Modem and Internet Connection Problems | Dell 600m manual

•If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

•If you have a CD, click Use the CD I got from an ISP.

5Click Next.

If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup.

6Click the appropriate option under How do you want to connect to the Internet?, and then click Next.

7Use the setup information provided by your ISP to complete the setup.

If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Modem and Internet Connection Problems

NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital telephone network damages the modem.

NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the network connector.

CHECK THE TELEPHONE WALL JACK — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the modem to a different telephone wall jack.

Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions. Contact your telephone company or network administrator for more information.

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack.

CHECK THE CONNECTION — Verify that the telephone line is connected to the modem.

CHECK THE TELEPHONE LINE — Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

NOTE: If you do not know which type of connection to select, contact your ISP.

NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If you are sure that your modem is working properly and you still experience problems, contact your ISP.

Setting Up Your Computer

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Dell 600m owner manual Modem and Internet Connection Problems

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Removing and Installing a Reserve Battery Modem and Internet Connection ProblemsSetting Up the Docking Device to Connect to a Network Uninterruptible Power Supplies Microsoft Windows Logo Key Functions Radios Including Wireless Networking and Bluetooth Connecting to a Network Adapter Using Blank CD-R Discs or Blank CD-RW DiscsConnecting a Television to the Computer Enabling the Display Settings for a Television 105 Reinstalling Drivers and Software 115 Contents102 104 123 Viewing the System Setup Screens 135118 120 Index Contents General Power Battery California Residents Air TravelEMC Instructions When Using Your Computer When Using Your Computer Ergonomic Computing Habits When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal When Using Your Computer Tour of Your Computer Tour of Your Computer Front ViewKeyboard status lights Mute button Touch pad buttons Speaker Light is flashing Keyboard Status Lights Left Side View Audio Connectors Device latch release Right Side View Back View RJ-45 Parallel connectorVideo TV-out connector Serial connector USB connectors Connects a parallel device, such as a printer Serial Connector Bottom View Tour of Your Computer W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up Your Computer Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection Modem and Internet Connection Problems Close the Phone and Modems Options window Mail Problems Transferring Information to a New Computer Setting Up a Printer Screws Clips Parallel printer Cable Notches Connecting a Parallel PrinterPrinter Cable USB printer On printer Cable Printer ProblemsConnecting a USB Printer USB connector on computer Click Control Panel Click Printers and Other Hardware Setting Up the Docking Device to Connect to a NetworkPower Protection Devices Line Conditioners Uninterruptible Power SuppliesSurge Protectors Turning Off Your Computer Setting Up Your Computer Using Batteries and Module Bay Devices Battery Performance Using a Battery Following icons appear in the Battery Meter screen Checking the Battery Charge Using Batteries and Module Bay Devices Removing a Battery Charging the Battery Installing a Battery Removing and Installing a Reserve Battery Storing a Battery Power Problems About the Module Bay Checking the Charge on the Second Battery Device latch release Using Batteries and Module Bay Devices If the Device Screw Is Not Installed If the Device Screw Is Installed Device latch release If the Device Screw Is Not Installed Device latch release If necessary, enter your password to unlock your computer If necessary, enter your password to unlock your computer Using Batteries and Module Bay Devices Using the Keyboard and Touch Pad Numeric Keypad Using the Keyboard and Touch Pad CD or DVD Tray Radios Including Wireless Networking and BluetoothKeyboard Shortcuts System Functions Opens the System Properties dialog box Power ManagementSpeaker Functions Microsoft Windows Logo Key Functions Touch pad Touch pad buttons Customizing the Touch Pad Touch Pad or Mouse ProblemsExternal Keyboard Problems Unexpected Characters Using the Keyboard and Touch Pad Using CDs, DVDs, and Other Multimedia If you cannot play a CD or DVD Using CDs and DVDsCD and DVD Problems Using CDs, DVDs, and Other Multimedia If you hear an unfamiliar scraping