Bosch Appliances 3 manual Logistics complaints

Bosch Supplier Logistics Manual, Release. 3.0

4.0Logistics Quality

4.1Supplier Performance Assessment (LEB) − Logistics

The aim of Supplier Performance Assessment (LEB) is to provide an objective overall analysis of the purchase decision. It also provides a systematic, comprehensive assessment of BOSCH suppliers based on uniform criteria.

The results of the Supplier Assessment are incorporated into the following decision-making processes:

Selection of preferred suppliers

Exclusion of poorly performing suppliers

Supplier development measures

Selection of potential suppliers

Supplier recognition

The highest-volume suppliers and the preferred suppliers, as a minimum, are assessed at regular intervals. This assessment is based on the performance delivered in the assessment period.

The BOSCH Supplier Result Assessment is structured and weighted as follows:

Quality result

Cost/ price result

Logistics result:

-Delivery compliance

-Flexibility

-Logistics (EDI capability, shipping docum., labeling, etc.)

-Communication, Cooperation

The responsible BOSCH planner can provide information on the details of the plant-specific logistics results (LR) of the LEB. The responsible purchasing department can provide information on the overall result.

(See attachment 1: Supplier Result Assessment / Logistics Result – LR)

4.2 Logistics complaints

Logistics complaint notices may be issued if there is a disruption to BOSCH processes caused by

SUPPLIER.

Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 28(35)