Solve copy quality problems | HP CF145A#BGJ 200 CF145A#BGJ, M276

Solve copy quality problems

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing.

1.Use the power switch to turn off the product, and then unplug the power cord from the

electrical socket.

2.Open the scanner lid.

3.Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has

been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

4.Dry the glass and white plastic with a chamois or a cellulose sponge to prevent spotting.

5.Plug in the product, and then use the power switch to turn on the product.

178 Chapter 8 Solve problems

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HP CF145A#BGJ 200 CF145A#BGJ, M276 manual Solve copy quality problems, Check the scanner glass for dirt and smudges

Contents

Laserjet PRO 200 Color MFP Page HP LaserJet Pro 200 color MFP M276 Series Copyright and License Trademark Credits Table of contents Copy Scan Fax DSL PBX Isdn Vii Manage and maintain 129 Solve problems 147 Enww Enww 196 Supplies and accessories 211 Index 213 Xiv Product introduction Product views Product front view Product back view Serial number and model number location Control panel layout Control-panel Home screen Enww Print product reports Menu item Description Printer sharing disclaimer Enww Paper tray Size Dimensions Supported paper sizes Supported paper sizes Paper type Dimensions1 Weight Capacity2 Paper orientation Supported paper types Load the paper input tray Enww Print HP UPD PS driver description Supported printer drivers WindowsHP PCL 6 driver description HP UPD PCL 5 driver description Change the default settings for all print jobs Change print-job settings WindowsPriority for changing print-job settings Change the product configuration settings Change print-job settings Mac OS Click the Options & Supplies button Click the Driver tab Configure the installed options Print Print tasks for Windows Use a printing shortcut Windows Create a printing shortcut Windows Select an existing shortcut as a base Enww Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select the page orientation Windows Enww Select the paper type Windows Print the first or last page on different paper Windows Print Scale a document to fit page size Windows Create a booklet Windows Click the Print on both sides manually check box Print tasks for Mac OS Use a printing preset Mac OSCreate a printing preset Mac OS Print on both sides Mac OS Select the paper type Mac OS Print multiple pages on one sheet of paper Mac OSSelect the page orientation Mac OS Create a booklet Mac OS Print a cover page Mac OSScale a document to fit page size Mac OS Select the paper size Windows Cancel a print job WindowsAdditional print tasks Windows Select a custom paper size Windows Print watermarks Windows Select the paper size Mac OS Cancel a print job Mac OSAdditional print tasks Mac OS Select a custom paper size Mac OS Create archival-quality prints Color printing Use the HP EasyColor option Change color options Windows Change the color theme for a print job Windows Change the color options Mac OS Open the Color/Quality Options menu Match colors Setting description Setting options Edge ControlManual color options Halftone Print colored text as black Windows Touch the Enable Web Services button Use HP ePrint Use AirPrint Walk-up USB printing Print Documents View and Print Photos Scan to USB Drive Copy Make a single copy Make multiple copies Copy a multiple-page original Collate a copy job Copy on both sides duplex Copy on both sides duplex Reduce or enlarge a copy Make color or black and white copies Copy identification cards Optimize copy quality Adjust the lightness or darkness for copies Adjust the copy image Copy in draft mode Set the paper size and type for copying on special paper Set new default copy settings Restore copy default settings Copy Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Scan to a USB flash drive Scan to a network folder Touch the Scan to Network Folder item Scan to email Scan from a TWAIN-compliant program Scan by using other softwareScan by using optical character recognition OCR software Scan from a WIA-compliant program Fax Setup for stand-alone fax Set up fax with a telephone answering machineSet up fax with an extension phone Connect fax to a telephone line Use special characters in fax headers Configure the fax time, date, and headerUse the HP Fax Setup Wizard Use the control panel Use phone-book data from other programs Use the phone bookUse the control panel to create and edit the fax phone book Delete phone book entries Create and edit group-dial entries Create and edit speed-dial entriesDelete speed-dial entries Delete group-dial entries Special symbol Button Description Configure send fax settingsSet special dialing symbols and options Set the dial tone detection Set the redial-on-busy option Set autoredial and the time between redialsTone dial or pulse dial Set the redial-on-no-answer option Set resolution settings Set light/dark and resolutionSet the default light/dark contrast setting Set the redial-on-communication-error option Cover page templates Set billing codes Enww Set fax forwarding Configure receive fax settingsSet the answer mode Type of telephone line Block or unblock fax numbersSet the number of rings-to-answer Type of telephone line Recommended rings-to-answer setting Set distinctive ring Set the alarm volume, phone-line volume, and ring volume Set fax reprint settingsSet the fax sounds volume Use autoreduction for incoming faxes Set stamp-received faxes Set the private receive featureSet fax polling Enww Supported fax programs Cancel a faxUse fax Delete faxes from memory Use fax on a DSL, PBX, or Isdn system DSL Use fax on a VoIP service Fax from the flatbed scanner Fax from the document feeder Send a fax from the software Use speed dials and group-dial entriesSend a fax from the software Click Send Now Send a fax with confirmation Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationally Print a fax Reprint a fax Receive faxes when fax tones are audible on the phone linePrint a stored fax when the private receive feature is on Receive faxes to a computer Touch the Print Private Faxes button Solve fax problems Fax troubleshooting checklist Solve fax problems Fax trace report Print all fax reports Fax error report printingSet the fax error report Print individual fax reports Change the fax speed Set the fax-error-correction modeFax error messages Document feeder door