Motion FWS-001 manual Troubleshooting and, FAQs, Power problems, The tablet does not shut down

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Troubleshooting and	4
FAQs

Motion Computing Tablet PCs are thoroughly tested for performance and quality, but occasionally problems can still occur. If you do not find the information you are looking for in this section, go to Motion Computing Support.

Troubleshooting

Use the information in this section to identify and resolve common issues. If an issue has more than one potential cause, the most common cause is listed first.

Power problems

The tablet does not shut down

•An application might have stopped responding. Use Task Manager to manually stop the application. Press Ctrl+Alt+Delete or press the Security button and select Start Task

Manager. You can also press and hold the power button for five seconds to force the tablet to shut down. However, this is strongly discouraged.

The tablet will not enter Hibernation mode

•Hibernation might not be enabled. Enable hibernation by adjusting the power button behavior from Motion Dashboard. See “Changing how the power button functions” on page 49.

The tablet does not return from Hibernation while on battery power

•The battery might be depleted. Plug the tablet in to AC power.

The power button is blinking but nothing is happening

•The tablet is in sleep mode. Press the power button to wake up the tablet. To power off

the tablet completely, you can press and hold the power button about 5 seconds. However, this is strongly discouraged. Under normal conditions, power off the tablet from the Start menu by tapping Shut down.

