|
| |
|
|
|
| PROBLEM | CORRECTIVE ACTION |
|
|
|
| Prestige from the LAN. | Rear Panel section for details. |
|
| Ping the Prestige from a LAN computer. Make sure your computer Ethernet card is installed |
|
| and functioning properly. |
|
|
|
| Cannot ping any | If the 10/100M LAN LEDs are off, check the cable connections between the Prestige and |
| computer on the LAN. | your LAN computers. |
|
| Verify that the IP address and subnet mask of the Prestige and the LAN computers are in the |
|
| same IP address range. |
|
|
|
| Cannot get a WAN IP | The WAN IP is provided after the ISP verifies the MAC address, host name or user ID. |
| address from the ISP. | Find out the verification method used by your ISP and configure the corresponding fields. |
|
| |
|
|
|
|
| If the ISP checks the WAN MAC address, you should clone the MAC address from a LAN |
|
| computer. Click WAN and then the MAC tab, select Spoof this Computer's MAC address - |
|
| IP Address and enter the IP address of the computer on the LAN whose MAC address you |
|
| are cloning. |
|
|
|
|
| If the ISP checks the host name, enter your computer’s name (refer to the Wizard Setup |
|
| section in the User’s Guide) in the System Name field in the first screen of the WIZARD. |
|
|
|
|
| If the ISP checks the user ID, click WAN and then the ISP tab. Check your service type, user |
|
| name, and password. |
|
|
|
| Cannot access the | Check the Prestige’s connection to the cable/DSL device. |
| Internet. | Check whether your cable/DSL device requires a crossover or |
|
| |
|
|
|
|
| Click WAN to verify your settings. |
|
|
|
19
