Solve problems | HP 200 M276nw Laser CF145ABGJ, M276nw CF145ARBGJ

8 Solve problems

●Problem-solving checklist

●Restore the factory-set defaults

●Control panel help system

●Interpret control panel messages

●Paper feeds incorrectly or becomes jammed

●Clear jams

●Improve print quality

●Solve copy quality problems

●Solve scan quality problems

●Solve fax quality problems

●The product does not print or it prints slowly

●Solve walk-up USB printing problems

●Solve direct connection problems

●Solve wired network problems

●Solve wireless network problems

●Solve product software problems with Windows

●Solve product software problems with Mac OS X

●Remove software (Windows)

●Remove software (Mac OS X)

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HP 200 M276nw Laser CF145ABGJ, M276nw CF145ARBGJ, CF145A#BGJ 200 CF145A#BGJ manual Solve problems

Contents

Laserjet PRO 200 Color MFP Page HP LaserJet Pro 200 color MFP M276 Series Trademark Credits Copyright and License Table of contents Copy Fax Scan DSL PBX Isdn Vii Manage and maintain 129 Solve problems 147 Enww Enww 196 Index 213 Supplies and accessories 211 Xiv Product introduction Product front view Product views Serial number and model number location Product back view Control-panel Home screen Control panel layout Enww Menu item Description Print product reports Printer sharing disclaimer Enww Paper tray Supported paper sizes Size Dimensions Supported paper sizes Supported paper types Paper type Dimensions1 Weight Capacity2 Paper orientation Load the paper input tray Enww Print HP UPD PCL 5 driver description Supported printer drivers WindowsHP PCL 6 driver description HP UPD PS driver description Priority for changing print-job settings Change print-job settings WindowsChange the default settings for all print jobs Change the product configuration settings Click the Options & Supplies button Change print-job settings Mac OS Click the Driver tab Configure the installed options Print Use a printing shortcut Windows Print tasks for Windows Create a printing shortcut Windows Select an existing shortcut as a base Enww Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select the page orientation Windows Enww Select the paper type Windows Print the first or last page on different paper Windows Print Scale a document to fit page size Windows Create a booklet Windows Click the Print on both sides manually check box Print on both sides Mac OS Use a printing preset Mac OSCreate a printing preset Mac OS Print tasks for Mac OS Select the page orientation Mac OS Print multiple pages on one sheet of paper Mac OSSelect the paper type Mac OS Scale a document to fit page size Mac OS Print a cover page Mac OSCreate a booklet Mac OS Select a custom paper size Windows Cancel a print job WindowsAdditional print tasks Windows Select the paper size Windows Print watermarks Windows Select a custom paper size Mac OS Cancel a print job Mac OSAdditional print tasks Mac OS Select the paper size Mac OS Create archival-quality prints Use the HP EasyColor option Color printing Change the color theme for a print job Windows Change color options Windows Open the Color/Quality Options menu Change the color options Mac OS Halftone Setting description Setting options Edge ControlManual color options Match colors Print colored text as black Windows Use HP ePrint Touch the Enable Web Services button Use AirPrint Print Documents View and Print Photos Scan to USB Drive Walk-up USB printing Copy Make a single copy Make multiple copies Copy a multiple-page original Collate a copy job Copy on both sides duplex Copy on both sides duplex Reduce or enlarge a copy Make color or black and white copies Copy identification cards Optimize copy quality Adjust the lightness or darkness for copies Adjust the copy image Copy in draft mode Set the paper size and type for copying on special paper Set new default copy settings Restore copy default settings Copy Scan Scan by using the HP Scan software Mac OS Scan by using the HP Scan software Windows Scan to a USB flash drive Touch the Scan to Network Folder item Scan to a network folder Scan to email Scan from a WIA-compliant program Scan by using other softwareScan by using optical character recognition OCR software Scan from a TWAIN-compliant program Fax Connect fax to a telephone line Set up fax with a telephone answering machineSet up fax with an extension phone Setup for stand-alone fax Use the control panel Configure the fax time, date, and headerUse the HP Fax Setup Wizard Use special characters in fax headers Use the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Delete phone book entries Delete speed-dial entries Create and edit speed-dial entriesCreate and edit group-dial entries Delete group-dial entries Set the dial tone detection Configure send fax settingsSet special dialing symbols and options Special symbol Button Description Set the redial-on-no-answer option Set autoredial and the time between redialsTone dial or pulse dial Set the redial-on-busy option Set the redial-on-communication-error option Set light/dark and resolutionSet the default light/dark contrast setting Set resolution settings Set billing codes Cover page templates Enww Set the answer mode Configure receive fax settingsSet fax forwarding Set the number of rings-to-answer Block or unblock fax numbersType of telephone line Set distinctive ring Type of telephone line Recommended rings-to-answer setting Use autoreduction for incoming faxes Set fax reprint settingsSet the fax sounds volume Set the alarm volume, phone-line volume, and ring volume Set fax polling Set the private receive featureSet stamp-received faxes Enww Delete faxes from memory Cancel a faxUse fax Supported fax programs DSL Use fax on a DSL, PBX, or Isdn system Fax from the flatbed scanner Use fax on a VoIP service Fax from the document feeder Send a fax from the software Use speed dials and group-dial entriesSend a fax from the software Click Send Now Schedule a fax to be sent later Send a fax with confirmation Send faxes internationally Use access codes, credit cards, or calling cards Print a fax Receive faxes to a computer Receive faxes when fax tones are audible on the phone linePrint a stored fax when the private receive feature is on Reprint a fax Touch the Print Private Faxes button Fax troubleshooting checklist Solve fax problems Solve fax problems Fax trace report Print individual fax reports Fax error report