Solve fax problems, Fax troubleshooting checklist | HP M276 manual

Solve fax problems

Fax troubleshooting checklist

●Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved.

●For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product.

1.Verify that the telephone cord is plugged into the correct port on the back of the product.

2.Check the phone line by using the fax test:

a.On the control panel, open the Setup Menu menu, and then open the Service menu.

b.Select the Fax Service option.

c.Select the Run Fax Test option. The product prints a fax test report. The report contains the following possible results:

●Pass: The report contains all of the current fax settings for review.

●Fail: The cord is in the wrong port. The report contains suggestions for how to resolve the issue.

●Fail: The phone line is not active. The report contains suggestions for how to resolve the issue.

3.Verify that the product firmware is current:

a.Print a configuration page from the control panel Reports menu to obtain the current firmware date code.

b.Go to www.hp.com.

1.Click the Support & Drivers link.

2.Click the Download drivers and software (and firmware) link option.

3.In the For product box, type the product model number, and then click the Go button.

104 Chapter 6 Fax

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HP M276nw CF145ARBGJ, CF145A#BGJ 200 CF145A#BGJ manual Solve fax problems, Fax troubleshooting checklist

Contents

Laserjet PRO 200 Color MFP Page HP LaserJet Pro 200 color MFP M276 Series Copyright and License Trademark Credits Table of contents Copy Scan Fax DSL PBX Isdn Vii Manage and maintain 129 Solve problems 147 Enww Enww 196 Supplies and accessories 211 Index 213 Xiv Product introduction Product views Product front view Product back view Serial number and model number location Control panel layout Control-panel Home screen Enww Print product reports Menu item Description Printer sharing disclaimer Enww Paper tray Size Dimensions Supported paper sizes Supported paper sizes Paper type Dimensions1 Weight Capacity2 Paper orientation Supported paper types Load the paper input tray Enww Print Supported printer drivers Windows HP PCL 6 driver descriptionHP UPD PS driver description HP UPD PCL 5 driver description Change print-job settings Windows Priority for changing print-job settingsChange the default settings for all print jobs Change the product configuration settings Change print-job settings Mac OS Click the Options & Supplies button Click the Driver tab Configure the installed options Print Print tasks for Windows Use a printing shortcut Windows Create a printing shortcut Windows Select an existing shortcut as a base Enww Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select the page orientation Windows Enww Select the paper type Windows Print the first or last page on different paper Windows Print Scale a document to fit page size Windows Create a booklet Windows Click the Print on both sides manually check box Use a printing preset Mac OS Create a printing preset Mac OSPrint tasks for Mac OS Print on both sides Mac OS Print multiple pages on one sheet of paper Mac OS Select the page orientation Mac OSSelect the paper type Mac OS Print a cover page Mac OS Scale a document to fit page size Mac OSCreate a booklet Mac OS Cancel a print job Windows Additional print tasks WindowsSelect the paper size Windows Select a custom paper size Windows Print watermarks Windows Cancel a print job Mac OS Additional print tasks Mac OSSelect the paper size Mac OS Select a custom paper size Mac OS Create archival-quality prints Color printing Use the HP EasyColor option Change color options Windows Change the color theme for a print job Windows Change the color options Mac OS Open the Color/Quality Options menu Setting description Setting options Edge Control Manual color optionsMatch colors Halftone Print colored text as black Windows Touch the Enable Web Services button Use HP ePrint Use AirPrint Walk-up USB printing Print Documents View and Print Photos Scan to USB Drive Copy Make a single copy Make multiple copies Copy a multiple-page original Collate a copy job Copy on both sides duplex Copy on both sides duplex Reduce or enlarge a copy Make color or black and white copies Copy identification cards Optimize copy quality Adjust the lightness or darkness for copies Adjust the copy image Copy in draft mode Set the paper size and type for copying on special paper Set new default copy settings Restore copy default settings Copy Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Scan to a USB flash drive Scan to a network folder Touch the Scan to Network Folder item Scan to email Scan by using other software Scan by using optical character recognition OCR softwareScan from a TWAIN-compliant program Scan from a WIA-compliant program Fax Set up fax with a telephone answering machine Set up fax with an extension phoneSetup for stand-alone fax Connect fax to a telephone line Configure the fax time, date, and header Use the HP Fax Setup WizardUse special characters in fax headers Use the control panel Use the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Delete phone book entries Create and edit speed-dial entries Delete speed-dial entriesCreate and edit group-dial entries Delete group-dial entries Configure send fax settings Set special dialing symbols and optionsSpecial symbol Button Description Set the dial tone detection Set autoredial and the time between redials Tone dial or pulse dialSet the redial-on-busy option Set the redial-on-no-answer option Set light/dark and resolution Set the default light/dark contrast settingSet resolution settings Set the redial-on-communication-error option Cover page templates Set billing codes Enww Configure receive fax settings Set the answer modeSet fax forwarding Block or unblock fax numbers Set the number of rings-to-answerType of telephone line Type of telephone line Recommended rings-to-answer setting Set distinctive ring Set fax reprint settings Set the fax sounds volumeSet the alarm volume, phone-line volume, and ring volume Use autoreduction for incoming faxes Set the private receive feature Set fax pollingSet stamp-received faxes Enww Cancel a fax Use faxSupported fax programs Delete faxes from memory Use fax on a DSL, PBX, or Isdn system DSL Use fax on a VoIP service Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a fax from the softwareSend a fax from the software Click Send Now Send a fax with confirmation Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationally Print a fax Receive faxes when fax tones are audible on the phone line Print a stored fax when the private receive feature is onReprint a fax Receive faxes to a computer Touch the Print Private Faxes button Solve fax problems