Intel Centrino Pro, vPro quick start Appendix a Troubleshooting, Pid

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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide

Appendix A: Troubleshooting

Additional troubleshooting information can be found at the Known Issues, Best Practices, and Workarounds wiki: http://communities.intel.com/docs/DOC-1247.

Intel vPro machine not discovered:

The Intel vPro machine may not have completed the “provisioning cycle” with the LANDesk core server. One way to tell this would be to look into the AMTDiscService.Log (AMT discovery service log) which is located in the “Program Files / LANDesk / Management Suite” subdirectory. Note: This log file will not refresh dynamically when you have it opened. It must be closed and reopened to refresh. If the client has properly provisioned, there will be an entry similar to the following:

Wed, 27 Jun 2007

15:53:42 Incoming Connection from 192.168.0.101:16994

Wed, 27 Jun 2007

15:53:42 Hostname: client20

Wed, 27 Jun 2007

15:53:42 Incoming data (32) is:

Wed, 27 Jun 2007

15:53:42

Version: 2

Wed, 27

Jun 2007

15:53:42

Count

: 0

Wed, 27

Jun 2007

15:53:42

UUID : F228CDC0-84FB-11DB-915E-0013D4D07748

Wed, 27

Jun 2007

15:53:42

PID

: PID0009Q

Wed, 27

Jun 2007

15:53:45 Added to UDD list

There are a couple of interesting things to point out in this example. First, note that the incoming connection is coming from the device’s DHCP address. Next, the hostname will likely be the hostname that is registered in DNS for this client. If the hostname is blank in the Management Engine or a different hostname exists (in this example the hostname in the ME was iDBO), the hostname passed to the LANDesk core server will likely come from the DNS entry.

The next thing to note is that the PID entry is shown. This helps you to see that the initial authentication has been accepted. Note then that the device was added to the UDD (Unmanaged Device Discovery). Another entry you could see instead would be:

Wed, 27 Jun 2007 15:35:19 already in managed list (nodename), info updated

If you do not see these entries the most likely causes are:

You have not matched the PID / PPS pre-shared keys between the Intel AMT client and the LANDesk core server. The keys generated through the LANDesk System Manager Configure Intel vPro Options ID Generation must match those you entered into the Intel MEBx.

You have a mismatched Management Engine password. The password that you entered into the LDMS Configure Services Intel vPro Configuration tab must match the strong password entered into the Intel MEBx. If you entered this manually, make sure you have matched all capitalization, numerals, and special characters. If you have used “one-touch” provisioning via the USB key, make sure when you generate the keys to be exported (LANDesk Management Suite Configure Intel vPro Options

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Contents Centrino Pro Processor Technology Quick Start Guide GuideContents What This Document Contains PrefaceIntended Audience Process Overview Deciding Which Provisioning Mode to Use Where do I go from here?Deploying Intel vPro Using SMB Basic Mode Provisioning Process FlowchartConfigure Existing IT Infrastructure Verify Intel vPro Client Windows DriversChoose Dhcp or Static IP Addressing for Client Systems Set Firewall/Router PortsSet Password Ensure Management Console Has the Correct Intel AMT SupportConfigure Intel vPro Client Bios Select TLS or non-TLS modeConfirm You Have the Latest Bios and Firmware Version Change the Intel MEBx PasswordSelect an IP Addressing Scheme Set Additional Intel MEBx ParametersDiscovery Without the LANDesk Agent Installed on the Client Discovery With the LANDesk Agent Installed on the ClientDiscover Intel vPro Clients Through the Management Console Test Intel vPro Client FunctionalityPage Post Configuration Updating Procedures to Include Intel AMT FeaturesUsing Agent Presence AP Adding New DevicesUsing LANDesk* Out-of-Band Monitor Amtmon Features System Defense SDPage Process Flowchart Intel vPro Enterprise Setup and Configuration Flow SetupSQL DB Dhcp DNS Set Firewall/Router Ports Open for Management Traffic Database Server IntegrationSet Intel vPro Password and TLS mode in Management Console Select TLS Advanced mode or non-TLS Standard mode Configure Intel vPro Client Authentication SettingsSet Intel MEBx Password Page OEM Pre-configuration Factory State to Configured State Management console Page Page Discover Intel vPro Clients through the Management Console Test Intel vPro Client Functionality From LANDesk Network Settings o User Accounts Using LANDesk* Out-of-Band Monitor Amtmon Features Page Appendix a Troubleshooting PIDPage An example of Successful Provisioning Page An example of an unsuccessful Provisioning Page Page Appendix B Glossary of Terms used in this guide

Centrino Pro, vPro specifications

Intel vPro and Centrino Pro are advanced technologies designed to enhance business computing environments, providing a blend of performance, security, and manageability. These technologies are specifically aimed at IT professionals and organizations looking to streamline their operations and protect sensitive data.

Intel vPro technology is built for today’s enterprise needs, incorporating a set of hardware and software features that allow for advanced security, remote management, and increased performance. One of the core features of Intel vPro is its Hardware Shield, which provides security at the firmware level, helping to protect against threats before they even reach the operating system. This feature enhances the overall security posture of devices while enabling IT departments to respond more effectively to potential threats.

Another prominent aspect of Intel vPro is its remote management capabilities, which include Intel Active Management Technology (AMT). AMT allows IT administrators to manage devices even when they are powered off or have a corrupted operating system. This capability significantly reduces downtime and improves productivity, as IT support can troubleshoot and resolve issues remotely without needing physical access to the machine.

Centrino Pro, on the other hand, focuses on delivering performance and power efficiency for mobile computing. It integrates Wi-Fi capabilities with advanced security features, enabling users to stay connected securely while on the move. Centrino Pro technology includes Intel's power management capabilities, which optimize battery life and enhance the performance of mobile devices.

The combination of Intel vPro and Centrino Pro offers features like Intel Trusted Execution Technology (TXT), which helps to protect virtual machines and sensitive data from attacks. Additionally, these technologies support enhanced multitasking capabilities, powered by Intel's robust processors, ensuring that business applications run smoothly and efficiently.

Both Intel vPro and Centrino Pro are designed with scalability in mind, allowing organizations to easily deploy and manage multiple devices across various locations. This scalability is an essential characteristic for businesses that require flexibility in their IT infrastructure without compromising performance or security.

In summary, Intel vPro and Centrino Pro represent a powerful suite of technologies tailored for enterprise environments. With features focused on security, remote management, and efficient mobile computing, they help organizations optimize their IT strategies and foster a secure and productive workplace.
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