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Dell 1dw, 5dw, V715W Jams and misfeeds troubleshooting

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Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with a USB symbol.

Note: If you continue to have problems, then try another USB port on the computer. You m ay have connected to

a defective port.

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK.

The Device Manager opens.

4Click the plus sign (+) beside Universal Serial Bus con trollers.

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

For more information, see the computer documentation.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Jams and misfeeds troubleshooting

•“Paper jam in the printer” on pag e 113

•“Paper jam in the duplex unit” on p age 114

•“Paper jam in the ADF (selected models only)” o n page 115

•“Paper or specialty media misfeeds” on page 116

Paper jam in the printer

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

Troubleshooting

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Contents

Main Contents Page Maintaining the printer.... ................... .................. .................. ......104 Troubleshooting............. ..................... ...................... .....................10 7 Safety information About your printer Thank you for choosing this printer! Minimizing your printer's environmental impact Conserving energy Conserving paper Finding information about the printer Publications Page Understanding the parts of the printer About your printer About your printer Ordering and replacing supplies Ordering ink cartridges Replacing ink cartridges 1 2 Recycling Dell products Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections o f the printer control panel: Using the printer con trol panel buttons and menus Page Changing the Power Saver timeout 2 3 4 Saving paper and energy with Eco-Mode Changing temporary settings into new default settings To change the temporary setting s into new default settings 2 3 4 To disable the settings timeout feature Resetting to factory settings Using the printer control panel men us Using a button combination (if you c annot read the current language) Using the printer software Minimum system requirements Supported operating systems Using the Windows printer software Page Updating the printer software (Windows only) Checking for software updates Reinstalling the printer software Uninstalling the printer softw are Installing the printer software Loading paper and original documents Loading the paper tray Page Page Page Page Page Loading various paper types Page Saving paper default settings Loading original documents on the scanner glass Loading original documents into the ADF Printing Tips for printing Printing basic documents Printing a document Collating printed copies Printing pages in reverse order Printing multiple pages on one shee t Printing documents from a mem ory card or flash drive (Windows only) If the printer is u sing a USB connection If the printer is using a Wireless connection (selected models only) Printing specialty documents Printing envelopes Printing labels Tips on loading label sheets Printing on custom-size paper Working with photos Using a memory card or flash drive with the printer 1 2 Supported memory cards and fil e types Printing photos using the printer control panel 1 2 3 4 5 6 Editing photos using the printe r control panel Printing photos from a memory device using the printer softwa re If the printer is u sing a USB connection If the printer is using a Wireless connection (selected models only) Printing photos from a PictBridge-e nabled digital camera Printing photos from a memory de vice using the proof sheet Printing photos from a digital c amera using DPOF Printing from a Bluetooth-enabled device Setting up a connection between your printer and a Bluetooth-enabled device Setting the Bluetooth security level Printing from a Bluetooth-enab led device Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Printing on both sides of the paper (duplexing) manually Managing print jobs Setting your printer as the default printer Changing the printing mode Changing the printing mode f or a single print job Pausing print jobs Resuming print jobs Canceling print jobs Copying Tips for copying Making copies Copying photos Copying an ID card Copying a two-sided document Enlarging or reducing images Adjusting copy quality Making a copy lighter or darker Collating copies using the printer control panel Repeating an image on one page Copying multiple pages on one sheet Making a duplex copy Making a duplex copy automatically Making a duplex copy manually Page Scanning Tips for scanning Scanning to a local or network computer Scanning to a flash drive or memory card Scanning photos into an editing application Using the printer control panel Using the printer software Scanning documents into an editing application Scanning directly to e-mail using the printer software Scanning to a PDF Scanning FAQ How can I improve the quality of a scan? How do I scan in black and white? Canceling scan jobs Faxing Setting up the printer to fax Scenario 1: Standard telephone line Setup 1: Printer is connect ed to a dedicated fax line Setup 2: Printer is sharin g the line with an answering machine Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Scenario 2: Digital Subscriber Li ne (DSL) Scenario 3: VoIP telephone service To connect: Tips for this setup: Scenario 4: Digital telephone serv ice through a cable provider Setup 1: Printer is connect ed directly to a cable modem Scenario 5: Country-specific setup Connecting the printer to a non-RJ-11 wall jack Connecting the printer in co untries that use serial connection NFN Entering your user information Setting the fax header Setting the fax footer Configuring the fax settings Configuring fax settings using the fax software Configuring fax settings using the pr inter control panel 2 3 Creating a contact list Creating a contact list using the fax software Creating a contact list using th e printer control panel Sending faxes Tips for sending faxes Sending faxes using the printer co ntrol panel Tip: Sending faxes using the computer Receiving faxes Tips for receiving faxes Receiving faxes automatically Tips: Receiving a fax manually Faxing FAQ If I skipped the fax setup initially, do I n eed to run the installer again to set up the fax? 1 2 a b c d e What is a splitter and what type of splitt er should I use? What is my fax number? What is my dialing prefix? When do I need to set Auto Answer to O n? How many rings should I set? How do I set the distinctive r ing for the printer? 