General Program Problems, Program crashes | Dell 600m guide

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD —

Contact Dell (see "Accessing Help" on page 98).

IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL — Contact the PC Card manufacturer.

General Program Problems

A program crashes

SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.

A program stops responding

END THE PROGRAM —

1 Simultaneously press .

2 Click the Applications tab, and then select the program that is no longer responding.

3Click End Task.

Error messages appear

REVIEW "ERROR MESSAGES" — Look up the message and take the appropriate action. See the software documentation.

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Solving Problems

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Dell 600m owner manual General Program Problems, Program crashes, Program stops responding, Error messages appear

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Modem and Internet Connection Problems Setting Up the Docking Device to Connect to a NetworkUninterruptible Power Supplies Removing and Installing a Reserve Battery Radios Including Wireless Networking and Bluetooth Microsoft Windows Logo Key Functions Using Blank CD-R Discs or Blank CD-RW Discs Connecting a Television to the ComputerEnabling the Display Settings for a Television Connecting to a Network Adapter Reinstalling Drivers and Software 115 Contents 102104 105 Viewing the System Setup Screens 135 118120 123 Index Contents General Power Battery California Residents Air TravelEMC Instructions When Using Your Computer When Using Your Computer When Working Inside Your Computer Ergonomic Computing Habits Battery Disposal Protecting Against Electrostatic Discharge When Using Your Computer Tour of Your Computer Front View Keyboard status lights Mute buttonTouch pad buttons Speaker Tour of Your Computer Light is flashing Keyboard Status Lights Left Side View Audio Connectors Right Side View Device latch release Back View RJ-45 Parallel connectorVideo TV-out connector Serial connector USB connectors Connects a parallel device, such as a printer Serial Connector Bottom View Tour of Your Computer W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up Your Computer Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection Modem and Internet Connection Problems Mail Problems Close the Phone and Modems Options window Transferring Information to a New Computer Setting Up a Printer Screws Clips Parallel printer Cable Notches Connecting a Parallel PrinterPrinter Cable Printer Problems Connecting a USB PrinterUSB connector on computer USB printer On printer Cable Click Control Panel Click Printers and Other Hardware Setting Up the Docking Device to Connect to a NetworkPower Protection Devices Line Conditioners Uninterruptible Power SuppliesSurge Protectors Turning Off Your Computer Setting Up Your Computer Using Batteries and Module Bay Devices Using a Battery Battery Performance Checking the Battery Charge Following icons appear in the Battery Meter screen Using Batteries and Module Bay Devices Charging the Battery Removing a Battery Installing a Battery Removing and Installing a Reserve Battery Power Problems Storing a Battery About the Module Bay Checking the Charge on the Second Battery If the Device Screw Is Not Installed Device latch release Using Batteries and Module Bay Devices If the Device Screw Is Installed Device latch release If the Device Screw Is Not Installed Device latch release If necessary, enter your password to unlock your computer If necessary, enter your password to unlock your computer Using Batteries and Module Bay Devices Using the Keyboard and Touch Pad Using the Keyboard and Touch Pad Numeric Keypad Radios Including Wireless Networking and Bluetooth Keyboard ShortcutsSystem Functions CD or DVD Tray Power Management Speaker FunctionsMicrosoft Windows Logo Key Functions Opens the System Properties dialog box Touch pad Touch pad buttons Customizing the Touch Pad Touch Pad or Mouse ProblemsExternal Keyboard Problems Unexpected Characters Using the Keyboard and Touch Pad Using CDs, DVDs, and Other Multimedia Using CDs and DVDs CD and DVD ProblemsUsing CDs, DVDs, and Other Multimedia If you cannot play a CD or DVD Sound and Speaker Problems If you have a problem with integrated speakersIf you have a problem with external speakers If you hear an unfamiliar scraping or grinding sound Copying CDs MusicCD allows you to burn custom music CDs Helpful Tips Using Easy CD Creator BasicUsing Blank