50 Troubleshooting Your System
www.dell.com | support.dell.com
8
Enter the System Setup program and check the system memory setting. See "Using the
System Setup Program" in your
User's Guide
.
If the amount of memory installed does not match the system memory setting, then perform
the following steps:
a
Turn off the system and attached peripherals, and disconnect the system from its
electrical outlet.
b
Open the system. See "Opening the System."
NOTE: Several configurations for memory modules exist; see "Memory Module Installation
Guidelines" in "Installing System Options."
c
Swap the memory module in socket DIMM1_A with another of the same capacity. See
"Installing Memory Modules" in "Installing System Options."
d
Close the system. See "Closing the System."
9
Reconnect the system to its electrical outlet, and turn on the system and attached
peripherals.
10
As the system boots, observe the monitor screen and the indicators on the keyboard.
11
Repeat step 8 through step 10 for each memory module installed.
If the problem persists, see "Getting Help."
12
Run the system memory test in the system diagnostics. See "Running the System
Diagnostics."
If the test fails, see "Getting Help."
Troubleshooting the Processor
Problem
• Error message indicates a processor problem.
• A heat sink is not installed for the processor.
Action
CAUTION: See your System Information Guide for complete information about safety precautions,
working inside the computer, and protecting against electrostatic discharge.
1
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in
"Running the System Diagnostics."
2
Open the system. See "Opening the System."
3
Ensure that the processor and heat sink are properly installed. See "Replacing the Processor"
in "Installing System Options."
4
Close the system. See "Closing the System."
D3835bk0.book Page 50 Monday, August 24, 2009 4:34 PM