MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
There may be temporary interference from el ectronic devices such as microwave ovens or other appliances,
cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too
closely to these devices.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER
The range of your wireless network depends on many factors, including the abilities of your router and network
adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart.
CHECK THE WIRELESS SIGNAL QUALITY
Print the network setup page and check th e signal quality. If the signal qualit y is listed as good or excellent, then
another factor is causing the problem.
CHECK YOUR ADVANCED SECURITY SETTINGS
If you are using MAC address filtering to limit a ccess to your wireless network, then you must add the printer
MAC address to the list of addresses allowed to connect to th e wireless access point.
If you set the wireless access point to issue a limited number of IP addresses, then you must change this so that
the printer can be added.
Note: If you do not know how to make these changes, then see the documentation that came with the wireless
router, or contact the person who set up your wireless network .
MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER)
See if you have access to the Internet by opening your Web browser and accessing any s ite.
If there are other computers or resources on your wireless network, then check t o see if you can access them
from your computer.
MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK
If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly.
The SSID of the printer must match the SSID of the computer, if the computer is already conn ected to the wireless
network.
1Obtain the SSID of the network that t he computer is connected to.
aType the IP address of your wireless access point (wireless router) into the address field of your Web browser.
If you do not know the IP address of the wireless access point:
1Click , or c lick Start and then click Run.
2In the Start Search o r Run box, type cmd.
3Press Enter or click OK.
The Command Prompt window opens.
4Type ipconfig , and then press Enter. Check the Wireless Network Connection section :
The “Default Gateway” entry is typically the wireless access point .
The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
bType the user name and password of the router when prompted.
cClick OK.
Troubleshooting
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