Memory card troubleshooting che cklist
Before you troubleshoot, use the following checklist to solve most memory card problems:
Make sure that the me mory card you are using can be used in the print er.
Make sure th e memory card is not damag ed.
Make sure memory ca rd contains supported fi le types.
Nothing happens when a memory card is inserted
If the "Memory card troubleshooting checkl ist" does not solve the problem, then try o ne or more of the following:
REINSERT THE MEMORY CARD
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You m ay have connected to
a defective port.
CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the p rinter.
Cannot print documents from a m emory card or flash drive
If the "Memory card troubleshooting checklis t" does not solve the problem, then try the following:
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You m ay have connected to
a defective port.
CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the p rinter.
Troubleshooting
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