2Ping the access point:
aClick , or click Start and then click Run.
bIn the Start Search or Run box, type cmd.
cPress Enter, or click OK.
The Command Prompt window opens.
dType ping followed by a space and the IP address of the wireless access point. For ex ample:
ping 192.168.1.100
ePress Enter.
3Check to see whether the access point respon ds:
If the access point re sponds, you will see several lines appear t hat start with “Rep ly from.”
It is possible that the pri nter did not connect to the wir eless network. Turn off and then restart the printer
to try to connect again.
If the access point does not respond, it will take several seconds and th en you will see “Request timed out.”
Try the following:
aClick , or c lick Start and then click Run.
bIn the Start Search o r Run box, type ncpa.cpl, and then press Enter.
cPress Enter or click OK.
dSelect the appropriate connection from the ones shown.
eRight-click the connection, and then click Repair.
MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER
1Obtain the printer IP a ddress by printing a netwo rk setup page.
2Click , or click Start and then click Run.
3In the Start Search or Run box, type cmd.
4Press Enter, or click OK.
The Command Prompt window opens.
5Type ping followed by a space and the IP address of the printer. For example:
ping 192.168.1.100
6Press Enter.
7If the printer responds, you will see several lines that display the number of bytes received from the printer.
This ensures that your computer is communicating with your printer.
If the printer does not respond, then “Request t imed out” displays.
Your computer might not be connected to the network.
You may need to change the settings of your printer. Run the Wireless Setup Utility again.
CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN
If your wireless settings have changed, you must run the printer wireless setup again. Some reasons your settings
may have changed include your having manually changed your WEP or WPA keys, channel, or other network
settings; or the access point having been reset to factory defaults.
Troubleshooting
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