(4)Check the hand controller cord. Unplug it and
2.Error Message “Warning! Can not communicate with DEC motor controller.”
(1)Check the hand controller cord. Unplug it and
(2)Check the power supply, which include:
• Using the battery? Is the battery fresh? How long it has been used? (frequent slew and GOTO will deplete battery power very quickly)
• Using AC or DC adapter? Check the plugs to the mount and to the power outlet.
• Using extension cord? Make sure the cord is in good condition. Power drop along the extension cord was known to cause the problem. Also check all the plugs and connections.
3.The object is jumping up and down in the eyepiece or
(1)Use most updated firmware.
(2)Set backlash to 0 in both DEC and
RA.
(3)Check the power supply, which include:
• Using the battery? Is the battery fresh? How long it has been used? (frequent slew and GOTO will deplete battery power very quickly)
• Using AC or DC adapter? Check the plugs to the mount and to the power outlet.
• Using extension cord? Make sure the cord is in good condition. Power drop along the extension cord was known to cause the problem. Also check all the plugs and connections.
(4)System balancing.
4.Star Alignment accuracy; GOTO accuracy
(1)Leveling (very important).
(2)Site information (minutes ahead or behind UT, DST).
(3)System balancing.
(4)Use most updated firmware.
(5)Select right mount type (A/A).
(6)Set backlash to 0 in both DEC and RA.
(7)Check the power supply, which include:
• Using the battery? Is the battery fresh? How long it has been used? (frequent slew and GOTO will deplete battery power very quickly)
• Using AC or DC adapter? Check the plugs to the mount and to the power outlet.
• Using extension cord? Make sure the cord is in good condition. Power drop along the extension cord was known to cause the problem. Also check all the plugs and connections.
7.3. iOptron Customer Service
If you have a question concerning your MiniTower Pro contact the iOptron Customer Service Department. Customer Service hours are 9:00 AM to 5:00 PM, Eastern Time, Monday through Friday. In the unlikely event that the MiniTower Pro requires factory servicing or repairs, write or call the iOptron Customer Service Department first to receive an RMA# before returning the telescope to the factory. Please provide details as to the nature of the problem as well as your name, address, and daytime telephone number. We have found that most problems can be resolved by telephone. So please call first to avoid returning the telescope for repair. Call toll free in the U.S. 866.399.4587 or 1.781.569.0200. It is also strongly suggested that to send technical questions to support@ioptron.com .
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