or grinding sound Sound and Speaker ProblemsIf you have a problem with integrated speakers If you have a problem with external speakers MusicCD allows you to burn custom music CDs Copying CDs Helpful Tips Using Easy CD Creator BasicUsing Blank CD-R Discs or Blank CD-RW Discs How to Copy a CD Connecting a Television to the Computer Video cable Audio cable Video Connection Using CDs, DVDs, and Other Multimedia Composite Video Connection Video TV-out connector Enabling the Display Settings for a Television Setting Up a Home and Office Network Network cable Connecting to a Network AdapterNetwork Setup Wizard Setting Up a Home and Office Network Restart the Computer Try to log on to the network again Network Problems Determining your Network Type Connecting to Wireless Local Area Networks Connecting to a Network in Windows XP Click Add Setting Up a Home and Office Network Finalizing your Network Connection Security Settings From the Network Authentication drop-down menu, select Open Setting Up a Home and Office Network Click Properties Setting Up a Home and Office Network Solving Problems Solving Problems Finding Solutions See Error Messages Accessing Help Click Control Panel Click Add or Remove Programs Video and Display ProblemsIf the display is blank If the display is difficult to read 100 Solving Problems Click Appearance and Themes Scanner ProblemsSolving Problems 101 If only part of the display is readable Back of floppy disk Write-protected Not write-protected Drive Problems102 Solving Problems If you cannot save a file to a floppy drive Solving Problems 103 PC Card ProblemsIf you have problems with a hard drive Under Error-checking, click Check Now Click Start Program stops responding General Program ProblemsError messages appear Program crashes If Your Computer Gets Wet Solving Problems 105 If You Drop or Damage Your Computer Resolving Other Technical Problems106 Solving Problems Identifying Drivers What Is a Driver?Solving Problems 107 Drivers 108 Solving Problems Reinstalling Drivers and Utilities Manually Reinstalling Drivers for Windows XP Restoring the Computer to an Earlier Operating State Using System RestoreCreating a Restore Point 110 Solving Problems Solving Problems 111 Undoing the Last System Restore Resolving Software and Hardware Incompatibilities 112 Solving Problems Reinstalling Windows XP Reinstalling Microsoft Windows XPBefore You Reinstall 114 Solving Problems Solving Problems 115 Reinstalling Drivers and Software Solving Problems Adding and Replacing Parts Adding Memory 118 Adding and Replacing Parts Adding and Replacing Parts 119 Adding a Mini PCI Card 120 Adding and Replacing Parts Adding and Replacing Parts 121 122 Adding and Replacing Parts Replacing the Hard Drive Antenna connectors on card Antenna cablesAdding and Replacing Parts 123 M2.5 x 5-mm screw 124 Adding and Replacing Parts Adding and Replacing Parts 125 Adding and Replacing Parts P e n d i Specifications To composite video adapter cable Two 4-pin USB 2.0-compliant connectorsFast IR and IrDA Standard 1.0 Slow IR Video TV-out 4X AGP 1400 x 1050 at 16.8 million colors SXGA+ Key spacing Information on battery life Approximately 2 to 3 hours 4-cell battery 134 Appendix Operating StorageOperating Storage Altitude maximum Grms 122 G 163 G Appendix 135 Standard SettingsViewing the System Setup Screens System Setup Screens 136 Appendix Commonly Used Options Appendix 137 Enter the system setup program a Turn on your computer Dell Technical Support Policy U.S. Only Appendix 139 Definition of Dell-Installed Software and PeripheralsContacting Dell Definition of Third-Party Software and Peripherals 140 Appendix Appendix 141 142 Appendix Appendix 143 144 Appendix Appendix 145 146 Appendix Appendix 147 148 Appendix Appendix 149 150 Appendix Appendix 151 152 Appendix Appendix 153 154 Appendix Appendix 155 156 Appendix Appendix 157 Regulatory Notices 158 Appendix NOM Information Mexico Only Appendix 159 Limited Warranties and Return Policy 160 Appendix How long does this limited warranty last? Appendix 161 What do I do if I need warranty service? 162 Appendix What if I purchased a service contract? Appendix 163 Total Satisfaction Return Policy U.S. Only 164 Appendix Appendix 165 166 Appendix Appendix 167 Total Satisfaction Return Policy Canada OnlyDell Software and Peripherals Canada Only 168 Appendix Dell-Branded Peripheral Products Appendix 169 Making a Claim 170 Appendix Intel’s Three Year Limited Warranty What are Errata? Appendix 171 Appendix Index 173 Device latch release description, 26, 30 system view, 26Display description, 20 system view Description, 22 system view 174 Index Power button description, 20 system viewPC Card slot description, 23 system view Speakers description, 22 system view Serial connector description, 29 system viewResponding, 104 scanner problems, 101 System Restore Smart card slot description, 24 system view 176 Index