Problem No Power to Bridge Possible Solutions

Troubleshooting

Use this Troubleshooting guide to help you through any issues. If you are still having problems, check the web site or give us a call and we will be happy to help you out.

Problem: No Power to Bridge

Possible Solutions:

Make sure that the power adapter and power cable is firmly connected and that power is being provided to the Acu-Link Internet Bridge.

Problem: I Canʼt Register Bridge on the APP/Web

Possible Solutions:

Make sure you have pressed the “REGISTER” button once. Itʼs located on the bottom of the Acu-Link Internet Bridge.

Newer firmware may need to be downloaded. RESET THE ACU-LINK INTERNET BRIDGE by PRESSING AND HOLDING the “REGISTER” button for at least 12 seconds OR unplugging the power adaptor for at least 2 minutes.

Make sure that DHCP is enabled on the router that the Bridge is connected to. Most routers have DHCP enabled by default.

Check your network router settings- if MAC address filtering security is enabled, your router may be “ignoring” outbound communication from the Acu-Link Internet Bridge. Consult your home network router manufacturers instruction manual for more information.

If security is enabled on your network, temporarily disable it and try registering the Acu-Link Internet Bridge again.

You may have a malfunctioning router, reset your router or try a different network connection port on your router.

www.AcuRite.com

(877) 221-1252

Problem: Bridge is not “Seeing” any Sensor(s)

If your sensor data is not showing up or if the wireless signal is displayed with an “X” on the web site or on the mobile APP, the bridge is not picking up the sensor signal.

Possible Solutions:

Make certain that the sensor(s) have fresh batteries installed. NOTE that it may take up to 20 minutes for the Acu-Link Internet Bridge to re-synchronize with the sensor when batteries are replaced. ALWAYS use lithium batteries in outdoor sensors when the temperature is BELOW -4ºF (-20ºC).

Make sure sensor(s) are within the 330 ft. wireless range.

Minimize large metallic or thick stone surfaces between the sensor(s) and the Acu-Link Internet Bridge.

Make sure that sensor(s) AND the Acu-Link Internet Bridge are at least 3 ft. away from “noisy” electronic devices and appliances like computers, microwaves, TVʼs, etc.

RESET THE ACU-LINK INTERNET BRIDGE by PRESSING AND HOLDING the “REGISTER” button for at least 12 seconds OR unplugging the power adaptor for at least 2 minutes.

Relocate the Acu-Link Internet Bridge and/or the wireless sensor(s). Both units must be within 330 feet (100m) from each other.