W . d e l l . c o m s u p p o r t . d e l l . c o m
Installation and Troubleshooting Guide
Abbreviations and Acronyms
Contents
Troubleshooting System Cooling Problems
Safety First-For You and Your System
Troubleshooting the Video Subsystem
Troubleshooting a Serial I/O Device
Installing System Components
Dell Enterprise Training and Certification
Memory Module Installation Guidelines
106
Returning Items for Warranty Repair or Credit
Integrated Network Adapter Connector 115
105
Contents
Other Documents You May Need
Introduction
Introduction
Obtaining Technical Assistance
Front-Panel Indicators and Features
Indicators, Messages, and Codes
Indicators, Messages, and Codes
Hard-drive 2 status indicator
Front-Panel Features Hard-drive 0 status indicator
Front-Panel Indicator Codes LED Indicator Description
Back-Panel Indicators and Features
Blue/amber status indicator Indicators, Messages, and Codes
Back-Panel Features Serial connector
Page
System Messages Causes Corrective Actions
Back-Panel LED Codes LED Indicator LED States Description
System Messages
System
Troubleshooting Your System
Figure A-2 for jumper location
Guide
See Getting Help
Your System. If the problem persists, see
Check the Integrated Devices
Integrated Drive Controller is enabled
Faulty hard drive Replace the hard drive. See
Server Module Beep Codes Cause Corrective Action
System Beep Codes
Server Module Beep Codes Cause Corrective Action
Server Module Beep Codes Cause Corrective Action
Alert Messages
Diagnostics Messages
Before You Begin
Finding Software Solutions
Troubleshooting Errors and Conflicts
Finding Software Solutions
IRQ Assignment Conflicts
Input Errors
IRQ Assignment Defaults IRQ Line
Application Conflicts
IRQ11
Finding Software Solutions
Running the System Diagnostics
Running the System Diagnostics
Using Server Administrator Diagnostics
System Diagnostics Features
Running the System Diagnostics
When to Use the System Diagnostics
Selecting Diagnostics Options
System Diagnostics Testing Options
Using the Custom Test Options
Selecting Devices for Testing
Viewing Information and Results
External Connections
Troubleshooting Your System
Safety First-For You and Your System
Checking Basic Power Problems
Checking the Equipment
Troubleshooting the Video Subsystem
Troubleshooting the Mouse
Troubleshooting the Keyboard
Troubleshooting a Serial I/O Device
Troubleshooting Basic I/O Functions
Troubleshooting a USB Device
Troubleshooting a Network Adapter
Inside the System
Responding to a Systems Management Software Alert Message
Removing and Replacing the Bezel
Opening the System
Installing and Removing the Bezel Release latch
Closing the System
Troubleshooting a Damaged System
Troubleshooting a Wet System
Troubleshooting the System Battery
Troubleshooting System Cooling Problems
Troubleshooting the Power Supply
Troubleshooting a Fan
Troubleshooting Hard Drives
Troubleshooting Expansion Cards
Troubleshooting System Memory
Troubleshooting the Processor
Troubleshooting the System Board
Troubleshooting Your System
Installing System Components
Installing System Components
System Board Components
Processor and heat sink
Drac connector System battery
Cooling Shroud
Removing the Cooling Shroud
Cooling shroud Release latch
System Battery
Installing the Cooling Shroud
Replacing the System Battery
Replacing the Battery Release tab Battery socket
Fan Assembly
Removing the Fan Assembly
Installing the Power Distribution Board
Power Distribution Board
Installing the Fan Assembly
Removing the Power Distribution Board
Removing the Power Supply
Power Supply
P1 connector P2 connector Power supply Captive screw
Installing the Power Supply
Connector
Expansion Cards
Installing an Expansion Card
Expansion card
PCI slot
Installing and Removing a Remote Access Controller
Removing an Expansion Card
Riser Board
Removing the Riser Board
Daughter Card
Installing the Riser Board
Removing a Daughter Card
Daughter card connector LED cable Hard-drive cables
Installing a Daughter Card
Memory
Memory Module Installation Guidelines
Sample Memory Module Configurations Total
System Memory
Installing Memory Modules
Socket Alignment key
Control Panel
Removing Memory Modules
Removing the Control Panel
Installing System Components
13. Control Panel Removal
Installing the Control Panel
Replacing the Processor
Sata Cable Kits
Processor
Removing the Sata Cable Kits
Installing System Components
Securing clips Heat sink Heat-sink posts Processor
14. Installing and Removing the Securing Clip Latch
Socket-release lever Pin-1 corner of socket ZIF socket
15. Installing and Removing the Processor in the Socket
System Board
Removing the System Board Assembly
Installing System Components
16. Removing the System Board and System Board Tray
Installing the System Board Assembly
Installing System Components
Installing System Components
Removing a Hard Drive
Installing Drives
Configuring the Boot Drive
Installing Drives
Removing the Hard-Drive Carrier Release lever
Installing a Hard Drive
Software RAID
Connecting Hard Drives for RAID
Hardware RAID Internal Drives
Getting Help
Online Services
Getting Help
Technical Assistance
Automated Order-Status Service
AutoTech Service
Technical Support Service
11 4515
Before You Call
Contacting Dell
Toll-free
02 481 92
300-65-55-33
0820 240 530
0660
866 440
0800 90
51 481
604 633
980-9-15-3978
818
02 2186 27
09 253 313
7023
3287
01-899-753-0777
04 99 75 40
0825 387
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0825 004
2108129812
080044149518
08844140083
2108129800
0870 906
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81-44-556-3894
81-44-556-4162
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Toll-free0120-198-433
Toll-free 0800
512
Or 512
3420808075
020 674 42
001-800-882-1519
020 674 45
020 674 47
0800-50-669
671
23162298
001-800-507-0962
902 100
Toll-free 800 6011
011 709
011 706
0844 811
08 590 05
08 587 70
20 140 14
01344 860
01344 373
8001-3605
Toll-free 1-877-Dellnet
Getting Help
Jumpers
Jumpers, Switches, and Connectors
Jumpers, Switches, and Connectors
Jumpers-A General Explanation
Passwd
System Board Jumpers
CN3 Fan
System Board Connectors
Table A-2. System Board Connectors
Connector Description
Table A-2. System Board Connectors Description
Riser Board Connectors
Disabling a Forgotten Password
Jumpers, Switches, and Connectors
Connectors
Connectors
Connectors
Table B-1. I/O Connector Icons Icon Connector
Serial Connector Autoconfiguration
Serial Connector
PS/2-Compatible Keyboard and Mouse Connectors
Video Connector
Integrated Network Adapter Connector
USB Connector
Network Cable Requirements
Abbreviations and Acronyms 117
Abbreviations and Acronyms
118 Abbreviations and Acronyms
LVD
Abbreviations and Acronyms 119
NIS ROM
120 Abbreviations and Acronyms
Index 121
Index
122 Index
See diagnostics
Index 123
124 Index
Installing and Removing the Securing Clip
Network Adapter Indicators Front-Panel USB Connector
Installing and Removing the Bezel
Installing and Removing the Riser Board
Figure A-1
Table B-1
Table B-2 Serial Connector Pin Assignments 112 Table B-3