Wireless Networking

Make sure:
•The SSID is correct.
Print a network setup page from the printer to check the network settings.
•Your WEP key or WPA passphrase is c orrect (if your network is secure).
Log in to the wireless access point (wi reless router) and check the security settings .
If you are not sure i f your security info rmation is correct, run the wireless setup ag ain.
•The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access
point (wireless router).
•The Wi-Fi indicator light is lit and is solid gr een.
•The computer and printer are both connected to the same wireless network.
•The printer is located away from obsta cles or electronic devices that could in terfere with the wireless signal.
Make sure the printer and wireless access point are not sepa rated by poles, walls, or support columns containing
metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security
system cameras, ot her wireless networks , and some Bluetooth devices.
•The computer is not connected to a VPN.
•Any non-Microsoft firewalls on the computer are updated to the most recent version and allow the printer
software to communicate over the network.
The Continue button is unavailable
Try the following solutions in the order they appear until the Continue button becomes active and can be clicked:
CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE
COMPUTER AND THE PRINTER
USB ports are marked with the symbol.
MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON
Check to see if the button is lit. If you have just turned on the printer, then you might need to disconnect the
USB cable and reconnect it.
MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING
Test the USB port by connecting other de vices to it. If you can successfully use other devices from t he port, then
the port is working.
If the USB port on the computer is not wo rking, then try using the other USB ports on the computer.
MAKE SURE THAT THE USB CABLE IS WORKING
Try using a different USB cable. If you are us ing a cable longer than 10 feet, then t ry using a shorter cable.
Troubleshooting
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