Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 11 for more information.
If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the cartridges again.
2Load plain paper.
3From the printer control panel, press 
.
4Press the arrow buttons to scroll to Maintenance, and then press 
.
5Press the arrow buttons to scroll to Deep Clean Printhead, and then press 
. A cleaning page prints.
6Press the arrow buttons to scroll to Align Printer, and the press 
. An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE
If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press 
to wake up the printer.
If the printer will not come out of Power Saver mode, then reset the power:
1Unplug the power cord from the wall outlet, and then wait 10 seconds.
2Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.
RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer, and then unplug the power cord from the wall outlet.
2Gently remove the power supply from the printer, and then reinsert it.
3Plug the power cord into the wall outlet, and then turn on the printer.
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.
RESTART THE COMPUTER AND TRY AGAIN
Troubleshooting
