APC SUM1500RMXL2U, SMT1500 operation manual Service and Support

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Service and Support

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1.Review the Troubleshooting section of the UPS manual to eliminate common problems.

2.If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.

a.Note the model number and serial number, located on the rear of the unit, and the date of purchase.

b.Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).

c.If the unit is under warranty, the repairs are free.

d.Service procedures and returns may vary internationally. Refer to the APC Web site for country specific instructions.

3.Pack the unit in its original packaging. If this is not available, refer to www.apc.com to obtain a new set.

a.Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.

b.For the UPS, always DISCONNECT THE BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The battery may remain in the unit.

c.Internal batteries may remain connected in the XLBP during shipment (if applicable, not all units have XLBPs).

4.Write the RMA# provided by Customer Support on the outside of the package.

5.Return the unit by insured, pre-paid carrier to the address provided by Customer Support.

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Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower

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Contents Smart-UPSUPS Contents Smart-UPS Factory Warranty Overview SafetyProduct Description Product Overview1000/1500 VA 230 Vac Rear panels1000/1500 VA 120 Vac 750 VA 120 Vac Installation SpecificationsEnvironmental Specifications Operating ConditionsConnect Equipment to the UPS Rear Panel FeaturesOperation Display Interface Using the display interfaceOverview Standard menusAdvanced menus UPS Settings ConfigurationStart-up Settings General SettingsBattery Replacement Audible Alarm Low BatteryBattery Self SettingUsing the Main Outlet Group and the Switched Outlet Group Main Outlet Group and the Switched Outlet GroupNetwork Management Card Settings EPO Overview Emergency Power OffNormally open contacts Normally closed contactsUPS does not provide expected backup time TroubleshootingDisplay interface indicators flash sequentially UPS is emitting an audible beeping soundDisplay interface has a Site Wiring Fault message Problem and Possible CauseReplace battery indicator is illuminated Service Service and SupportAPC Worldwide Customer Support Transport the unitLimited Warranty Smart-UPS Factory WarrantyApplicable Council Harmonized StandardsDirectives Type of Equipment Model Numbers990-3534-001 06/2009