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Emotiva DMC-1 manual Troubleshooting Guide, No Sound from one or more full range speakers

Models: DMC-1

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Troubleshooting Guide

Troubleshooting Guide

The Emotiva DMC-1 is expertly designed and built to provide years of trouble-free performance. Most problems that occur can usually be solved by checking your setup or making sure that the audio and video components connected to the processor are on and fully operational.

The following information will help you deal with common setup problems you may experience during normal use of your unit. If problems persist, contact your Emotiva Dealer for help.

No Sound (from one or more full range speakers)

Speaker cables may have come undone. Turn off your system and check the cables, and tighten the binding posts.

An audio cable may have an internal break.

The volume level is low for the channels concerned. Recheck the calibration procedure (page 59).

The Mute switch is on.

The channel has not been turned on in the Speaker Size Menu (pages 56-57).

The correct surround mode is not selected. (Some DVD discs are stereo only).

Note: In Source Direct mode, only the front left and right speakers are engaged. They must also be set to Large.

No Subwoofer (or poor output)

The subwoofer’s amplifier is off or its controls are set low.

Are all other speakers set to LARGE in the Speaker Size menus?

SUB is not switched on in the Speaker Size Menu (page 57).

Recheck the calibration procedure (page 59).

Adjust the Crossover and check Bass Management (page 60).

See pages 76-77 to find the best location for your subwoofer.

If the bass is weak during Dolby Digital or DTS playback, check the correct audio output is selected in your DVD menu, otherwise it may just play stereo into your DMC-1 and you won’t get the true LFE signal to the subwoofer.

Poor AM Reception

Often one of the main complaints about poor AM reception is that the same AM station can be heard at different frequencies. Check to see is BOTH wires of the AM loop antenna are connected. A loop antenna is required for AM reception, as it forms part of the front-end tuned circuit.

Poor FM Reception

The antenna may be incorrectly attached.

Station not correctly tuned in, weak or off the air.

You can improve reception by using external antennas. Some cable TV feeds also offer FM reception.

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Emotiva DMC-1 manual Troubleshooting Guide, No Sound from one or more full range speakers, No Subwoofer or poor output

