w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Table 2-3. System Messages (continued)

Message

Causes

Corrective Actions

 

 

 

Reset failed

Improperly connected drive interface

Ensure that the interface and power

 

or power cable.

cables are securely connected. See

 

 

"Troubleshooting Hard Drives" in

 

 

"Troubleshooting Your System."

 

 

 

ROM bad checksum = address

Faulty or improperly installed

Remove and reseat the expansion cards.

 

expansion card.

See "Troubleshooting Expansion Cards"

 

 

in "Troubleshooting Your System."

 

 

 

Sector not found

Faulty hard drive.

Replace the hard drive. See

Seek error

 

"Troubleshooting Hard Drives" in

 

"Troubleshooting Your System" for the

Seek operation failed

 

 

appropriate drive installed in your

 

 

 

 

system.

 

 

 

Shutdown failure

Shutdown test failure.

Ensure that all memory modules are

 

 

properly installed. See "Troubleshooting

 

 

System Memory" in "Troubleshooting

 

 

Your System." If the problem persists, see

 

 

"Troubleshooting the System Board."

 

 

 

Time-of-day clock stopped

Faulty battery; faulty system board.

See "Troubleshooting the System

 

 

Battery" in "Troubleshooting Your

 

 

System." If the problem persists, see

 

 

"Troubleshooting the System Board."

 

 

 

Time-of-day not set -

Incorrect Time or Date settings; faulty

Check the Time and Date settings See

please run SETUP program

system battery.

"Using the System Setup Program" in

 

 

your User's Guide. If the problem

 

 

persists, see "Troubleshooting the

 

 

System Battery" in "Troubleshooting

 

 

Your System."

 

 

 

Timer chip counter 2

Faulty system board.

See "Getting Help."

failed

 

 

 

 

 

Unexpected interrupt in

Faulty or improperly installed memory

Ensure that all memory modules are

protected mode

modules or faulty system board.

properly installed. See "Memory Module

 

 

Installation Guidelines" in "Installing

 

 

System Components." If the problem

 

 

persists, see "Troubleshooting System

 

 

Memory" in "Troubleshooting Your

 

 

System." If the problem persists, see

 

 

"Troubleshooting the System Board."

 

 

 

Unsupported CPU stepping

Processor is not supported by the

Check for a BIOS update. If the problem

detected

system.

persists, install a supported processor.

 

 

See "Control Panel."

22

Indicators, Messages, and Codes

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Dell 745N manual Faulty hard drive Replace the hard drive. See