Solve problems using Web Services and HP websites | HP 6600 specs

Chapter 8

The computer cannot receive faxes (Fax to PC and Fax to Mac)

Cause: The computer selected to receive faxes is turned off.

Solution: Make sure the computer selected to receive faxes is switched on at all times.

Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off.

Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times.

Cause: Fax to PC or Fax to Mac is not activated or the computer is not configured to receive faxes.

Solution: Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes.

Solve problems using Web Services and HP websites

This section provides solutions to common problems using Web Services and HP websites.

•Solve problems using Web Services

•Solve problems using HP websites

Solve problems using Web Services

If you are having problems using Web Services, such as HP ePrint and Printer Apps, check the following:

Make sure the printer is connected to the Internet using a wireless connection. (Web Services is not available for Internet connections using 3G or 4G networks.)

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NOTE: You cannot use these web features if the printer is connected using a USB cable.

Make sure the latest product updates have been installed on the printer. For more information, see Update the printer.

Make sure Web Services is enabled on the printer. For more information, see Set up Web Services using the printer’s control panel.

Make sure the network hub, switch, or router is turned on and working correctly.

If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see Solve wireless problems.

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HP 6600 manual Solve problems using Web Services and HP websites, Computer cannot receive faxes Fax to PC and Fax to Mac

Contents

Officejet Page HP Officejet 6600 e-All-in- One series Copyright information Safety informationAccessibility Hewlett-Packard Company notices Contents Copy ScanFax Web Services Work with ink cartridges Solve a problem Technical information HP supplies and accessories Additional fax setup Network setup Printer management tools Visual AccessibilityGet started Mobility Eco Manage PowerConserve Printing Supplies Understand the printer parts Front view Printing supplies area Back view Use the printer control panel Overview of buttons and lights Control panel display icons Change printer settingsIcon Purpose To change settings for a mode Select the modeTo select a different mode Change the printer settings Scan to Computer HP Digital SolutionsSelect print media HP Digital Fax Fax to PC and Fax to Mac Recommended papers for printing and copying Tips for selecting and using media Recommended papers for photo printing Load an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the ADF Load standard-size media Load mediaTo load standard-size media To load envelopes Load envelopesLoad cards and photo paper To load cards and photo paper Load custom-size media To load custom-size media To clean the scanner glass Clean the scanner glassMaintain the printer Clean the exterior Clean the automatic document feeder Update the printer To clean the rollers or separator pad Turn off the printer Print Print documents Print documents Windows Print brochuresPrint documents Mac OS Print brochures Mac OS Print on envelopesPrint brochures Windows Quality Normal or Best Print on envelopes Windows Print on envelopes Mac OS Print photos on photo paper Windows Print photosPrint photos on photo paper Mac OS Print on special or custom-size paper Mac OS Print on special and custom-size paperQuality Best or Maximum dpi Print borderless documents Set up custom sizes Mac OSSelect Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows Print borderless documents Mac OS Scan an original ScanScan to a computer Scan using Webscan To scan using Webscan Windows Scanning documents as editable textTo scan documents as editable text Mac OS Make sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanGuidelines for scanning documents as editable text Make sure the text on the document is clear Chapter Copy documents Change copy settingsCopy To copy documents To change copy settings for a single job Send a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerTouch Start Black or Start Color Send a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients Receive a fax manually Receive a faxTo receive a fax manually On Error Only Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memory To reprint faxes in memory from the printer control panel Poll to receive a faxForward faxes to another number Touch Poll to Receive Set automatic reduction for incoming faxes Touch Fax Setup, and then select Advanced Fax SetupSet the paper size for received faxes Block unwanted fax numbers Touch Junk Fax Blocker Add numbers to the junk fax listTo add a number to the junk fax list Touch Add Numbers To print a Junk Fax Report To set up Fax to PC WindowsPrint a Junk Fax Report Fax to PC and Fax to Mac requirements Set up speed-dial entries To set up speed-dial entries Set up and change speed-dial entriesSet up and change group speed-dial entries To set up group speed-dial entries Delete speed-dial entries Change fax settingsTouch Fax Setup, and then touch Speed Dial Setup Print a list of speed-dial entries Set the answer mode Auto answer Configure the fax headerSet the number of rings before answering Touch Rings to Answer Change the answer ring pattern for distinctive ringTo set the number of rings before answering To change the answer ring pattern for distinctive ring Set the dial type Set the redial options Set the fax sound volume Fax and digital phone servicesSet the fax speed Fax over Internet Protocol Use reports Touch Fax Confirmation To enable fax confirmationPrint fax confirmation reports To include an image of the fax on the report Print and view the fax log Print fax error reportsClear the fax log Print a Caller ID Report Print the details of the last fax transactionView the Call History HP ePrint Web ServicesWhat are Web Services? Printer Apps Set up Web Services using the HP printer software Set up Web ServicesSet up Web Services using the printer’s control panel Print using HP ePrint Use Web ServicesSet up Web Services using the embedded web server Touch Enter Proxy Use Printer Apps Find the printer’s email addressTurn off HP ePrint Manage Printer Apps Remove Web Services Touch Remove Web Services Information on ink cartridges and the printhead Work with ink cartridgesRelated topics Print when one or more ink cartridges are depleted Check the estimated ink levels Replace the ink cartridges To replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers XHPERXUJUDQDLV Solve