Setting Up Your Computer 35
• If you have already obtained setup information from your ISP but
you did not receive a setup CD, click Set up my connection
manually.
• If you have a CD, click Use the CD I got from an ISP.
5Click Next.
If you selected Set up my connection manually, continue to step6.
Otherwise, follow the instructions on the screen to complete the
setup.
NOTE: If you do not
know which type of
connection to select,
contact your ISP.
6Click the appropriate option under How do you want to connect to
the Internet?, and then click Next.
7Use the setup information provided by your ISP to complete the setup.
If you cannot connect to the Internet but have successfully connected in
the past, the ISP might have a service outage. Contact your ISP to check the
service status, or try connecting again later.
Modem and Internet Connection Problems
NOTICE: Connect the modem to an analog telephone wall jack only.
Connecting the modem to a digital telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a
telephone line into the network connector.
NOTE: If you can
connect to your Internet
service provider (ISP),
your modem is
functioning properly. If
you are sure that your
modem is working
properly and you still
experience problems,
contact your ISP.
CHECK THE TELEPHONE WALL JACK —Disconnect the telephone line from
the modem and connect it to a telephone. Listen for a dial tone. Ensure that you
have touchtone telephone service. Try connecting the modem to a different
telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone
line or network conditions. Contact your telephone company or network
administrator for more information.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —If
you have other telephone devices sharing the line, such as an answering machine, fax
machine, surge protector, or line splitter, then bypass them and use the telephone
line to connect the modem directly to the telephone wall jack.
CHECK THE CONNECTION —Verify that the telephone line is connected to the
modem.
CHECK THE TELEPHONE LINE —Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.