Problem:

Modem-on-Hold is not working.

Solution:

You may have disabled Call Waiting in your dial up

 

networking settings. For example, in the US, if you

 

included *70, in your phone number to dial, you

 

have disabled Call Waiting.

 

Your ISP may not support V.92. Check with your

 

ISP.

 

Confirm that you have established a V.92

 

connection. Modem-on-Hold will not work with a

 

V.90 connection.

 

Your phone line may not have Call Waiting enabled.

 

In order to use Modem-on-Hold, your phone must

 

support Call Waiting. Please check with your local

 

telephone company.

 

Your firmware might be out of date. Please visit our

 

Web site to upgrade your modem’s firmware.

Problem:

You are using V.92 Modem-on-Hold but it

 

disconnects you as soon as you are notified of

 

an incoming call.

Solution:

Your ISP may have set your modem “on hold” time

 

to zero. This means that you are disconnected

 

immediately after accepting an incoming call.

 

Your Modem-on-Hold software might be set to

 

automatically disconnect. Please consult the online

 

help included with your Modem-on-Hold software.

Problem:

Your modem disconnects while communicating

 

with a remote system.

Solution

The remote system has hung up, and you need to

 

reconnect. The other most common sources of

 

interruptions are Call Waiting or someone picking up

 

an extension phone.

 

If you have Call Waiting, you can usually temporarily

 

disable it by including a prefix such as *70,

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