Troubleshoot installation issues | HP 6600 e- CZ155A#B1H specification

Check the printer IP address

•To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch (right arrow), touch Setup, touch Network, and then touch Print Network Settings.

•Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.)

For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows):

C:\Ping 123.123.123.123

Or

In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping.

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.

Troubleshoot installation issues

If the following topics do not help, see HP support for information about HP support.

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

•Hardware installation suggestions

•HP software installation suggestions

•Solve network problems

Hardware installation suggestions

Check the printer

•Make sure that all packing tape and material have been removed from outside and inside the printer.

•Make sure that the printer is loaded with paper.

•Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel.

Check the hardware connections

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the printer and to a working power outlet.

Troubleshoot installation issues

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HP 6600 e- CZ155A#B1H Troubleshoot installation issues, Hardware installation suggestions, Check the printer IP address

Contents

Officejet Page HP Officejet 6600 e-All-in- One series Hewlett-Packard Company notices Safety informationAccessibility Copyright information Contents Copy ScanFax Work with ink cartridges Web Services Solve a problem Technical information HP supplies and accessories Network setup Additional fax setup Printer management tools Mobility AccessibilityGet started Visual Eco Manage PowerConserve Printing Supplies Front view Understand the printer parts Back view Printing supplies area Overview of buttons and lights Use the printer control panel Control panel display icons Change printer settingsIcon Purpose Change the printer settings Select the modeTo select a different mode To change settings for a mode HP Digital Fax Fax to PC and Fax to Mac HP Digital SolutionsSelect print media Scan to Computer Recommended papers for printing and copying Recommended papers for photo printing Tips for selecting and using media To load an original on the scanner glass Load an original on the scanner glass To load an original in the ADF Load an original in the automatic document feeder ADF Load standard-size media Load mediaTo load standard-size media To load cards and photo paper Load envelopesLoad cards and photo paper To load envelopes To load custom-size media Load custom-size media To clean the scanner glass Clean the scanner glassMaintain the printer Clean the automatic document feeder Clean the exterior To clean the rollers or separator pad Update the printer Turn off the printer Print documents Print Print documents Windows Print brochuresPrint documents Mac OS Quality Normal or Best Print on envelopesPrint brochures Windows Print brochures Mac OS Print on envelopes Mac OS Print on envelopes Windows Print photos on photo paper Windows Print photosPrint photos on photo paper Mac OS Print on special or custom-size paper Mac OS Print on special and custom-size paperQuality Best or Maximum dpi Print borderless documents Set up custom sizes Mac OSSelect Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Mac OS Print borderless documents Windows Scan an original ScanScan to a computer To scan using Webscan Scan using Webscan Mac OS Scanning documents as editable textTo scan documents as editable text Windows Make sure the text on the document is clear Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Make sure the document is loaded correctly Chapter To copy documents Change copy settingsCopy Copy documents To change copy settings for a single job Send a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerTouch Start Black or Start Color To send a fax manually from an extension phone Send a fax manually from a phone Send a fax from memory Send a fax using monitor dialing Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax manually Receive a faxTo receive a fax manually Reprint received faxes from memory Set up backup faxTo set backup fax from the printer control panel On Error Only Touch Poll to Receive Poll to receive a faxForward faxes to another number To reprint faxes in memory from the printer control panel Block unwanted fax numbers Touch Fax Setup, and then select Advanced Fax SetupSet the paper size for received faxes Set automatic reduction for incoming faxes Touch Add Numbers Add numbers to the junk fax listTo add a number to the junk fax list Touch Junk Fax Blocker Fax to PC and Fax to Mac requirements To set up Fax to PC WindowsPrint a Junk Fax Report To print a Junk Fax Report Set up speed-dial entries To set up group speed-dial entries Set up and change speed-dial entriesSet up and change group speed-dial entries To set up speed-dial entries Print a list of speed-dial entries Change fax settingsTouch Fax Setup, and then touch Speed Dial Setup Delete speed-dial entries Set the answer mode Auto answer Configure the fax headerSet the number of rings before answering To change the answer ring pattern for distinctive ring Change the answer ring pattern for distinctive ringTo set the number of rings before answering Touch Rings to Answer Set the redial options Set the dial type Set the fax sound volume Fax and digital phone servicesSet the fax speed Use reports Fax over Internet Protocol To include an image of the fax on the report To enable fax confirmationPrint fax confirmation reports Touch Fax Confirmation Print and view the fax log Print fax error reportsClear the fax log Print a Caller ID Report Print the details of the last fax transactionView the Call History Printer Apps Web ServicesWhat are Web Services? HP ePrint Set up Web Services using the HP printer software Set up Web ServicesSet up Web Services using the printer’s control panel Touch Enter Proxy Use Web ServicesSet up Web Services using the embedded web server Print using HP ePrint Manage Printer Apps Find the printer’s email addressTurn off HP ePrint Use Printer Apps Touch Remove Web Services Remove Web Services Information on ink cartridges and the printhead Work with ink cartridgesRelated topics Check the estimated ink levels Print when one or more ink cartridges are depleted To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing supplies To turn off usage information collection If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Telephone support numbers Phone support period XHPERXUJUDQDLV Solve printer problems General troubleshooting tips and resourcesAfter the phone support period Printer is