36 Setting Up Your Computer
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IRREGULAR DIAL TONE —If you have voice mail service, you might hear an
irregular dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.
TURN OFF CALL WAITING (CATCH-PHONE)—See your telephone directory
for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties.
1Click the Start button and click Control Panel.
2Click Printers and Other Hardware, click Phone and Modem Options, click the
Dialing Rules tab, and then click Edit....
3In the Edit Location window, ensure that To disable call waiting, dial: is
checked, and then select the proper code as listed in your telephone directory.
4Click Apply and click OK.
5Close the Phone and Modems Options window.
6Close the Control Panel window.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1Click the Start button and click Control Panel.
2Click Printers and Other Hardware and click Phone and Modem Options.
3Click the Modems tab.
4Click the COM port for your modem.
5Click Propert ies, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E-Mail Problems
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —With the
Outlook Express e-mail program open, click File. If Work Offline has a check
mark next to it, click the check mark to remove it and connect to the Internet.