Prestige 660H Series Compact Guide
6 Troubleshooting
| Table 7 Troubleshooting |
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PROBLEM | CORRECTIVE ACTION |
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None of the | Make sure that you have the correct power adaptor connected to |
LEDs turn on | the Prestige and plugged in to an appropriate power source. Check |
when you turn | all cable connections. |
on the Prestige. | If the LEDs still do not turn on, you may have a hardware problem. |
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| In this case, you should contact your local vendor. |
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Cannot access | Check the cable connection between the Prestige and your |
the Prestige | computer or hub. Refer to the Rear Panel Connections section for |
from the LAN. | details. |
| Ping the Prestige from a computer on the LAN. Make sure your |
| computer Ethernet adapter is installed and functioning properly. |
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Cannot ping any | If the LAN LEDs are all off, check the cable connections between |
computer on the | the Prestige and your computers on the LAN. |
LAN. | Verify that the IP address, subnet mask of the Prestige and the LAN |
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| computers are in the same IP address range. |
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Cannot get a | The WAN IP is provided after the ISP verifies the MAC address, |
WAN IP | host name or user ID. Find out the verification method used by your |
address from | ISP and configure the corresponding fields. |
the ISP. | If the ISP checks the user ID, check your service type, user name, |
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| and password in the WAN Setup screen. |
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Cannot access | Verify the Internet connection settings in the WAN Setup screen. |
the Internet. | Make sure you entered the correct user name and password. |
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