Contents
Solve wireless problems.........................................................................................................
115
Basic wireless troubleshooting.........................................................................................
116
Advanced wireless troubleshooting..................................................................................
Step 1: Make sure your computer is connected to your network................................
117
Step 2: Make sure that the printer is connected to your network...............................
Step 3: Check to see if the firewall software is blocking communication....................
118
Step 4: Make sure the printer is online and ready......................................................
119
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................
120
After resolving the problems ......................................................................................
Configure your firewall software to work with the printer........................................................
121
Solve printer management problems......................................................................................
122
Embedded web server cannot be opened........................................................................
Troubleshoot installation issues.............................................................................................
123
Hardware installation suggestions....................................................................................
HP software installation suggestions................................................................................
124
Solve network problems...................................................................................................
Understand the Printer Status Report....................................................................................
125
Understand the network configuration page...........................................................................
126
Clear jams...............................................................................................................................
128
Clear paper jams..............................................................................................................
Avoid paper jams..............................................................................................................
131
A Technical information
Warranty information..............................................................................................................
132
Hewlett-Packard limited warranty statement....................................................................
133
Ink cartridge warranty information....................................................................................
134
Printer specifications..............................................................................................................
135
Physical specifications......................................................................................................
Product features and capacities.......................................................................................
Processor and memory specifications..............................................................................
136
System requirements........................................................................................................
Network protocol specifications........................................................................................
Embedded web server specifications...............................................................................
137
Media specifications.........................................................................................................
Understand specifications for supported media.........................................................
Set minimum margins.................................................................................................
140
Print specifications............................................................................................................
141
Copy specifications...........................................................................................................
Fax specifications.............................................................................................................
Scan specifications...........................................................................................................
142
Web Services specifications.............................................................................................
HP ePrint....................................................................................................................
Printer Apps................................................................................................................
HP website specifications.................................................................................................
Environmental specifications............................................................................................
143
Electrical specifications....................................................................................................
Acoustic emission specifications......................................................................................
5