Dell 745N manual Troubleshooting the Keyboard, Troubleshooting the Mouse

Troubleshooting the Keyboard

Problem

•System message indicates a problem with the keyboard.

•Keyboard is not functioning properly.

Action

1Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."

If the test fails, continue to the next step.

2Examine the keyboard and its cable for signs of damage. If the keyboard is not damaged, go to step 4.

If the keyboard is damaged, continue to the next step.

3Swap the faulty keyboard with a working keyboard.

If the problem is resolved, replace the faulty keyboard. See "Getting Help."

4Run the keyboard test in the system diagnostics. See "Running the System Diagnostics." If the test fails, see "Getting Help."

Troubleshooting the Mouse

Problem

•System message indicates a problem with the mouse.

•Mouse is not functioning properly.

Action

1Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."

If the test fails, continue to the next step.

2Examine the mouse and its cable for signs of damage.

If you are using a USB mouse and it is not damaged, go to step 4. If you are using a PS/2 mouse and it is not damaged, go to step 5. If the mouse is damaged, continue to the next step.

3Swap the faulty mouse with a working mouse.

If the problem is resolved, replace the faulty mouse. See "Getting Help."

Troubleshooting Your System

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