Classe Audio SSP-600 Troubleshooting, Everything appears to be on, but there is no sound

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Important!

Important!

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Troubleshooting

In general, you should refer any service problems to your Classé dealer. Before contacting your dealer, check to see if the problem is listed here. If it is, try the suggested solutions. If none of these solves the problem, contact your Classé dealer.

1Everything appears to be on, but there is no sound.

Adjust the volume control to a moderate level (one that should be audible but is not excessive).

Make sure the source component for which the input has been selected is switched on and is out of its standby mode.

Make sure the proper input has been selected for the source being used.

Check that the surround processor is not in mute mode.

Ensure that the power amplifier is powered up and out of standby mode.

Check if the tape monitor is enabled. If it is engaged and the recorder is off, you will not hear the selected source. Disengage the tape monitor unless you wish to monitor the recording.

If the problem occurs only with a particular input, check the interconnect cables between that source and the surround processor.

If the problem occurs with all inputs, check the cables between the surround processor and the power amplifier. If no fault is found there, check the speaker wires for secure connections.

Check that the power amplifier is off before checking any connections between the surround processor and power amplifier, or between the power amplifier and the speakers.

2There is no sound and the Standby LED is not lit.

Ensure the surround processor is plugged into the AC mains and switched on, and that the AC mains are operating normally. The unit will automatically attempt to protect itself from improper AC mains voltages by not powering up. Make sure your power amplifier is off (if the amplifier is already connected to the surround processor) before plugging your surround processor into the AC mains and powering it up.

If your surround processor was plugged in properly, try the following: put it in standby, switch off the main power switch on the back, and unplug the unit for at least thirty seconds before trying to power it up again. (Sometimes a brownout of short- term loss of power might require a restart.)

Make sure to power down your power amplifier BEFORE doing the restart.

Check the manual levels setting within the associated position, at system setup/speakers/(applicable position)/manual levels/(select the channel) and then use the increase or decrease buttons to adjust the channel in question

If none of these solutions work, please consult your Classé dealer for assistance. Never attempt to replace an internal fuse. There are no user-serviceable parts inside your unit.

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Contents SSP-600 Surround Processor Page Important Safety Instructions Contents OSD Welcome to the Classé family Unpacking and Placement Placement Ventilation Custom installations Serial numberWarm up/break-in period Please read this manual… Operating Voltage Word About Installation THX Ultra Special Design FeaturesTranscoding Page THX Ultra 2 Music Mode THX Ultra 2 Cinema Mode Boundary Gain Compensation flexible GUIExtraordinary longevity Connect your source components to the SSP-600 Initial SetupConnect your SSP-600 to your power amplifiers Special Note for Subwoofer Please take a moment to read the rest of this manual Standby button & LED indicator Flashing on power-up InitializationFront Panel StandbyMenu button LCD touchscreenMute button IR windowVolume Knob Rear Panel Composite Video Inputs Balanced Analog Audio InputComposite Video Outputs Video InputsOptical Digital Audio Output Balanced Main Analog Audio OutputsVideo Outputs Coaxial Digital Inputs Optical Digital Inputs10 AES/EBU Digital Input Classé can Bus Control PortsIR Input Main and Zone 12 RS-232 Control Port This port has two purposesDC Trigger Outputs Microphone InputAnalog Audio Inputs Analog Audio Outputs stereoComponent Video Inputs and Output 18 7.1 Channel Analog Audio InputSingle-ended Main Analog Audio Outputs AC Mains Power Switch AC Mains InputRemote Control Volume KeysBasic Functions Audio Processing KeysNavigation and Control Menu Keys F1/F2/F3/F4 keysUnderstanding Surround Sound How many channels? Matrix or discrete?Multichannel formats Post-processing possibilitiesName Description Using the SSP-600 Source selection Mode selectionVideo preview Controls System trims Zone control Position select System setup Menu SystemVolume setup RotaryPage Max volume Startup volume Mute setup Input setup Page Page Speaker setup Page Profiles Triggers setup Teach IRDisplay setup Brightness TimeoutImportant Note Temp. display VolumeLanguage Dolby/DTS setup Dolby Pro LogicDTS Neo6 Remote FkeysStatus Version info SensorsThere is no sound and the Standby LED is not lit TroubleshootingEverything appears to be on, but there is no sound IR remote control seems not to function Only one speaker seems to be playingThere is a hum coming out of the speakers There is a hum coming from the unitCare & Maintenance Specifications Distortion THD + noiseCrosstalk any input to any output Classé AudioDimensions Page Asia 852 2790 Email classe@bwgroup.hk