Zebra 6300 Printer User’s Guide

Troubleshooting

Table 5. Troubleshooting

Symptom

Diagnosis

Action

Power light does not

Printer is not

Make sure that the power supply is plugged into

turn on when Power

receiving power.

the printer and into a wall outlet, power strip, or

switch is turned on.

 

other source of power.

When printer is first

Printer failed an

Turn printer off and then back on. If the symptom

powered on, the Power

internal diagnostic

persists, call a service technician.

light flashes every 3

test.

 

seconds.

 

 

Power light is flashing.

Out of media or

Load media correctly. Make sure that the media

For more information,

media incorrectly

is placed on the inside edge of the platen roller

see Table 3 on page 16.

loaded.

and that it feeds straight through the printhead:

 

 

otherwise, it may not be detected by the media

 

 

sensor.

 

Printhead is over-

Allow printer to cool. Printing resumes automati-

 

heated.

cally when the printhead cools to operating tem-

 

 

perature.

Long tracks of missing

Printhead is dirty.

Clean the printhead. See Table 4 on page 20.

print (blank vertical

Print element is

Call a service technician to replace the printhead.

lines) on several labels.

damaged.

 

Poor print quality.

Printhead is dirty.

Clean the printhead. See Table 4 on page 20.

 

Ribbon tension is

Refer to page 7. Change the ribbon tension knob

 

not set correctly.

to the other setting. Generally, set it clockwise

 

 

for narrow ribbon and counter-clockwise for

 

 

wide ribbon.

Misregistration (print-

Printer needs to be

Recalibrate the printer. See “Calibration” on

ing does not start at the

calibrated.

page 18.

top of the label) and

 

 

misprint of 1 to 3

Ribbon tension is

Refer to page 7. Change the ribbon tension knob

labels.

not set correctly.

to the other setting. Generally, set it clockwise

 

 

for narrow ribbon and counter-clockwise for

 

 

wide ribbon.

A label format was sent

Communications

For serial communication, make sure that the

to the printer but not

parameters are

baud rates of the printer and the computer match.

recognized.

incorrect.

Also, make sure that the correct com ports on the

 

 

PC are selected.

 

Problem with the

Make sure the data cable is installed correctly if

 

data cable.

serially connected. For serial operation, make

 

 

sure you are using a “null modem” cable.

Printer appears to oper-

Ribbon is wound

Use Zebra-brand ribbon that is wound with the

ate, but nothing prints.

the wrong way.

ink/wax on the inside surface.

 

 

 

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