Chapter 8
customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution:
•Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure.
•Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again.
•Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a
•Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.
•Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution: Plug the phone cord into the correct port.
1.Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled
NOTE: If you use the
102 Solve a problem