Fax troubleshooting checklist Solve fax problems Fax trace report Fax error report printing Set the fax error reportPrint all fax reports Print individual fax reports Set the fax-error-correction mode Fax error messagesChange the fax speed Canceled fax Canceled sendDocument feeder door is open Fax is busy Fax receive error Redial pending Canceling the fax receive Canceling the fax sendFax storage is full No fax answer Solve problems sending faxes No fax detected An error message displays on the control panel Communication error. message appearsNo dial tone Fax is busy. message appears No fax answer. message appears Scanner error Document feeder paper jamFax storage is full. message appears Faxes can be received, but not sent Open the Fax Activity Log menu Unable to use fax functions from the control panel Unable to use speed dialsUnable to use group dials Solve problems receiving faxes Fax does not respond Fax has a dedicated phone lineAn answering machine is connected to the product Answer Mode setting is set to the Manual setting Telephone handset is connected to the productVoice mail is available on the fax line Product is connected to a DSL phone service Product uses a fax over IP or VoIP phone serviceNo fax detected. message appears Select the Print Log Now option Sender receives a busy signal Private Receive feature is onFax is received but does not print Handset is connected to the product Solve general fax problems No dial toneCannot send or receive a fax on a PBX line Faxes are sending slowly Fax quality is poor Open the Default Paper Size menu Fax cuts off or prints on two pages Enww Manage and maintain Use HP Web Services applications Configure IP network settings View or change network settingsRename the product on a network Link speed and duplex settings Setting Description HP Device Toolbox Windows Tab or section Description Status tab HP Web Services tab Print tabNetworking tab HP Utility features HP Utility Mac OSOpen the HP Utility HP Web Jetadmin Product security featuresSet or change the product password Economy settings Set the sleep delaySet the Auto Power Down delay Print with EconoMode System Setup Energy Settings Auto Power Down Wake Events Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settings Store and recycle supplies Recycle suppliesToner cartridge storage Replacement instructions Replace the toner cartridges Enww Enww Enww Update the firmware Manually update the firmwareSet the product to automatically update the firmware Enww Solve problems Problem-solving checklist Check that the product power is onCheck the control panel for error messages Test print functionality Test copy functionality Test the fax sending functionalityTest the fax receiving functionality Try sending a print job from a computer Restore the factory-set defaults Control panel help system 10.X00Y Supply Error Error, Turn off then onInterpret control panel messages Control panel message types Fuser Error XX Error Error Fan Error, Turn off then onError Turn off then on Black Cartridge Low Black in wrong positionBlack Very Low Cleaning Cyan Cartridge LowCyan in wrong position Cyan Very Low Device error, press OK Genuine HP supply installedDoor open Incompatible color Install color cartridge Invalid driver Press OKJam in Tray 1, Clear jam and then press OK Load tray 1 Press OK for available media Load Tray 1, Plain Size / Cleaning mode, OK to start Magenta Cartridge LowMagenta in wrong position Magenta Very Low Print failure, press OK. If error repeats, turn off then on Manual Duplex Load Tray 1, Press OKMemory is low. Press OK Misprint, Press OK Rear door open Remove shipping lock from color cartridgeRemove shipping locks from cartridges Replace color Used color installed, to accept press OK Unexpected size in tray 1 Load size Press OKUnsupported color Press OK to continue Used color in use Used supplies in use Yellow Cartridge LowYellow in wrong position Yellow Very Low Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Clear jams Jam locations Clear jams from the document feeder Clear jams in the paper input tray Enww Clear jams from the output bin Clear jams from the rear door Enww Check the paper type setting Windows Check the paper type setting Mac OSImprove print quality Check toner cartridge status Calibrate the product to align the colorsPrint the supplies status Check the supplies status Print a cleaning Perform additional print quality troubleshootingPrint the print quality Interpret the print quality Inspect the toner cartridge for damage Check print job settings Use paper that meets HP specificationsCheck the EconoMode setting Check the paper and printing environment Adjust color settings in the printer driver Change the color theme for a print jobChange the color options Use the printer driver that best meets your printing needs HP PCL 6 driverHP UPD PS driver HP UPD PCL Solve copy quality problems Check the scanner glass for dirt and smudges Check the paper settings Check the image adjustment settings Optimize for text or pictures Edge-to-edge copying Enww Solve scan quality problems Check the resolution settings Check the color settingsSetting Recommended use Check the image adjustment settings Optimize for text or pictures Enww Solve fax quality problems Check the send-fax resolution setting Check the Error Correction setting Send to a different fax machine Check the Fit-to-Page setting Check the senders fax machine Perform a fax diagnostic test System Setup Self Diagnostics Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve direct connection problems Solve wired network problems Computer is using the incorrect IP address for the productPoor physical connection Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Cannot connect more computers to the wireless product Wireless product loses communication when connected to aNetwork does not appear in the wireless networks list Wireless network is not functioning Perform a wireless network diagnostic test Reduce interference on a wireless network Solve product software problems with Windows An error message displayed during the software installationProduct is in Ready mode, but nothing prints Windows Click Devices and Printers Solve product software problems with Mac OS Printer driver is not listed in the Print & Fax list Software troubleshooting Hardware troubleshootingPrint job was not sent to the product that you wanted Remove software Windows Remove software Mac OSWindows XP Windows Vista and Windows Enww Supplies and accessories Order parts, accessories, and supplies HP policy on non-HP suppliesHP anticounterfeit Web site Part number Cartridge number Description Accessories Index DSL Jams Part numbers Toner cartridges 212 Pauses, inserting TCP/IP Enww Page Hewlett-Packard Development Company, L.P