ENGLISH

 

 

Problem

Corrective Action

Cannot access

Check the cable connection between the ZyWALL and your computer or switch. Refer to

the ZyWALL from

section 3 for details.

the LAN.

 

Ping the ZyWALL from a LAN computer. Make sure your computer’s Ethernet card is

 

 

installed and functioning properly. Also make sure that its IP address is in the same subnet as

 

the ZyWALL’s.

 

In the computer, click Start, (All) Programs, Accessories and then Command Prompt. In

 

the Command Prompt window, type "ping" followed by the ZyWALL’s LAN IP address

 

(192.168.1.1 is the default) and then press [ENTER]. The ZyWALL should reply.

 

 

 

If you’ve forgotten the ZyWALL’s password, use the RESET button. Press the button in for

 

about 5 seconds (or until the PWR LED starts to blink), then release it. It returns the ZyWALL

 

to the factory defaults (password is 1234, LAN IP address 192.168.1.1 etc.; see your User’s

 

Guide for details).

 

 

 

If you’ve forgotten the ZyWALL’s IP address, you can use the commands through the

 

console port to check it. Connect your computer to the CONSOLE port using a console

 

cable. Your computer should have a terminal emulation communications program (such as

 

HyperTerminal) set to VT100 terminal emulation, no parity, 8 data bits, 1 stop bit, no flow

 

control and 115200 bps port speed.

 

 

Cannot access

Check the ZyWALL’s connection to the Ethernet jack with Internet access. Make sure the

the Internet.

Internet gateway device (such as a DSL modem) is working properly.

 

 

 

Check ge2’s status in the Status screen. Use the installation setup wizard again and make

 

sure that you enter the correct settings.

 

 

8 Procedure to View a Product’s Certification(s)

1 Go to www.zyxel.com.

2Select your product from the drop-down list box on the ZyXEL home page to go to that product's page.

3Select the certification you wish to view from this page.

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