Dell 600m General Program Problems

104 Solving Problems

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General Program Problems

A program crashes

NOTE: Software usually

includes installation

instructions in its

documentation or on a

floppy disk or CD.

A program stops responding

Error messages appear

IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD —

Contact Dell (see "Accessing Help" on page 98).

IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY

DELL —Contact the PC Card manufacturer.

SEE THE SOFTWARE DOCUMENTATION —Many software manufacturers

maintain websites with information that may help you solve the problem. Ensure

that you properly installed and configured the program. Reinstall the program if

necessary.

END THE PROGRAM —

1Simultaneously press .

2Click the Applications tab, and then select the program that is no longer

responding.

3 Click End Task.

REVIEW "ERROR MESSAGES"—Look up the message and take the

appropriate action. See the software documentation.

Contents

Main Notes, Notices, and Cautions Abbreviations and Acronyms ____________________ Contents 1A Tour of Your Computer 2Setting Up Your Computer 3Using Batteries and Module Bay Devices 4Using the Keyboard and Touch Pad 5Using CDs, DVDs, and Other Multimedia 6Setting Up a Home and Office Network 7Solving Problems Page 8Adding and Replacing Parts 9Appendix Page Page CAUTION: Safety Instructions General Power Battery Air Travel EMC Instructions California Residents When Using Your Computer When Using Your Computer (continued) Ergonomic Computing Habits When Working Inside Your Computer When Using Your Computer (continued) Protecting Against Electrostatic Discharge Battery Disposal Page Page Front View Page Page Left Side View Page Right Side View Back View Page Page Page Bottom View Page Page Page Connecting to the Internet Setting Up Your Internet Connection Modem and Internet Connection Problems E-Mail Problems Transferring Information to a New Computer Setting Up a Printer Printer Cable Connecting a Parallel Printer came with your printer. Connecting a USB Printer came with your printer. Printer Problems Setting Up the Docking Device to Connect to a Network Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Turning Off Your Computer Page Page Using a Battery Battery Performance Checking the Battery Charge Page Charging the Battery Removing a Battery Installing a Battery Removing and Installing a Reserve Battery Storing a Battery Power Problems About the Module Bay Checking the Charge on the Second Battery Removing and Installing Devices While the Computer Is Turned Off If the Device Screw Is Not Installed If the Device Screw Is Installed Page Removing and Installing Devices While the Computer Is Running If the Device Screw Is Not Installed Page If the Device Screw Is Installed Page Page Page Numeric Keypad Keyboard Shortcuts Power Management Speaker Functions If no sound comes from the speakers, press and adjust the volume. Microsoft Windows Logo Key Functions Page Customizing the Touch Pad You can disable the touch pad or adjust their settings by using the Mouse Properties window. Mouse icon. Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Page Page Using CDs and DVDs CD and DVD Problems If you cannot play a CD or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding sound Sound and Speaker Problems If you have a problem with integrated speakers If you have a problem with external speakers Copying CDs Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW Discs Helpful Tips How to Copy a CD Connecting a Television to the Computer S-Video Connection Page Composite Video Connection Page Enabling the Display Settings for a Television Page Connecting to a Network Adapter Network Setup Wizard Network Setup Wizard. Network Problems Connecting to Wireless Local Area Networks Determining your Network Type Connecting to a Network in Windows XP Page Page Finalizing your Network Connection (Security Settings) Page Page Page Page Solving Problems Finding Solutions Solving Problems 97 Accessing Help Error Messages Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Scanner Problems Drive Problems If you cannot save a file to a floppy drive If you have problems with a hard drive PC Card Problems General Program Problems A program crashes Error messages appear A program stops responding If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Manually Reinstalling Drivers for Windows XP Using System Restore Creating a Restore Point Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP Before You Reinstall Reinstalling Windows XP Page Reinstalling Drivers and Software Page Page Adding Memory Page Adding a Mini PCI Card Page Page Replacing the Hard Drive Page Page Page Page Specifications Page Page Page Page Page Page Standard Settings Viewing the System Setup Screens System Setup Screens Commonly Used Options Page Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Regulatory Notices NOM Information (Mexico Only) Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? Appendix 161 What do I do if I need warranty service? What will Dell do? NOTE: 162 Appendix NOTE: What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? 166 Appendix NOTE: What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? "Total Satisfaction" Return Policy (Canada Only) Dell Software and Peripherals (Canada Only) Third-Party Software and Peripherals Products Dell-Branded Peripheral Products Return Policy 1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Exclusions Making a Claim Limitation and Statutory Rights www.dell.com | support.dell.com Intel Warranty Statement for Pentium and Celeron Processors Only (U.S. and Canada Only) Page Page Index A B C D H I K L M R S T U V