Copier or scanner does not respond, 119 | Dell 1dw, V715W, 5dw

Copier or scanner does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

SET YOUR PRINTER AS THE DEFAULT PRINTER

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Scanner unit does not close

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy or scanned image quality

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLEAN THE SCANNER GLASS

ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE

REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY

USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE

MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER

Partial copies or scans of documents or photos

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER

SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER

MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING

Troubleshooting

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Dell 1dw, V715W Copier or scanner does not respond, Scanner unit does not close, Poor copy or scanned image quality, 119

Contents

May Dell V715w Users Guide Contents Scanning Copying 144 Networking104 107 Safety information Conserving energy About your printerThank you for choosing this printer Minimizing your printers environmental impact Recycling Finding information about the printerConserving ink Product Information Guide Use Understanding the parts of the printer Line Replacing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Select Printer Home Recycling Dell products Using the printer control panel Using the printer control panel buttons and menus 3 4 Saving paper and energy with Eco-Mode Changing the Power Saver timeout To change the temporary settings into new default settings Changing temporary settings into new default settings Using the printer control panel menus Resetting to factory settingsTo disable the settings timeout feature Minimum system requirements Using the printer softwareUsing the Windows printer software Software installed during printer installation Using the printer software Installing the printer software Reinstalling the printer softwareChecking for software updates Uninstalling the printer software Loading the paper tray Loading paper and original documentsPage Page Loading envelopes or photo paper Page Page Load up to Loading various paper types Loading paper and original documents Saving paper default settings Loading original documents into the ADF Loading original documents on the scanner glass Printing a document PrintingTips for printing Printing basic documents Printing multiple pages on one sheet Printing pages in reverse order Printing envelopes If the printer is using a USB connectionPrinting specialty documents Tips on loading label sheets Printing labelsPrinting on custom-size paper Working with photos Using a memory card or flash drive with the printer Supported memory cards and file types Printing photos using the printer control panel You can Editing photos using the printer control panel Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Printing from a Bluetooth-enabled device Setting the Bluetooth security level Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexing Printing on both sides of the paper duplexing manually Setting your printer as the default printerManaging print jobs Resuming print jobs Changing the printing modePausing print jobs Changing the printing mode for a single print job Canceling print jobs Copying photos CopyingTips for copying Making copies Enlarging or reducing images Copying an ID cardCopying a two-sided document Making a copy lighter or darker Adjusting copy quality Copying multiple pages on one sheet Collating copies using the printer control panelRepeating an image on one Making a duplex copy manually Making a duplex copyMaking a duplex copy automatically Canceling copy jobs Scanning to a local or network computer ScanningTips for scanning Scanning photos into an editing application Using the printer control panelScanning to a flash drive or memory card Click Document Using the printer softwareScanning documents into an editing application How can I improve the quality of a scan? Scanning directly to e-mail using the printer softwareScanning FAQ How do I scan in black and white? Canceling scan jobsWhy am I being asked for a PIN? What is an application list, and how do I update it? Scenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Faxing Connected to different wall jacks Connected to the same telephone wall jack To connect Scenario 2 Digital Subscriber Line DSL To connect Scenario 3 VoIP telephone serviceTips for this setup Setup 1 Printer is connected directly to a cable modem Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack EXT Line Connecting the printer to a wall jack in Germany Entering your user information Setting the fax header Click Printer Home Configuring the fax settingsConfiguring fax settings using the fax software Setting the fax footer Configuring fax settings using the printer control panel Click Select from phonebook Creating a contact list using the fax softwareCreating a contact list using the printer control panel Creating a contact list Tips for sending faxes Sending faxes using the printer control panelSending faxes Receiving faxes automatically Sending faxes using the computerReceiving faxes