Contents

 

Solve wireless problems.........................................................................................................

115

Basic wireless troubleshooting.........................................................................................

116

Advanced wireless troubleshooting..................................................................................

116

Step 1: Make sure your computer is connected to your network................................

117

Step 2: Make sure that the printer is connected to your network...............................

117

Step 3: Check to see if the firewall software is blocking communication....................

118

Step 4: Make sure the printer is online and ready......................................................

119

Step 5: Make sure the wireless version of the printer is set as the default printer

 

driver (Windows only).................................................................................................

119

Step 6: Make sure your computer is not connected to your network over a Virtual

 

Private Network (VPN)................................................................................................

120

After resolving the problems ......................................................................................

120

Configure your firewall software to work with the printer........................................................

121

Solve printer management problems......................................................................................

122

Embedded web server cannot be opened........................................................................

122

Troubleshoot installation issues.............................................................................................

123

Hardware installation suggestions....................................................................................

123

HP software installation suggestions................................................................................

124

Solve network problems...................................................................................................

124

Understand the Printer Status Report....................................................................................

125

Understand the network configuration page...........................................................................

126

Clear jams...............................................................................................................................

128

Clear paper jams..............................................................................................................

128

Avoid paper jams..............................................................................................................

131

A Technical information

 

Warranty information..............................................................................................................

132

Hewlett-Packard limited warranty statement....................................................................

133

Ink cartridge warranty information....................................................................................

134

Printer specifications..............................................................................................................

135

Physical specifications......................................................................................................

135

Product features and capacities.......................................................................................

135

Processor and memory specifications..............................................................................

136

System requirements........................................................................................................

136

Network protocol specifications........................................................................................

136

Embedded web server specifications...............................................................................

137

Media specifications.........................................................................................................

137

Understand specifications for supported media.........................................................

137

Set minimum margins.................................................................................................

140

Print specifications............................................................................................................

141

Copy specifications...........................................................................................................

141

Fax specifications.............................................................................................................

141

Scan specifications...........................................................................................................

142

Web Services specifications.............................................................................................

142

HP ePrint....................................................................................................................

142

Printer Apps................................................................................................................

142

HP website specifications.................................................................................................

142

Environmental specifications............................................................................................

143

Electrical specifications....................................................................................................

143

Acoustic emission specifications......................................................................................

143

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