is open Canceled faxCanceled send Fax is busy Fax receive error Redial pending Fax storage is full Canceling the fax receiveCanceling the fax send No fax answer Solve problems sending faxes No fax detected No dial tone An error message displays on the control panelCommunication error. message appears Fax is busy. message appears No fax answer. message appears Fax storage is full. message appears Scanner errorDocument feeder paper jam Faxes can be received, but not sent Open the Fax Activity Log menu Unable to use group dials Unable to use fax functions from the control panelUnable to use speed dials Solve problems receiving faxes An answering machine is connected to the product Fax does not respondFax has a dedicated phone line Voice mail is available on the fax line Answer Mode setting is set to the Manual settingTelephone handset is connected to the product No fax detected. message appears Product is connected to a DSL phone serviceProduct uses a fax over IP or VoIP phone service Select the Print Log Now option Fax is received but does not print Sender receives a busy signalPrivate Receive feature is on Handset is connected to the product Cannot send or receive a fax on a PBX line Solve general fax problemsNo dial tone Faxes are sending slowly Fax quality is poor Open the Default Paper Size menu Fax cuts off or prints on two pages Enww Manage and maintain Use HP Web Services applications Rename the product on a network Configure IP network settingsView or change network settings Link speed and duplex settings Setting Description HP Device Toolbox Windows Tab or section Description Status tab Networking tab HP Web Services tabPrint tab Open the HP Utility HP Utility featuresHP Utility Mac OS Set or change the product password HP Web JetadminProduct security features Set the Auto Power Down delay Economy settingsSet the sleep delay Print with EconoMode System Setup Energy Settings Auto Power Down Wake Events Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settings Toner cartridge storage Store and recycle suppliesRecycle supplies Replacement instructions Replace the toner cartridges Enww Enww Enww Set the product to automatically update the firmware Update the firmwareManually update the firmware Enww Solve problems Check the control panel for error messages Problem-solving checklistCheck that the product power is on Test print functionality Test the fax receiving functionality Test copy functionalityTest the fax sending functionality Try sending a print job from a computer Restore the factory-set defaults Control panel help system Interpret control panel messages 10.X00Y Supply ErrorError, Turn off then on Control panel message types Fuser Error XX Error Error Turn off then on ErrorFan Error, Turn off then on Black Very Low Black Cartridge LowBlack in wrong position Cyan in wrong position CleaningCyan Cartridge Low Cyan Very Low Door open Device error, press OKGenuine HP supply installed Incompatible color Jam in Tray 1, Clear jam and then press OK Install color cartridgeInvalid driver Press OK Load tray 1 Press OK for available media Magenta in wrong position Load Tray 1, Plain Size / Cleaning mode, OK to startMagenta Cartridge Low Magenta Very Low Memory is low. Press OK Print failure, press OK. If error repeats, turn off then onManual Duplex Load Tray 1, Press OK Misprint, Press OK Remove shipping locks from cartridges Rear door openRemove shipping lock from color cartridge Replace color Unsupported color Press OK to continue Used color installed, to accept press OKUnexpected size in tray 1 Load size Press OK Used color in use Yellow in wrong position Used supplies in useYellow Cartridge Low Yellow Very Low Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Clear jams Jam locations Clear jams from the document feeder Clear jams in the paper input tray Enww Clear jams from the output bin Clear jams from the rear door Enww Improve print quality Check the paper type setting WindowsCheck the paper type setting Mac OS Print the supplies status Check toner cartridge statusCalibrate the product to align the colors Check the supplies status Print the print quality Print a cleaningPerform additional print quality troubleshooting Interpret the print quality Inspect the toner cartridge for damage Check the EconoMode setting Check print job settingsUse paper that meets HP specifications Check the paper and printing environment Change the color options Adjust color settings in the printer driverChange the color theme for a print job HP UPD PS driver Use the printer driver that best meets your printing needsHP PCL 6 driver HP UPD PCL Solve copy quality problems Check the scanner glass for dirt and smudges Check the paper settings Check the image adjustment settings Optimize for text or pictures Edge-to-edge copying Enww Solve scan quality problems Setting Recommended use Check the resolution settingsCheck the color settings Check the image adjustment settings Optimize for text or pictures Enww Solve fax quality problems Check the send-fax resolution setting Check the Error Correction setting Send to a different fax machine Check the Fit-to-Page setting Check the senders fax machine Perform a fax diagnostic test System Setup Self Diagnostics Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve direct connection problems Poor physical connection Solve wired network problemsComputer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Network does not appear in the wireless networks list Cannot connect more computers to the wireless productWireless product loses communication when connected to a Wireless network is not functioning Perform a wireless network diagnostic test Reduce interference on a wireless network Product is in Ready mode, but nothing prints Solve product software problems with WindowsAn error message displayed during the software installation Windows Click Devices and Printers Solve product software problems with Mac OS Printer driver is not listed in the Print & Fax list Print job was not sent to the product that you wanted Software troubleshootingHardware troubleshooting Windows XP Remove software WindowsRemove software Mac OS Windows Vista and Windows Enww Supplies and accessories HP anticounterfeit Web site Order parts, accessories, and suppliesHP policy on non-HP supplies Part number Cartridge number Description Accessories Index DSL Jams Part numbers Toner cartridges 212 Pauses, inserting TCP/IP Enww Page Hewlett-Packard Development Company, L.P