Chapter 10 Troubleshooting

10.2 NXC-8160 Access and Login

I forgot the LAN IP address for the NXC-8160.

1The default LAN IP address is 192.168.1.10.

2If this does not work or you changed the IP address and have forgotten it, you have to contact your vendor.

I forgot the password.

1The default password is default.

2If this does not work or you changed the password and have forgotten it, you have to contact your vendor.

I cannot see or access the Login screen in the web configurator.

1Make sure you are using the correct IP address.

•The default LAN IP address is 192.168.1.10 and should begin with “https://”.

•If you changed the LAN IP address (Section 3.4 on page 38), use the new IP address.

•If you changed the LAN IP address and have forgotten it, see the troubleshooting suggestions for I forgot the LAN IP address for the NXC-8160.

2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 25.

3Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java enabled. See Appendix C on page 119.

4Make sure your computer's Ethernet adapter is installed and functioning properly.

5Make sure your computer is in the same subnet as the NXC-8160. (If you know that there are routers between your computer and the NXC-8160, skip this step.)

•If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Appendix A on page 87.

6If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestions

•You may also need to clear your Internet browser’s cache.

In Internet Explorer, click Tools and then Internet Options to open the Internet Options screen.

In the General tab, click Delete Files. In the pop-up window, select the Delete all offline content check box and click OK. Click OK in the Internet Options screen to close it.

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NXC-8160 User’s Guide