Bosch Appliances 3 Information Logistics, Communication between Supplier and Bosch, Contacts

Bosch Supplier Logistics Manual, Release. 3.0

1. Information Logistics

Communication between SUPPLIER and BOSCH is the basis of a successful cooperation. The preconditions for this are:

Prompt, proactive notification of changes in all matters relating to supplier relations (agreements, processes etc.) by both parties.

Compliance with and monitoring of agreements.

1.1Communication between SUPPLIER and BOSCH

1.1.1Contacts

Suppliers must designate a key contact personnel responsible for handling logistics support (name of contact, nominated deputy and superior, with e-mail address, phone and fax numbers).

The key contact person must have the necessary expertise.

Communication language:

-language of corresponding customer BOSCH plant, OR

-English (as standard for international communication)

1.1.2Availability

The key contact person designated by SUPPLIER (or his or her proxy) must be reachable on working days between 7 a.m. and 5 p.m. (SUPPLIER’S local time).

Outside of this time period (and during plant shutdown periods), appropriately qualified staff must be on call to handle "emergencies".

1.2Information Interchange

Electronic data interchange (EDI) as method of information interchange is fundamental to all supplier relations with BOSCH. SUPPLIER should use EDI to receive and transmit information (such as delivery call-offs/ scheduled releases) from and to BOSCH. Suppliers who do not have an existing EDI link to BOSCH must establish an EDI system based on a jointly agreed schedule and procedure with the receiving BOSCH plant.

Technical requirements and message formats are set out in detail in the specific EDI contracts. This manual also relates to those contract elements. Further information can be obtained from the EDI brochure, available from your BOSCH key contact personnel.

A distinction can be made between categories of EDI: classical EDI / WebEDI.

Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 6(35)