printer problems General troubleshooting tips and resourcesAfter the phone support period Alignment fails Printer shuts down unexpectedlyPrinter is making some unexpected noises Printer is not responding nothing prints Printer prints slowly Solution 1 Use a lower print quality settingSolution 2 Check the ink levels Check the cable connections Clean the printhead Solution 3 Contact HP supportBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Check the page-orientation setting Print quality troubleshootingCheck the media size Solution 2 Check the ink levels Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper type Solution 5 Check the print settings 6600 Printhead maintenance Solution 7 Contact HP support To clean the printhead from HP Utility Mac OS To clean the printhead from the control panelTo clean the printhead from Toolbox Windows Information And Support section, click Clean Printheads Solve paper-feed problems Solve copy problems No copy came out Documents are missing or faded Copies are blankSize is reduced Copy quality is poor Copy defects are apparent Paper mismatch Solve scan problemsPrinter prints half a page, then ejects the paper Scanner did nothing Part of the document did not scan or text is missing Scan takes too longText cannot be edited Check the originals Error messages appearScanned image quality is poor Reload document and then restart job Image quality is better when printed Scanned image is skewed crooked Blank pages Solve fax problemsScan defects are apparent Size is reduced Fax Hardware Test failed Solution Fax test failed Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Chapter Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 111 Printer cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough Color faxes do not print Solve problems using Web Services Solve problems using Web Services and HP websitesComputer cannot receive faxes Fax to PC and Fax to Mac Solve wireless problems Solve problems using HP websites Make sure the wireless 802.11 light is turned on Basic wireless troubleshootingAdvanced wireless troubleshooting Restart components of the wireless network Make sure your computer is connected to your network To check a wireless connectionMake sure that the printer is connected to your network Make sure the printer is on the network Check to see if you can access the EWSTo access the EWS Network Status Make sure the printer is online and ready After resolving the problems Configure your firewall software to work with the printer Embedded web server cannot be opened Solve printer management problemsCheck your network setup Check the computer Check the printer IP address Troubleshoot installation issuesHardware installation suggestions Check the hardware connections Verify installation preliminaries HP software installation suggestionsSolve network problems General network troubleshooting To reset the printers network settings Understand the Printer Status Report Understand the network configuration To print the Printer Status Report Understand the network configuration Clear paper jams Clear jamsTo clear a jam inside the printer Clear jams 129 To clear a paper jam in the automatic document feeder Avoid paper jams Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Physical specifications Printer specificationsProduct features and capacities Network protocol specifications Processor and memory specificationsSystem requirements Media specifications Embedded web server specificationsUnderstand specifications for supported media Envelopes Media size Input trayCards Photo media Other media Tray Type Weight Capacity Set minimum margins Copy specifications Print specificationsFax specifications Printer Apps HP website specifications Scan specificationsWeb Services specifications HP ePrint Electrical specifications Environmental specificationsAcoustic emission specifications Regulatory information Regulatory Model Number FCC statement FCC statement LED indicator statement Gloss of housing of peripheral devices for Germany Regulatory information 147 Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks European Union Regulatory Notice Products with wireless LAN devicesFrance Regulatory information for wireless products Exposure to radio frequency radiation Regulatory information 151 Environmental product stewardship program Environmental product stewardship program 153 Chemical Substances Battery information Power consumptionBattery disposal in Taiwan EU battery directive European Union Battery Directive Appendix a Third-party licenses LICENSE.openssl--openssl Technical information Third-party licenses 159 Appendix a Page Page Page Appendix a Technical information Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Select the correct fax setup for your home or office USA DSL PBX Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Shared voice/fax with computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Example of a parallel splitter Back view of the printer Appendix C Back of the printer Example of a parallel splitter Serial-type fax setup Test fax setup To test fax setup via the printer control panel Set up the printer for wireless communication Network setupBefore you begin Set up the printer using the Wireless Setup Wizard Set up the printer on your wireless networkSet up the printer using WiFi Protected Setup WPS Set up the printer using the embedded web server EWS To connect the printer using the Push Button MethodTo connect the printer using the PIN Method Change the connection type Overview of security settings Test the wireless connectionGuidelines for ensuring wireless network security Add hardware addresses to a wireless router MAC filtering Other wireless security guidelines Change basic network settingsGuidelines for reducing interference on a wireless network Change advanced network settings Uninstall and reinstall the HP software Reset network settings HP Utility Mac OS Printer management toolsToolbox Windows Embedded web server To open the embedded web server How do I? Fax memory full Errors WindowsCartridge Problem Unable to communicate with printer Cartridge cradle cannot move Replace the ink cartridgePaper Mismatch Paper Jam Printer Paused Printer is out of paperPrinter Offline Document failed to print Printer supply upgrade successful Previously used ink cartridge installedPrinter supply upgrade Printer supply upgrade problem Do not use Setup cartridges Using Genuine HP Cartridges has its RewardsUse Setup cartridges New printhead ink alert Incompatible ink cartridges Problem with printer preparationUse color ink only? Ink sensor warning Problem with ink system Automatic document feeder cover open Index Page Page OCR Page Twain Page Page Podręcznik użytkownika