Prestige 662HW Series Compact Guide
7 Troubleshooting
| Table 9 Troubleshooting | |
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PROBLEM | CORRECTIVE ACTION | |
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None of the | Make sure that you have the correct power adaptor connected to | |
LEDs turn on | the Prestige and plugged in to an appropriate power source. Check | |
when you turn | all cable connections. | |
on the Prestige. | If the LEDs still do not turn on, you may have a hardware problem. | |
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| In this case, you should contact your local vendor. | |
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Cannot access | Check the cable connection between the Prestige and your | |
the Prestige | computer or hub. Refer to the Rear Panel Connections section for | |
from the LAN. | details. | |
| Ping the Prestige from a LAN computer. Make sure your computer | |
| Ethernet adapter is installed and functioning properly. | |
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Cannot ping any | If the LAN LEDs are all off, check the cable connections between | |
computer on the | the Prestige and your LAN computers. | |
LAN. | Verify that the IP address, subnet mask of the Prestige and the LAN | |
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| computers are in the same IP address range. | |
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Cannot ping any | Make sure the WLAN LED is on. | |
computer on the | Make sure the wireless card on the wireless client is working | |
WLAN | ||
properly. | ||
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| Check that both the Prestige and wireless client(s) are using the | |
| same ESSID, channel and WEP keys (if WEP encryption is | |
| activated). | |
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Cannot get a | The WAN IP is provided after the ISP verifies the MAC address, | |
WAN IP | host name or user ID. Find out the verification method used by your | |
address from | ISP and configure the corresponding fields. | |
the ISP. | If the ISP checks the user ID, check your service type, user name, | |
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| and password in the WAN Setup screen. | |
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