Muratec Series 41500E, MFX-1500E operating instructions Kinds of error codes, Specific errors

Just in case …

Kinds of error codes

The error code listed in the “Result” column of the error report indicates the specific problem encountered:

•“D” codes — Occur while dialing

•“R” codes — Occur during reception

•“T” codes — Occur during transmission

Specific errors

Following are some error codes you may see on an error report:

Dialing errors

D.0.3, The remote unit didn’t respond, the call couldn’t be completed or STOP was D.0.8 pressed during dialing. Re-try the call. If your machine repeats the message, call the remote fax unit’s operator and verify that unit is operating properly.

D.0.2 The remote unit is busy. Try the call again.

D.0.6, Either the remote unit didn’t respond, the call somehow didn’t go through or D.0.7 STOP was pressed during dialing. Try the call again.

Reception errors

R.1.1 The calling fax machine didn’t respond to your fax machine. This can hap- pen if someone dials a wrong number or if the remote machine restricts access through use of a passcode.

R.1.2 The two fax machines were incompatible. Your fax machine sends and receives only ITU-TGroup 3 (see Glossary, page 3.18) fax communication, the industry standard since the early 1980s.

R.1.4 Someone pressed STOP at the receiving fax machine.

R.1.5 The fax machine didn’t detect the silence at the end of the call for receiving an RCR.

R.2.3 Poor phone line conditions made fax communication impossible. Call some- one at the remote machine’s location.

R.3.1 The sending fax machine detected too many errors from the receiving fax machine.

R.3.3 The sending fax machine is incompatible or had a document feeder problem during transmission.

R.3.4 Poor phone line conditions may have prevented your fax machine from prop- erly printing some or all of the pages it received.

R.4.2 Either the line disconnected before transmission or the transmitting fax machine needs maintenance.

R.4.4 The fax machine has reached its memory capacity.

R.5.1, ECM reception failed (perhaps due to line noise).

R.5.2

R.8.1 A compatibility error occurred.

R.8.10 Line noise or other problems prevented line probing.

R.8.11 The fax machine timed out while waiting for the retrain signal.

Transmission errors

T.1.1 The remote fax machine didn’t respond to your machine. Call someone at the remote machine’s location.

T.1.2 Your fax machine’s page counter detected a possible document feeder error. Carefully put the document back into the feeder and try the call again.

T.2.1 Either the phone line disconnected during transmission or fax communica- tion became impossible due to bad phone line conditions. Try the call again.

T.2.2 The two fax machines were incompatible. Your fax machine sends and receives only ITU-TGroup 3 (see “Glossary,” page 3.18) fax communication, the industry standard since the early 1980s.

T.2.3 Bad phone line conditions made fax communication impossible. Conditions can change rapidly, so try the call again later.

T.3.1 The page counter in your fax machine detected a document feeder error dur- ing transmission. Carefully re-insert the document into the feeder and re-try the call.

T.3.2 The fax machine didn’t detect the silence indicating the call had ended.

T.4.1 The telephone line disconnected during transmission because of excessive modem errors or because remote unit ran out of paper. Try the call again.

T.4.2 After transmission began, poor line conditions developed. Try the call again.

T.4.4 Poor line conditions prevented transmission. Try the call again.

T.5.1, ECM transmission failed (perhaps due to line noise). Conditions can change T.5.2, rapidly, so try the call again later.

T.5.3

T.8.1 A compatibility error occurred.

T.8.10 Line noise or other problems prevented line probing.

T.8.11 The remote fax machine didn’t complete the equalizer training phase.

3.10