Tips for receiving faxes Tips Faxing FAQReceiving a fax manually When do I need to set Auto Answer to On? What is a splitter and what type of splitter should I use?What is my fax number? What is my dialing prefix? Make sure the telephone line and the wall jack are working How many rings should I set?How do I set the distinctive ring for the printer? How can I check the dial tone? Adjusting the ringer volume How do I adjust the speaker volume on the printer?What settings work best with digital voice mail? Adjusting the dialing volume Press Dialtone How do I change the resolution of the documents that I fax?How do I send a fax using a phone calling card? How do I send a fax at a scheduled time? How do I print a fax on both sides of the paper? How do I know that the fax was sent successfully?How do I view the fax history of the printer? Can I retrieve failed faxes? How do I forward a fax?Can I block faxes? Page Supported network security options Installing the printer on a wireless networkWireless network compatibility Networking Printing a network setup Interpreting the colors of the Wi-Fi indicator light Installing the printer on a wireless networkInstalling the printer on other computers Before you begin Special wireless installation instructionsAdding the printer to your wireless network Assigning a static IP address Windows Vista Advanced wireless setupChanging wireless settings after installation Creating an ad hoc wireless network Windows XP Windows Adding a printer to an existing ad hoc wireless networkSelect View Available Wireless Networks Click Wireless setup utility link Using the printer wirelessly Using the printer over an Ethernet network Using the printer locally USB Selecting the printer Select Set as Default Printer from the menuSharing a printer in a Windows environment Installing the printer on an Ethernet network Installing the printer on an Ethernet network What is an SSID? Networking FAQWhat is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase? How are home networks configured? Where do I find my SSID?What is a network? Wireless network examples Wired network example Scenario 2 Wireless network with Internet access Why do I need an installation cable? How are infrastructure and ad hoc networks different? How do I attach the installation cable? Requirements for all devices Finding the signal strength Remove Sources of Interference How can I improve wireless signal strength?Remove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal Absorption 100 What is a MAC address? 101 How do I find the MAC address? How do I locate IP addresses? What is an IP address?What is TCP/IP? What is a key index? 103 Aligning the printhead Maintaining the printerMaintaining ink cartridges Checking ink levels 105 Cleaning the exterior of the printerCleaning the printhead nozzles 106 Cleaning the scanner glass Setup troubleshooting TroubleshootingUsing the Service Center to solve printer problems If Troubleshooting does not solve your problem 108 Printhead errorsChange the Language Using the Printer Menus Incorrect language appears on the display Remove and Reinsert the Printhead 109 110 Software did not installReconnect the Printer Power Supply Make Sure the INK Cartridges are Inserted Correctly Remove and Reinstall the Printer SoftwarePrint job does not print or is missing pages 111 112 Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queue Paper jam in the printer Jams and misfeeds troubleshootingMake Sure the USB Port is Enabled in Windows Cannot print through USB 114 Paper jam in the duplex unit 115 Paper jam in the ADF selected models only Check Paper Condition Print troubleshootingPaper or specialty media misfeeds 116 117 Poor quality at the edgesStreaks or lines on printed image 118 Copy and scan troubleshootingComputer slows down when printing Print speed is slow Partial copies or scans of documents or photos Copier or scanner does not respondScanner unit does not close Poor copy or scanned image quality Cannot scan to a computer over a network Fax troubleshootingScan was not successful Scanning takes too long or freezes the computer 121 Fax troubleshooting checklistConnection checklist Cannot send faxes 122 Enable Error CorrectionEnable Automatic FAX Conversion Make Sure That the Printer is Connected to AN Analog Port Make Sure That the Dial Prefix Setting is CorrectCannot receive faxes 123 124 Cannot run the fax software 125 Fax error messages on the printer control panel 126 Memory card troubleshooting 127 Memory card troubleshooting checklistNothing happens when a memory card is inserted Cannot print documents from a memory card or flash drive Ethernet Networking Network troubleshootingNetwork troubleshooting checklist General Networking 129 Wireless NetworkingContinue button is unavailable 130 Reconnect the Power SupplyTRY Running the Installer Again 131 Wireless troubleshootingResetting the wireless settings to factory defaults Cannot print and there is a firewall on the computer 132 Cannot print over wireless networkDemo Mode 133 134 135 Wi-Fi indicator light is still orange 136 If you are using WEP securityIf you are using WPA security 137 138 139 Wireless print server not installed How to locate a printer IP address 141 Resolving intermittent wireless communications issues 142 143 144 Index 145 146 Dpof 147 148 Ssid 149 150