Limited Warranty
Emotiva is proud to design and manufacture quality products for the home audio and home theater enthusiast.Your DMC-1 preamplifier has been crafted to perform flawlessly for many years. As a result of this quality and craftsmanship, Emotiva offers the following warranty to owners of the DMC-1.
Emotiva Audio warrants the DMC-1 to be free of defects in materials and workmanship for a period of FIVE YEARS from the original date of purchase. The following items are excluded from, or will void this warranty:
1)Damage to the DMC-1 caused during shipment and handling.
2)Damage to the DMC-1 caused by accident, misuse or abusive operation contrary to the instructions specified within this manual.
3)DMC-1 units that have had the serial numbers defaced, modified, or removed.
4)Damage to the DMC-1 resulting from a modification of, or attempted repair by any person or company not authorized by Emotiva.
5)Any DMC-1 unit purchased from a non-authorized dealer.
6)The MX500 remote control carries a one year parts and labor warranty from date of original sale. This warranty is subject to the same terms and conditions as outlined in items 1 through 5.
7)Emotiva does not assume liability for loss of use, or damage to, associated or connected equipment.
Service Assistance for the DMC-1
Please note that BEFORE sending your DMC-1 in for repair, you MUST call Emotiva and obtain a returned material authorization (RMA) number. Before contacting Emotiva to begin the return process, please have as detailed a description of the problem(s) you are experiencing and the conditions under which the problem(s) occur. Additionally, please be sure to check the troubleshooting guide in this manual to rule out the possibility of something simple you may have overlooked. Please remember, this is a complicated product and most instances of perceived product failure are the result of improper set up or operation. Emotiva and its dealers will help you ascertain whether you have an operational problem or product defect.
Once you have obtained the RMA number, you must print this clearly on the outside of the box so it will be possible to determine from whom the DMC-1 came once it arrives at Emotiva. Parcels arriving without an RMA number will be refused and returned freight collect.
Please send your repairs with RMA number to:
Emotiva
Attn.: Repair Department
106 Mission Court, Suite 101 Franklin, TN 37067
Reference - (Put your RMA number in this spot)
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