Contents 7
If the display is difficult to read . . . . . . . . . . . . . . . . 100
If only part of the display is readable . . . . . . . . . . . . . 101
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . 101
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 102
If you cannot save a file to a floppy drive . . . . . . . . . . . 102
If you have problems with a hard drive . . . . . . . . . . . . 103
PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . 103
General Program Problems . . . . . . . . . . . . . . . . . . . . 104
A program crashes . . . . . . . . . . . . . . . . . . . . . . 104
A program stops responding . . . . . . . . . . . . . . . . . . 104
Error messages appear . . . . . . . . . . . . . . . . . . . . 104
If Your Computer Gets Wet. . . . . . . . . . . . . . . . . . . . 105
If You Drop or Damage Your Computer . . . . . . . . . . . . . 106
Resolving Other Technical Problems . . . . . . . . . . . . . . . 106
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . 107
Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . 107
Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . 108
Manually Reinstalling Drivers for Windows XP . . . . . . . . 109
Using System Restore . . . . . . . . . . . . . . . . . . . . . . 110
Creating a Restore Point . . . . . . . . . . . . . . . . . . . 110
Restoring the Computer to an Earlier Operating State . . . . . 110
Undoing the Last System Restore . . . . . . . . . . . . . . . 111
Resolving Software and Hardware Incompatibilities . . . . . . 112
Reinstalling Microsoft® Windows® XP. . . . . . . . . . . . . . 113
Before You Reinstall . . . . . . . . . . . . . . . . . . . . . 113
Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . 113
Reinstalling Drivers and Software . . . . . . . . . . . . . . . 115