2 3 4 5 How can I check the dial tone? Make sure the telephone line and the wall jack are working How do I adjust the speaker volume on the printer? Adjusting the dialing volum e Adjusting the ringer volum e How can I make sure that the fax answers the call before the answering machine? What settings work best with digital voice mail? How do I change the resolution of the documents that I fax? How do I send a fax at a scheduled time? How do I send a fax using a phone ca lling card? How do I know that the fax was sent successfully? How do I view the fax history of the printer? How do I print a fax on both sides of the paper? How do I forward a fax? Can I block faxes? Can I retrieve failed faxes? Page Networking Installing the printer on a wireless network Wireless network compatibility Supported network security o ptions No Security Printing a network setup page Information you will need to se t up the printer on a wireless Installing the printer on a wireless network Installing the printer on other com puters Interpreting the colors of the Wi-F i indicator light Special wireless installation instructions Before you begin Adding the printer to your wir eless network Assigning a static IP address Changing wireless settings af ter installation Advanced wireless setup Creating an ad hoc wireless network In Windows Vista In Windows XP In Windows 2000 Adding a printer to an existing ad hoc wireless network Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Switching between USB, Ethernet, and wireless connections (Windows only) Using the printer wire lessly Using the printer local ly (USB) Using the printer over an Ether net network Selecting the printer Sharing a printer in a Windows e nvironment Installing the printer on an Ethernet network Information you will need to se t up the printer on an Ethernet Installing the printer on an Etherne t network a b 3 Networking FAQ What is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase? What is an SSID? Where do I find my SSID? What is a network? How do I find out what type of secu rity my network is using? How are home networks configure d? Page Why do I need an installation cable? How do I attach the installation c able? 1 2 3 How are infrastructure and ad hoc networks different? Finding the signal strength How can I improve wireless signa l strength? MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER REMOVE SOURCES OF INTERFERENCE ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION How can I make sure my computer and printer are connected to the same wireless network? Can I use my printer on a USB and a network connection at the same time? What is a MAC address? How do I find the MAC address? What is an IP address? What is TCP/IP? How do I locate IP addresses? 1 2 3 4 Page Maintaining the printer Maintaining ink cartridges Checking ink levels Aligning the printhead Cleaning the printhead nozzles Cleaning the exterior of the printer Cleaning the scanner glass Troubleshooting Before you troubleshoot Using the Service Center to solve printer problems If Troubleshooting does not solve your problem Setup troubleshooting Incorrect language appears on the display C HANGE THE LANGUAGE USING THE PRINTER C HANGE THE LANGUAGE USING A BUTTON COMBINATION ( IF YOU CANNOT READ THE Printhead errors REMOVE AND REINSERT THE PRINTHEAD 4 5 Software did not install MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE Print job does not print or is mis sing pages MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 2 The cartridges should click firmly into the mat ching color slot of the printh ead. 3 Printer is printing blank pages REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 2 3 4 5 6 Jams and misfeeds troubleshooting Paper jam in the printer Paper jam in the duplex unit Paper jam in the ADF (selected models o nly) 1 2 3 4 Paper or specialty media misfe eds C HECK PAPER Print troubleshooting Poor quality at the edges of the page C HECK MINIMUM PRINT SELECT THE BORDERLESS PRINT FEATURE 1 2 3 Copy and scan troubleshooting Copier or scanner does not resp ond SET YOUR PRINTER AS THE DEFAULT PRINTER Scanner unit does not close 1 2 3 Poor copy or scanned image quality Fax troubleshooting Fax troubleshooting checklist 1 2 Connection checklist SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER E NABLE ERROR E NABLE AUTOMATIC FAX 4 5 MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT 3 4 5 6 Cannot receive faxes MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL MAKE SURE THAT FAX FORWARDING IS DISABLED 3 4 5 INCREASE THE RINGER VOLUME MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE Fax error messages on the printe r control panel Memory card troubleshooting Memory card troubleshooting che cklist Nothing happens when a memory card is inserted REINSERT THE MEMORY CARD C HECK THE NETWORK Network troubleshooting Network troubleshooting checklist General Networking The Continue button is unavailable C HECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING MAKE SURE THAT THE USB CABLE IS WORKING MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL RECONNECT THE POWER SUPPLY TRY RUNNING THE INSTALLER AGAIN C HECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB Cannot print and there is a fire wall on the computer Communication with printer lost w hen connected to Virtual Private Network (VPN) Wireless troubleshooting Resetting the wireless s ettings to factory defaults Cannot print over wireles s network TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON DISCONNECT FROM VPN SESSION MAKE SURE DEMO MODE IS TURNED OFF CHECK YOUR WEP KEY OR WPA PASSPHRASE MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER CHECK THE WIRELESS SIGNAL QUALITY CHECK YOUR ADVANCED SECURITY SETTINGS MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER) Wi-Fi indicator light is gr een but the printer does not print (Windows only) ALLOW THE WIRELESS INSTALLATION TO COMPLETE ENABLE THE PRINTER S ELECT THE WIRELESS SELECT THE WIRELESS PORT Wi-Fi indicator light is not lit C Wi-Fi indicator light is still orange CHECK NETWORK NAME CHECK SECURITY KEYS MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER) CHECK MAC ADDRESS Wi-Fi indicator light is blinking orange during installation MAKE SURE THE ACCESS POINT IS ON MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER) CHECK YOUR WEP KEY OR WPA PASSPHRASE CHECK MAC ADDRESS PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING 1 a b c MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN 1 2 3 4 5 6 Wireless print server not installed CHECK POWER Communication not avail able message displays when printing wireless ly MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK 1 2 MAKE SURE THE WIRELESS PORT IS SELECTED MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED 1 2 3 4 5 6 7 8 Resolving intermitten t wireless communications issues DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK ELIMINATE SOURCES OF INTERFERENCE CHANGE THE CHANNEL THE WIRELESS ROUTER USES CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK 1 2 3 CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER CHECK FOR WIRELESS ADAPTER UPDATES CHANGE ALL NETWORK DEVICES TO THE SAME TYPE PURCHASE A NEW ROUTER Index A B C D E F G I J K L N O P R S T U V W