Error Message:
Failed to Connect
Phone Line Error
Phone Line Not Connected
Phone Line Busy
No Answer
No Caller ID
Call Stopped
What it indicates:
The printer cannot detect a dial tone.
Your telephone line or the telephone line of the receiving fax machine is busy. This happens especially if the printer is sharing the line with other devices (telephone, answering machine).
Auto Answer may have been turned off on the receiving fax machine.
Your printer stopped the call because the incoming fax has no sender information. You may have chosen to block faxes with no Caller ID or faxes without Caller IDs are not allowed in your country or region.
Possible solutions:
See the “Fax troubleshooting checklist.”
•Set the printer to redial.
•Increase the time between the redial attempts.
•Place a test call to the number to which you want to send a fax to make sure that it is working correctly.
•If the telephone line is being used by another device, then wait until the other device is finished before sending the fax.
•Schedule to resend the fax at a later time.
•Set the printer to scan before dialing. The scanned document is saved in the printer memory. The printer can then retrieve it and automatically redial the number.
•Verify the number, and then resend the fax.
•Set the printer to redial.
Note: Depending on your country or region, there may be a limit on the number of redial attempts, regardless of the redial settings that you set in your printer.
•Schedule to resend the fax at a later time.
Disable Block
To troubleshoot error messages in the fax software, click Help to view the help information for the fax software.
Memory card troubleshooting
•“Memory card troubleshooting checklist” on page 127
•“Nothing happens when a memory card is inserted” on page 127
•“Cannot print documents from a memory card or flash drive” on page 127
•“Photos do not transfer from a memory card across a wireless network” on page 128
Troubleshooting
