Chapter 8
Check the ink cartridges
Make sure that all of the ink cartridges are firmly installed and aligned in their correct,
HP software installation suggestions
Check the computer system
•Make sure that your computer is running one of the supported operating systems. For more information, see System requirements.
•Make sure that the computer meets at least the minimum system requirements. For more information, see System requirements.
•If you are using a computer running Windows, make sure that the USB drivers have not been disabled in the Windows Device Manager.
•If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a complete uninstallation of the printer driver. Restart your computer, and reinstall the printer driver.
Verify installation preliminaries
•Make sure to use the installation CD that contains the correct HP software for your operating system.
•Before installing HP software, make sure that all other programs are closed.
•If the computer does not recognize the path to the
•If the computer cannot recognize the installation CD in the
NOTE: After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
•If you are unable to install the HP software, verify that:
◦All cable connections to the computer and the printer are secure.
◦The network is operational and the network hub, switch, or router is turned on.
◦All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.
124 Solve a problem
