Chapter 10 Troubleshooting

•If you disconnect your computer from one device and connect it to another device that has the same IP address, your computer’s ARP (Address Resolution Protocol) table may contain an entry that maps the management IP address to the previous device’s MAC address.

In Windows, use arp -dat the command prompt to delete all entries in your computer’s ARP table.

I can see the Login screen, but I cannot log in to the NXC-8160.

1Make sure you have entered the user name and password correctly. The default user name is admin, and the default password is Switch1. These fields are case-sensitive, so make sure [Caps Lock] is not on.

2Disconnect and re-connect the power cord to the NXC-8160.

3If this does not work, you have to contact your vendor.

I cannot Telnet to the NXC-8160.

You cannot use Telnet to access the NXC-8160. The NXC-8160 supports SSH (Secure SHell) and allows a secure encrypted connection for support purposes only.

I cannot access the NXC-8160 or ping any computer from the WLAN.

1Make sure the wireless adapter on the wireless client is working properly.

2Make sure the wireless adapter (installed on your computer) is IEEE 802.11 compatible and supports the same wireless standard as the NXC-8160.

3Make sure your computer (with a wireless adapter installed) is within the transmission range of the AP(s) connected to the NXC-8160.

4Check that both the NXC-8160 and your wireless client are using the same wireless and wireless security settings.

5Make sure you didn’t enable VLAN on the NXC-8160’s LAN IP address and the SSID to which the wireless station is connecting.

10.3Internet Access

I cannot access the Internet wirelessly through the NXC-8160.

 

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NXC-8160 User’s Guide