72 Using CDs, DVDs, and Other Multimedia
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Using CDs and DVDs

For information about using CDs and DVDs in your computer, see the Tell

Me How help file. To access the help file, see "Accessing Help" on page98.

CD and DVD Problems

If you cannot play a CD or DVD

NOTE: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.

High-speed CD drive vibration is normal and may cause noise. This noise

does not indicate a defect with the drive or the CD.

ENSURE THAT WINDOWS® RECOGNIZES THE DRIVE —Click the Start
button and click My Computer. If the drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart the
computer. Verify that the light is blinking, indicating normal operation.
TRY ANOTHER DISC —Insert another disc to eliminate the possibility that the
original disc is defective.
ENSURE THAT THE CD IS SNAPPED TO THE SPINDLE.
ADJUST THE WINDOWS VOLUME CONTROL —Double-click the speaker icon
in the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted.
REINSTALL THE DRIVE —
1Save and close any open files, exit any open programs, and shut down the
computer.
2Remove the drive. See "Using the Module Bay" in the Tell Me How help file for
instructions. To access the help file, see "Accessing Help" on page98.
3Reinstall the drive.
4Turn on the computer.
CLEAN THE DRIVE OR DISC — See "Cleaning Your Computer" in the Tell Me
How help file for instructions. To access the help file, see "Accessing Help" on
page 98.

If you cannot eject the CD, CD-RW, or DVD drive tray

1Ensure that the computer is shut down and turned off (see page 43).
2Straighten a paper clip and insert one end into the eject hole at the front of the
drive; push firmly until the tray is partially ejected.
3Gently pull out the tray until it stops.