Contents

USER’S GUIDE Page Safety Precautions Features of the DMC-1A/V ControllerDMC-1Front Panel Features Thank You for your DMC-1PurchaseInstallation and Connections DMC-1Rear Panel Layout ContinuedOverview of the DMC-1Remote AC Power ConsiderationsQuick Start Setup Instructions Operation of the DMC-1using the RemoteThe On-ScreenDisplay OSD Functions OSD MenusSpecial Features of the Emotiva DMC-1 Speaker Placement TipsRemote Control Codes Troubleshooting Guide Favorite Settings LogTechnical Specifications Limited WarrantySafety Precautions Emotiva 106 Mission Court, SuiteFranklin, TN 877 EMO-TECHNEC National Electrical Code Standards A Note for the Cable Television CATV InstallerAntenna Grounding Outside the House Cable TV Coaxial Cable, SatelliteThank You for your DMC-1Purchase Unpacking the DMC-1 Recording the Serial NumberDMC-1 Serial NumberFeatures of the DMC-1A/V Controller DMC-1Front Panel Features 1 Power ButtonIR Receiver Window Processor Display10Signal Processing Indicator Lights 5Z II Zone6Input Select Buttons 8AM/FM Tuner ControlsAdditional Front Panel Features ZONE TWO POWERZONE TWO ADJUST COM/RECVDMC-1Rear Panel Layout 1 Audio/Video Inputs2 Audio/Video Outputs 3 Component Video In5Infrared IR Inputs 6Triggers and Relay7RS-232Port 8XLR Audio OutputsDMC-1Rear Panel Layout Continued 5 6 71FM Antenna 2AM Antenna11IEEE-1394“Firewire” Port 8IEC Line Cord Socket9Digital Inputs 10Digital OutputInstallation and Connections AC Power ConsiderationsConnection Tips for Superior Sound them off. Some have to be removed with a twisting action. Be gentle or you may damage the jacks of your DMC-1,or other components Connection Tips for Video Quality and Flexibility What is Composite Video?What is S-Video? What is Component Video?Video Up Conversion Video Output to the Main Screen and OSDZone Specific Turn-OnTriggers Option OptionConnection Diagrams 1S-VIDEO connection providesa better quality picture than Composite Video Page Page Connecting a VCR Analog Audio and Composite Video Connecting a CD Player Analog Audio Connecting a Cassette Tape or DAT Deck 1The Tape Deck outputs are sometimes labeled PLAY2The Tape Deck inputs are sometimes labeled RECORDConnecting the 8-ChannelAnalog Inputs Note that although CompositeConnecting the AM and FM Antennas Connecting an Amplifier MAIN ZONE Connecting an Amplifier ZONE Connecting an Amplifier ZONE PageOverview of the DMC-1Remote Button Layout1 2 33 46 7 8 1LCD Display 2Button and Display Light3DEVICE Buttons 4PAGE ButtonQuick Start Setup Instructions Adding Batteries to the Remote ControlQuick Start Instructions for DMC-1Setup StepStep Step 6 - Turn on the DMC-1Step StepStep available and it is highly recommendedFEATURE Remote ControlStep PAGE NUMBEROperation of the DMC-1using the Remote Turning on the MAIN ZoneTurning on ZONE Programming and Configuring YOUR Components P-PROLEARN FAV MACRO PUNCH RECAL ERASE EDITLIGHT CLONE P-PRO2In the SETUP mode, press LEARN LEARNEDIT 1In the SETUP mode, select FAV SETUP ERASE PUNCHLIGHT MACRO RECAL RecallCLONE 4Press RCV on the remote you want to copy toThe On-ScreenDisplay OSD Functions Video ConnectionsOSD Activation Quick Access to InformationOSD Menus TRIM MenuHow to Navigate the OSD Menus UP Arrow RIGHT Arrow LEFT Arrow DOWN ArrowMODES Menu Dynamic RangePro Logic IIx Sub Menu DTS LFETONE Menu INPUTS Menuselected. Also, this input only works in the MAIN Tuner Preset Menu Saving AM/FM PresetsStep StepSETTINGS Menus MAIN ZONE MenuZONE 2 Menu SETTINGS Menus Continued SPEAKERS Menu - SIZESETTINGS Menus Continued SURROUND SpeakersCENTER Speaker SURROUND BACK SpeakersSETTINGS Menus Continued SPEAKER POSITIONDISTANCE LEFT MAIN / SIDESETTINGS Menus Continued SPEAKERS Menu - CALIBRATIONSPEAKER POSITION LEFT MAIN SPKR CENTER SPKR RIGHT MAIN SPKRSETTINGS Menus Continued Crossover AdjustmentSubwoofer Mode SETTINGS Menus Continued OSD POPUP Volume, Source, and ModeVIDEO DEFAULT VIDEO DELAYSETTINGS Menus Continued SOFTWARE MenuSpecial Features of the Emotiva DMC-1 Bass ManagementSurround Modes for 2 Channel Source Material DOLBY PRO LOGIC II and DOLBY PRO LOGIC PARTYJAZZ CLUB DTS Neo:6Surround Modes for Multi-ChannelSources SOURCE DIRECTDOLBY DIGITAL DTS ES Tuning Stations Manually Tuning Stations DirectlySetting the Presets Tuner OperationRecalling a Preset Station Scanning PresetsRecording Recording to a Tape Player Indicators Zone 2 AdjustZone 2 Operation ConnectionsPAGE Software Upgrades on CD Speaker Placement Tips Tips Before You BeginThe Front Speakers The Center SpeakerSide-AxisSpeakers The Surround SpeakersSurround Back Speakers Subwoofer Locationwhere the bass has the best performance. That’s where yourPlay a test 2 tone or low bass music 1 Place the subwooferRemote Control Codes Audio ComponentsAuxiliary Devices PageCable Boxes CD PlayersPage DVD Players Laserdisc PlayersSatellite/DSS Receivers PageTape Decks TelevisionsPage VCRs Metz MGA 197, 004, 024, 028, 042 MinervaPage Nordmende Optonica 053, 054 Orion PageTroubleshooting Guide No Sound from one or more full range speakersNo Subwoofer or poor output Poor AM ReceptionInput Selection Problems There is No TV PictureNo Tone Control Functions No Dolby Digital or DTS PlaybackRemote Won’t Learn Commands or Codes Sound drops out with CD or DVD playbackRemote Not Working ZONE 2 Not WorkingReset Procedure Problems Updating DMC-1FirmwareCheck the following DMC-1“Locks Up” No ResponseThis problem is more than likely caused by a “ground loop” in your system, rather than a fault in the DMC-1.Follow these steps to isolate the main cause of the hum, there may even be more than one. Remember to turn off all components in your system, including the DMC-1,before disconnecting or connecting any cables “Hum” NoisesOther Probable Causes of Noise Favorite Settings Log Tone SettingsMAIN ZONE SETTINGS ZONE 2 SETTINGSCONTROL SETTINGS VIDEO SETTINGSControl Settings Video SettingsInput Settings and Remote Codes SPEAKER SettingsINPUT NAMETechnical Specifications Power RequirementsDimensions Net WeightLicensing and Trademark Disclosures DTS DisclosureDolby Disclosure Apple DisclosureLimited Warranty Service Assistance for the DMC-1Emotiva Page Emotiva Franklin, TN877 EMO-TECH Website