printingSet the fax error report Print all fax reports Fax error messages Set the fax-error-correction modeChange the fax speed Fax is busy Canceled faxCanceled send Document feeder door is open Redial pending Fax receive error Canceling the fax send Canceling the fax receiveFax storage is full No fax answer No fax detected Solve problems sending faxes Communication error. message appears An error message displays on the control panelNo dial tone No fax answer. message appears Fax is busy. message appears Document feeder paper jam Scanner errorFax storage is full. message appears Open the Fax Activity Log menu Faxes can be received, but not sent Unable to use speed dials Unable to use fax functions from the control panelUnable to use group dials Solve problems receiving faxes Fax has a dedicated phone line Fax does not respondAn answering machine is connected to the product Telephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone serviceNo fax detected. message appears Select the Print Log Now option Handset is connected to the product Sender receives a busy signalPrivate Receive feature is on Fax is received but does not print Faxes are sending slowly Solve general fax problemsNo dial tone Cannot send or receive a fax on a PBX line Fax quality is poor Fax cuts off or prints on two pages Open the Default Paper Size menu Enww Manage and maintain Use HP Web Services applications View or change network settings Configure IP network settingsRename the product on a network Setting Description Link speed and duplex settings Tab or section Description Status tab HP Device Toolbox Windows Print tab HP Web Services tabNetworking tab HP Utility Mac OS HP Utility featuresOpen the HP Utility Product security features HP Web JetadminSet or change the product password Print with EconoMode Economy settingsSet the sleep delay Set the Auto Power Down delay System Setup Energy Settings Auto Power Down Wake Events Enable or disable the At Very Low settings Print when a toner cartridge is at estimated end of life Recycle supplies Store and recycle suppliesToner cartridge storage Replace the toner cartridges Replacement instructions Enww Enww Enww Manually update the firmware Update the firmwareSet the product to automatically update the firmware Enww Solve problems Test print functionality Problem-solving checklistCheck that the product power is on Check the control panel for error messages Try sending a print job from a computer Test copy functionalityTest the fax sending functionality Test the fax receiving functionality Control panel help system Restore the factory-set defaults Control panel message types 10.X00Y Supply ErrorError, Turn off then on Interpret control panel messages XX Error Fuser Error Fan Error, Turn off then on ErrorError Turn off then on Black in wrong position Black Cartridge LowBlack Very Low Cyan Very Low CleaningCyan Cartridge Low Cyan in wrong position Incompatible color Device error, press OKGenuine HP supply installed Door open Load tray 1 Press OK for available media Install color cartridgeInvalid driver Press OK Jam in Tray 1, Clear jam and then press OK Magenta Very Low Load Tray 1, Plain Size / Cleaning mode, OK to startMagenta Cartridge Low Magenta in wrong position Misprint, Press OK Print failure, press OK. If error repeats, turn off then onManual Duplex Load Tray 1, Press OK Memory is low. Press OK Replace color Rear door openRemove shipping lock from color cartridge Remove shipping locks from cartridges Used color in use Used color installed, to accept press OKUnexpected size in tray 1 Load size Press OK Unsupported color Press OK to continue Yellow Very Low Used supplies in useYellow Cartridge Low Yellow in wrong position Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Jam locations Clear jams Clear jams from the document feeder Clear jams in the paper input tray Enww Clear jams from the rear door Clear jams from the output bin Enww Check the paper type setting Mac OS Check the paper type setting WindowsImprove print quality Check the supplies status Check toner cartridge statusCalibrate the product to align the colors Print the supplies status Interpret the print quality Print a cleaningPerform additional print quality troubleshooting Print the print quality Inspect the toner cartridge for damage Check the paper and printing environment Check print job settingsUse paper that meets HP specifications Check the EconoMode setting Change the color theme for a print job Adjust color settings in the printer driverChange the color options HP PCL 6 driver Use the printer driver that best meets your printing needsHP UPD PS driver HP UPD PCL Check the scanner glass for dirt and smudges Solve copy quality problems Check the image adjustment settings Check the paper settings Optimize for text or pictures Edge-to-edge copying Enww Solve scan quality problems Check the color settings Check the resolution settingsSetting Recommended use Check the image adjustment settings Optimize for text or pictures Enww Solve fax quality problems Check the send-fax resolution setting Check the Error Correction setting Send to a different fax machine Check the senders fax machine Check the Fit-to-Page setting System Setup Self Diagnostics Perform a fax diagnostic test Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Solve walk-up USB printing problems Solve direct connection problems Computer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Wireless product loses communication when connected to a Cannot connect more computers to the wireless productNetwork does not appear in the wireless networks list Perform a wireless network diagnostic test Wireless network is not functioning Reduce interference on a wireless network An error message displayed during the software installation Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Click Devices and Printers Windows Printer driver is not listed in the Print & Fax list Solve product software problems with Mac OS Hardware troubleshooting Software troubleshootingPrint job was not sent to the product that you wanted Windows Vista and Windows Remove software WindowsRemove software Mac OS Windows XP Enww Supplies and accessories Part number Cartridge number Description Order parts, accessories, and suppliesHP policy on non-HP supplies HP anticounterfeit Web site Index Accessories DSL Jams Part numbers Toner cartridges 212 Pauses, inserting TCP/IP Enww Page Hewlett-Packard Development Company, L.P