ZyXEL AG-220 User’s Guide

CHAPTER 7

Troubleshooting

This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

7.1 Problems Starting the ZyXEL Utility

Table 23 Troubleshooting Starting ZyXEL Utility

PROBLEM

CORRECTIVE ACTION

 

 

Cannot start the

Make sure the AG-220 is properly inserted and the LED is on. Refer to the Quick

ZyXEL Wireless

Start Guide for the LED descriptions.

LAN utility

Use the Device Manager to check for possible hardware conflicts. Click Start,

 

Settings, Control Panel, System, Hardware and Device Manager. Verify the

 

status of the AG-220 under Network Adapter. (Steps may vary depending on the

 

version of Windows).

 

Install the AG-220 in another computer.

 

If the error persists, you may have a hardware problem. In this case, you should

 

contact your local vendor.

The ZyXEL utility

If you have installed the Funk Odyssey Client software on the computer, uninstall

icon does not

(remove) both the Funk Odyssey Client software and ZyXEL utility, and then install

display.

the ZyXEL utility again after restarting the computer.

7.2 Problem Connecting to an Access Point

Table 24 Troubleshooting Access Point Connection Problem

PROBLEM

CORRECTIVE ACTION

 

 

When using the

The AG-220 might still be operating in access point mode. This results when you

Windows XP

set the AG-220 to operate in access point mode using the ZyXEL utility, close the

configuration tool,

ZyXEL utility and then use the Windows XP configuration tool.

the AG-220 cannot

Before you use the Windows XP configuration tool, make sure you set the AG-220

scan for or

to operate in station mode before you close and exit the ZyXEL utility.

connect to any

 

access points.

 

 

 

Chapter 7 Troubleshooting

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