Chapter 4 Troubleshooting and FAQs

Troubleshooting 59

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Contents Model FWS-001 CL900 Tablet PCUser’s Guide 2011 Motion Computing, Inc. All rights reserved Chapter 1 Getting Started ContentsChapter 2 Using your CL900 ivContents Chapter 3 Caring for your CL900Index Chapter 4 Troubleshooting and FAQsFrequently asked questions viContents Getting Started Product specificationsMobile broadband with GPS Optional configurationsTPM Security CL900 Motion SlateMateTop view Overview of the CL900Bottom view CL900 top viewCL900 front view Front viewRight side view Back viewCL900 back view CL900 right viewCL900 left side view Left side viewCL900 SlateMate with Magnetic Stripe Reader and Barcode Scanner CL900 SlateMateCL900 pen Step 1 Power up the tablet Where to begin with your CL900Step 2 Connect to a wireless network Enable wireless from the Motion DashboardSet up mobile broadband with GPS Set up Wi-FiTo enable wireless adapters 2. Tap WirelessSet up Bluetooth Step 4 When you take a breakTo set up Bluetooth Step 3 Get familiar with your CL900 Tablet PCSleep mode Lock and unlock the tabletHibernate mode To lock the tablet, eitherCreate a recovery image Optional setup tasksInsert the pen battery To insert the pen batteryConnect the tablet to a docking station To set up an external monitorConnect the tablet to a display monitor To connect the tablet to a docking stationTablet PC Tips & Tricks Motion Computing Support Free online training videos Knowledge Base CL900 accessoriesFor more information Introducing the CL900 desktop and applications Using your CL900Motion Computing desktop and applications Getting Started documentChanging the taskbar Using the Motion DashboardTo place the taskbar on the left edge of the screen 4. Under Taskbar location on screen, select LeftMotion Dashboard Motion icons in the notification area Accessing Motion tools from Windows notification areaDashboard Category TaskPinch fingers together-Zoom in Spread fingers apart-Zoom out Using touchTo configure touch settings Configuring touch input mode2. Tap Pen & Tablet 3. Tap Touch Settings How multiple-touch works fingers for gesturesAdjusting touch settings Using the touch tuning optionTo use the touch tuning option To change touch settings2. Tap Pen & Tablet 3. Tap Tablet PC Settings Adjusting pen settingsTo change pen settings 2. Tap Touch SettingsTo change hand orientation Adjusting tablet PC settingsTo assign touch to the desired display 6. Tap Touch InputInput panel open to the on-screen keyboard Entering text and handwriting recognitionInput panel open to the writing pad Docking or floating the input panel Opening and closing the input panelEntering numbers with numbers pad To open the input panel eitherTo reset handwriting automatic learning Using the handwriting recognition programEntering special keys with the extended keyboard To open the expanded keyboardStarting Motion QuickNav Using Motion QuickNav3. Tap Pen & Input Devices 4. Tap Handwriting To start Motion QuickNavThe Motion QuickNav keyboard appears at the bottom of your desktop Motion QuickNav keyboardMotion QuickNav tool bar Setting Motion QuickNav options Accessing Motion QuickNav helpUsing the Motion QuickNav tools Hiding and showing the Motion QuickNav tool barTo use the Motion QuickNav video recorder Using the cameras with Motion QuickNavTo use the Motion QuickNav voice recorder To start the web camera with Motion QuickNav Using the web cameraTaking photos with Motion QuickNav By default, Motion QuickNav saves photos to a folder Motion QuickNav photo viewfinderAction menu to select photo destination Take photos and save in a folder To take photos using Motion QuickNav and save them in a folderTake photos and attach to an email message To attach photos to an email messageTo insert a photo into an active application Take photos and insert in an applicationTo edit a photo Editing photosMotion QuickNav edit tool bar Switching camerasTo switch between the web camera and documentation camera close drop-down menu to switch cameras To change the folder where your Motion QuickNav output is stored To locate the folders where Motion QuickNav stores contentLocating Motion QuickNav output Motion QuickNav folder modeAdjusting the display brightness Setting display optionsTo adjust the display brightness To enable or disable rotating the display automaticallyExtended with monitor primary Setting up an external displayMirror display To enable touch when your tablet is connected to an external display Resetting touch after adding other monitors3. Tap Pen & Tablet 4. Tap Tablet PC Settings Extended with tablet primarySetting up speech recognition Using speech recognitionSet up the microphones To set up the microphonesTo use Dictation and Voice Commands Using dictation and voice commandsTrain your tablet to recognize your speech Taking the speech tutorialStatus indicators for magnetic stripe reader Using the magnetic stripe reader optionalmagnetic stripe reader To use the magnetic stripe readerBarcode scanner tips Using the barcode scanner optionalSupported barcode types barcode scannerTo check the remaining battery power while running on the battery Using the batteryChecking tablet battery power To check the battery power while running on AC power Battery and power management tipsTo check the remaining battery power from the Motion Dashboard To check the remaining battery power from the notification area3. Tap Power Options Changing the power planTo change the power plan To change what happens when the power button is pressed Setting up user accountsChanging how the power button functions Locating your serial number 2. Tap Set up back upBacking up your system Restoring your systemCreating a system image To restore your system from Windows Control PanelRestoring your system image from Windows Control Panel To create a system image9. On the System Recovery Options menu, tap System Image Recovery To restore your system image from the BIOS screenTo reinstall the original factory image Restoring your system image if you can’t start WindowsFinding other software 7. On the System Recovery Options menu, tap Reinstall WindowsFinding other software 54 Chapter 2 Using your CL900Caring for the display Caring for your CL900General care Caring for the pen Caring for the tablet batteryTraveling with your CL900 Tablet PC Traveling with your CL900 Tablet PC58 Chapter 3 Caring for your CL900 FAQs Troubleshooting andTroubleshooting Power problemsDisplay problems Battery problemsThe battery does not last very long less than eight hours The display goes black while the tablet PC is still turned onTo update the display device driver Touch or pen problemsThe tablet PC does not respond to the pen I am using When I write, I inadvertently click the function button on the penNetwork problems Ports and connectors problemsThe wireless adapter keeps connecting even when I do not want it to The CL900 responds to my finger but not my penBluetooth problems Wi-Fi problemsI cannot connect to a wired Ethernet network I cannot connect to a wireless Wi-Fi networkMobile broadband with GPS problems Bluetooth wireless tipsMy Bluetooth device doesn’t work properly I cannot connect to a mobile broadband networkMy GPS isn’t working properly The GPS does not workGPS antenna pen storage drawerMotion QuickNav problems Audio problemsNo sound is coming from the built-in speaker No sound is coming from the built-in speaker or external speakersSystem problems Frequently asked questionsI forgot my BIOS password and cannot access my tablet How can I make the battery charge last longer?How do I clean the display screen? How do I check the battery charge when I’m running on the battery?How do I adjust the tablet PC for left-handed use? Will scratches affect the performance of the display or digitizer?Can I recycle my old computer? Where can I learn more about my CL900?70 Chapter 4 Troubleshooting and FAQs Numerics IndexPage Page Page WWLAN. See mobile broadband

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