Return of Defective Units
Please contact your local distributor or reseller for Factory Authorized Repair or Replacement of your
Please note that the customer is responsible for any charges (including brokerage or customs and duties) associated with shipping the defective unit to Zoom for repair. During the first year Zoom will pay return shipping to the customer by common carrier. After the first year the customer may be required to pay a shipping and handling fee. Any applicable customs, duties and brokerage charges to import the product are the responsibility of the customer. Zoom encourages all customers to return defective units to their respective reseller whenever possible.
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