Manuals / Brands / Computer Equipment / Switch / HP / Computer Equipment / Switch

HP ProCurve 6600, 6600 e- CZ155A#B1H Troubleshoot installation issues, Hardware installation suggestions

1 220

Download 220 pages, 11.54 Mb

Check the printer IP address

•To check the IP address of the printer, obtain the IP address by printing a network

configuration page. Touch (right arrow), touch Setup, touch Network, and then touch Print Network Settings.

•Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.)

For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows):

C:\Ping 123.123.123.123

Or

In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping.

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare . This website provides information and utilities that can help you correct many common printer problems.

Troubleshoot installation issues

If the following topics do not help, see HP support for information about HP support.

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

•Hardware installation suggestions

•HP software installation suggestions

•Solve network problems

Hardware installation suggestions

Check the printer

•Make sure that all packing tape and material have been removed from outside and inside the printer.

•Make sure that the printer is loaded with paper.

•Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel.

Check the hardware connections

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the printer and to a working power outlet.

Troubleshoot installation issues

123

Contents

Page Page Page Page Contents Page Page Page Page Page Page Page 1 Get started Accessibility Eco Understand the printer parts Printing supplies area Back view Use the printer control panel Control panel display icons Change printer settings Find the printer model number HP Digital Solutions Select print media Recommended papers for printing and copying Recommended papers for photo printing Tips for selecting and using media Load an original on the scanner glass Load an original in the automatic document feeder (ADF) Load media Load envelopes Load cards and photo paper Load custom-sizemedia Maintain the printer Clean the exterior Clean the automatic document feeder Update the printer Turn off the printer 2 Print Print documents Print brochures Print on envelopes Print on envelopes (Windows) Print on envelopes (Mac OS X) Print photos Print on special and custom-sizepaper Print borderless documents Print borderless documents (Windows) Print borderless documents (Mac OS X) 3 Scan Scan an original Scan using Webscan Scanning documents as editable text Guidelines for scanning documents as editable text Page 4 Copy Copy documents Change copy settings Page 5 Fax Send a fax Send a standard fax from the computer Send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax Set up backup fax Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block unwanted fax numbers Page Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) Set up speed-dialentries Set up and change speed-dialentries Set up and change group speed-dialentries Change fax settings Configure the fax header Set the answer mode (Auto answer) Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the redial options Fax and digital phone services Fax over Internet Protocol Use reports Print fax confirmation reports Print fax error reports Print and view the fax log Clear the fax log Print the details of the last fax transaction Print a Caller ID Report View the Call History 6 Web Services What are Web Services Set up Web Services Use Web Services Page Remove Web Services 7 Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Print when one or more ink cartridges are depleted Replace the ink cartridges Store printing supplies Usage information collection Page 8 Solve a problem HP support Obtain electronic support HP support by phone Page www.hp.com/support General troubleshooting tips and resources Solve printer problems The printer shuts down unexpectedly The printer is making some unexpected noises Alignment fails The printer is not responding (nothing prints) The printer prints slowly Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Print quality troubleshooting Page Page Page Page Printhead maintenance Page Solve paper-feedproblems Solve copy problems Copies are blank Documents are missing or faded Size is reduced Copy quality is poor Copy defects are apparent Solve scan problems Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Page Solve fax problems The fax test failed Page Page Page Page Page Page Page Page Page Page Page Page Solve problems using Web Services and HP websites Solve wireless problems Basic wireless troubleshooting Advanced wireless troubleshooting Page Page Page Page Configure your firewall software to work with the printer Solve printer management problems Troubleshoot installation issues HP software installation suggestions Solve network problems Understand the Printer Status Report Understand the network configuration page Page Clear jams Page Page Avoid paper jams A Technical information Warranty information Page Page Printer specifications Page Page Page Page Page Page Page Page Regulatory information Page Page Page Page Page Page Page Environmental product stewardship program Page Page Page Page Third-partylicenses Page Page Page Page Page Page Page B HP supplies and accessories Order printing supplies online Supplies Page C Additional fax setup Set up faxing (parallel phone systems) Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Serial-typefax setup Test fax setup D Network setup Set up the printer for wireless communication Page Page Page Change basic network settings Change advanced network settings Uninstall and reinstall the HP software E Printer management tools Toolbox (Windows) HP Utility (Mac OS X) Embedded web server Page F How do I G Errors (Windows) Fax memory full Unable to communicate with printer Low on ink Cartridge Problem Replace the ink cartridge Paper Mismatch The cartridge cradle cannot move Paper Jam The printer is out of paper Printer Offline Printer Paused Document failed to print Printer failure Previously used ink cartridge installed Ink cartridges depleted Ink cartridge failure Printer supply upgrade Printer supply upgrade successful Using Genuine HP Cartridges has its Rewards Counterfeit Cartridge Advisory Used, Refilled or Counterfeit Cartridge Detected Use SETUP cartridges Do not use SETUP cartridges Use color ink only Incompatible ink cartridges Ink sensor warning Problem with printer preparation Color cartridge out of ink Automatic document feeder cover open Problem with ink system Index