ZyXEL Communications 1 manual Troubleshooting, Answer, NetAtlas Support Notes

NetAtlas Support Notes

Troubleshooting

Question: SNMPc, EMS and/or PostgreSQL will not install properly.

Answer:

•Make sure that the computer on which you want to install the SNMPc, EMS and PostgreSQL meets the minimum hardware and software requirements.

•To install PostgreSQL, make sure your computer is using NTFS file system.

•Shut down any running services or applications which may affect the installation.

•Remove any previous versions of PostgreSQL and SNMP software from your computer.

•Re-install SNMPc and EMS in that order.

Question: I cannot find my device in the SNMPc Management screen.

Answer:

•Check that you have added and compiled the MIBs correctly. Make sure that the orders are followed exactly.

•Check that you have enabled auto-discovery;

•Check that the map object properties are correct for initial installation; Make sure the IP address entered is the IP address of the switch you want to manage via the EMS.

•Check that the ODBC driver is correctly configured;

•Make sure that PostgreSQL is running.

•Make sure that the computer you have installed the EMS on, is connected to the network where the switch is located.

•Make sure your computer’s Ethernet card is working properly.

•If the problem still persists, uninstall and re-install the EMS software.

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