not responding nothing prints Printer shuts down unexpectedlyPrinter is making some unexpected noises Alignment fails Check the cable connections Solution 1 Use a lower print quality settingSolution 2 Check the ink levels Printer prints slowly Clean the printhead Solution 3 Contact HP supportBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Check the page-orientation setting Print quality troubleshootingCheck the media size Solution 2 Check the ink levels Solution 4 Check the paper type Solution 3 Check the paper loaded in the input tray Solution 5 Check the print settings 6600 Solution 7 Contact HP support Printhead maintenance Information And Support section, click Clean Printheads To clean the printhead from the control panelTo clean the printhead from Toolbox Windows To clean the printhead from HP Utility Mac OS Solve paper-feed problems No copy came out Solve copy problems Documents are missing or faded Copies are blankSize is reduced Copy defects are apparent Copy quality is poor Scanner did nothing Solve scan problemsPrinter prints half a page, then ejects the paper Paper mismatch Part of the document did not scan or text is missing Scan takes too longText cannot be edited Reload document and then restart job Error messages appearScanned image quality is poor Check the originals Scanned image is skewed crooked Image quality is better when printed Size is reduced Solve fax problemsScan defects are apparent Blank pages Fax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Chapter Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Chapter Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 111 Printer cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough To extend your phone cord Solve problems using Web Services Solve problems using Web Services and HP websitesComputer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP websites Solve wireless problems Restart components of the wireless network Basic wireless troubleshootingAdvanced wireless troubleshooting Make sure the wireless 802.11 light is turned on Make sure your computer is connected to your network To check a wireless connectionMake sure that the printer is connected to your network Network Status Check to see if you can access the EWSTo access the EWS Make sure the printer is on the network Make sure the printer is online and ready After resolving the problems Configure your firewall software to work with the printer Check the computer Solve printer management problemsCheck your network setup Embedded web server cannot be opened Check the hardware connections Troubleshoot installation issuesHardware installation suggestions Check the printer IP address General network troubleshooting HP software installation suggestionsSolve network problems Verify installation preliminaries Understand the Printer Status Report To reset the printers network settings To print the Printer Status Report Understand the network configuration Understand the network configuration Clear paper jams Clear jamsTo clear a jam inside the printer Clear jams 129 To clear a paper jam in the automatic document feeder Avoid paper jams Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Network protocol specifications Processor and memory specificationsSystem requirements Media specifications Embedded web server specificationsUnderstand specifications for supported media Envelopes Media size Input trayCards Other media Photo media Set minimum margins Tray Type Weight Capacity Copy specifications Print specificationsFax specifications HP ePrint Scan specificationsWeb Services specifications Printer Apps HP website specifications Electrical specifications Environmental specificationsAcoustic emission specifications Regulatory Model Number Regulatory information FCC statement FCC statement Gloss of housing of peripheral devices for Germany LED indicator statement Regulatory information 147 Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statement European Union Regulatory Notice Products with wireless LAN devicesFrance Exposure to radio frequency radiation Regulatory information for wireless products Regulatory information 151 Environmental product stewardship program Environmental product stewardship program 153 Chemical Substances Battery information Power consumptionBattery disposal in Taiwan European Union Battery Directive EU battery directive Appendix a Third-party licenses LICENSE.openssl--openssl Technical information Third-party licenses 159 Appendix a Page Page Page Appendix a Technical information Ink cartridges HP supplies and accessoriesOrder printing supplies online Supplies HP media Set up faxing parallel phone systems Additional fax setup USA Select the correct fax setup for your home or office DSL PBX Case a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSL To set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with a shared voice/fax line To set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Example of a parallel splitter Back view of the printer Appendix C Back of the printer Example of a parallel splitter Serial-type fax setup To test fax setup via the printer control panel Test fax setup Set up the printer for wireless communication Network setupBefore you begin Set up the printer using the Wireless Setup Wizard Set up the printer on your wireless networkSet up the printer using WiFi Protected Setup WPS Change the connection type To connect the printer using the Push Button MethodTo connect the printer using the PIN Method Set up the printer using the embedded web server EWS Add hardware addresses to a wireless router MAC filtering Test the wireless connectionGuidelines for ensuring wireless network security Overview of security settings Other wireless security guidelines Change basic network settingsGuidelines for reducing interference on a wireless network Change advanced network settings Reset network settings Uninstall and reinstall the HP software Embedded web server Printer management toolsToolbox Windows HP Utility Mac OS To open the embedded web server How do I? Unable to communicate with printer Errors WindowsCartridge Problem Fax memory full Paper Jam Replace the ink cartridgePaper Mismatch Cartridge cradle cannot move Document failed to print Printer is out of paperPrinter Offline Printer Paused Printer supply upgrade problem Previously used ink cartridge installedPrinter supply upgrade Printer supply upgrade successful New printhead ink alert Using Genuine HP Cartridges has its RewardsUse Setup cartridges Do not use Setup cartridges Ink sensor warning Problem with printer preparationUse color ink only? Incompatible ink cartridges Automatic document feeder cover open Problem with ink system Index Page Page OCR Page Twain Page Page Podręcznik użytkownika