
Troubleshooting
If your modem stops working, please read this section carefully before calling Customer Support. In addition, your modem CD includes a list of Frequently Asked Questions (FAQs).
Plug and Play Setup Problems with WindowsUnder some circumstances, the Plug and Play setup under Windows may not resolve all installation problems. The Windows Help system has an excellent tool for thoroughly diagnosing and solving many problems.
1On your desktop,
2Choose the Help Topics command in the Help menu. Windows displays the Windows Help dialog box.
3Select the Contents tab. Note: Windows Vista, XP, 2000 and Me include a Help Search option, which you can use instead. Search for “hardware conflict” or "USB," for example.
4Click Troubleshooters. (For Windows 98, you will also have to click Windows 98 Troubleshooters.) Then click the hardware conflict help entry.
5Follow the instructions for determining and resolving a hardware conflict.
This should solve your problem. Remember to write down your COM port setting.
Other Troubleshooting TipsProblem: Your modem seems to install under Windows,
but Windows cannot find it later.
Solution: If your computer has a
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