CD-R Discs or Blank CD-RW Discs How to Copy a CD Connecting a Television to the Computer Video Connection Video cable Audio cable Using CDs, DVDs, and Other Multimedia Composite Video Connection Video TV-out connector Enabling the Display Settings for a Television Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup WizardSetting Up a Home and Office Network Network cable Network Problems Restart the Computer Try to log on to the network again Connecting to Wireless Local Area Networks Determining your Network Type Connecting to a Network in Windows XP Click Add Setting Up a Home and Office Network Finalizing your Network Connection Security Settings From the Network Authentication drop-down menu, select Open Setting Up a Home and Office Network Click Properties Setting Up a Home and Office Network Solving Problems Finding Solutions Solving Problems See Accessing Help Error Messages Click Control Panel Click Add or Remove Programs Video and Display ProblemsIf the display is blank 100 Solving Problems If the display is difficult to read Scanner Problems Solving Problems 101If only part of the display is readable Click Appearance and Themes Drive Problems 102 Solving ProblemsIf you cannot save a file to a floppy drive Back of floppy disk Write-protected Not write-protected PC Card Problems If you have problems with a hard driveUnder Error-checking, click Check Now Click Start Solving Problems 103 General Program Problems Error messages appearProgram crashes Program stops responding Solving Problems 105 If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems106 Solving Problems What Is a Driver? Solving Problems 107Drivers Identifying Drivers Reinstalling Drivers and Utilities 108 Solving Problems Manually Reinstalling Drivers for Windows XP Using System Restore Creating a Restore Point110 Solving Problems Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Solving Problems 111 112 Solving Problems Resolving Software and Hardware Incompatibilities Reinstalling Windows XP Reinstalling Microsoft Windows XPBefore You Reinstall 114 Solving Problems Reinstalling Drivers and Software Solving Problems 115 Solving Problems Adding and Replacing Parts 118 Adding and Replacing Parts Adding Memory Adding and Replacing Parts 119 120 Adding and Replacing Parts Adding a Mini PCI Card Adding and Replacing Parts 121 122 Adding and Replacing Parts Replacing the Hard Drive Antenna connectors on card Antenna cablesAdding and Replacing Parts 123 124 Adding and Replacing Parts M2.5 x 5-mm screw Adding and Replacing Parts 125 Adding and Replacing Parts P e n d i Specifications Two 4-pin USB 2.0-compliant connectors Fast IR and IrDA Standard 1.0 Slow IRVideo TV-out To composite video adapter cable 4X AGP 1400 x 1050 at 16.8 million colors SXGA+ Key spacing Approximately 2 to 3 hours 4-cell battery Information on battery life 134 Appendix Operating StorageOperating Storage Altitude maximum Grms 122 G 163 G Standard Settings Viewing the System Setup ScreensSystem Setup Screens Appendix 135 Commonly Used Options 136 Appendix Enter the system setup program a Turn on your computer Appendix 137 Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and Peripherals Contacting DellDefinition of Third-Party Software and Peripherals Appendix 139 140 Appendix Appendix 141 142 Appendix Appendix 143 144 Appendix Appendix 145 146 Appendix Appendix 147 148 Appendix Appendix 149 150 Appendix Appendix 151 152 Appendix Appendix 153 154 Appendix Appendix 155 156 Appendix Regulatory Notices Appendix 157 NOM Information Mexico Only 158 Appendix Limited Warranties and Return Policy Appendix 159 How long does this limited warranty last? 160 Appendix What do I do if I need warranty service? Appendix 161 What if I purchased a service contract? 162 Appendix Total Satisfaction Return Policy U.S. Only Appendix 163 164 Appendix Appendix 165 166 Appendix Appendix 167 Total Satisfaction Return Policy Canada OnlyDell Software and Peripherals Canada Only Dell-Branded Peripheral Products 168 Appendix Making a Claim Appendix 169 Intel’s Three Year Limited Warranty 170 Appendix Appendix 171 What are Errata? Appendix Device latch release description, 26, 30 system view, 26 Display description, 20 system viewDescription, 22 system view Index 173 174 Index Power button description, 20 system viewPC Card slot description, 23 system view Serial connector description, 29 system view Responding, 104 scanner problems, 101 System RestoreSmart card slot description, 24 system view Speakers description, 22 system view 176 Index