Solve fax problems | HP M276nw CF145ARBGJ instruction

4.Click the link for your operating system.

5.Scroll to the Firmware section of the table.

◦If the listed version matches the version on the configuration page, you have the most current version.

◦If the versions are different, download the firmware upgrade and update the firmware on the product following the instructions onscreen.

NOTE: The product must be connected to a computer with internet access to upgrade firmware.

◦Resend the fax.

4.Verify that the fax was set up when the product software was installed. From the computer, in the HP program folder, run the Fax Setup Utility.

5.Verify that the telephone service supports analog fax.

●If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line.

●If using a VoIP service, change the Fax Speed setting to Slow(V.29) or disable Fast(V.34) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter.

●If using a DSL service, ensure that a filter is included on the phone line connection to the product. Contact the DSL service provider or purchase a DSL filter if you do not have one. If a DSL filter is installed, try another since these filters can be defective.

6.If the error persists, find more detailed problem-solving solutions in the sections that follow this one.

ENWW	Solve fax problems 105

Image 121

HP M276nw CF145ARBGJ, CF145A#BGJ 200 CF145A#BGJ, 200 M276nw Laser CF145ABGJ manual Solve fax problems

Contents

Laserjet PRO 200 Color MFP Page HP LaserJet Pro 200 color MFP M276 Series Trademark Credits Copyright and License Table of contents Copy Fax Scan DSL PBX Isdn Vii Manage and maintain 129 Solve problems 147 Enww Enww 196 Index 213 Supplies and accessories 211 Xiv Product introduction Product front view Product views Serial number and model number location Product back view Control-panel Home screen Control panel layout Enww Menu item Description Print product reports Printer sharing disclaimer Enww Paper tray Supported paper sizes Size Dimensions Supported paper sizes Supported paper types Paper type Dimensions1 Weight Capacity2 Paper orientation Load the paper input tray Enww Print HP PCL 6 driver description Supported printer drivers WindowsHP UPD PS driver description HP UPD PCL 5 driver description Priority for changing print-job settings Change print-job settings WindowsChange the default settings for all print jobs Change the product configuration settings Click the Options & Supplies button Change print-job settings Mac OS Click the Driver tab Configure the installed options Print Use a printing shortcut Windows Print tasks for Windows Create a printing shortcut Windows Select an existing shortcut as a base Enww Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select the page orientation Windows Enww Select the paper type Windows Print the first or last page on different paper Windows Print Scale a document to fit page size Windows Create a booklet Windows Click the Print on both sides manually check box Create a printing preset Mac OS Use a printing preset Mac OSPrint tasks for Mac OS Print on both sides Mac OS Select the page orientation Mac OS Print multiple pages on one sheet of paper Mac OSSelect the paper type Mac OS Scale a document to fit page size Mac OS Print a cover page Mac OSCreate a booklet Mac OS Additional print tasks Windows Cancel a print job WindowsSelect the paper size Windows Select a custom paper size Windows Print watermarks Windows Additional print tasks Mac OS Cancel a print job Mac OSSelect the paper size Mac OS Select a custom paper size Mac OS Create archival-quality prints Use the HP EasyColor option Color printing Change the color theme for a print job Windows Change color options Windows Open the Color/Quality Options menu Change the color options Mac OS Manual color options Setting description Setting options Edge ControlMatch colors Halftone Print colored text as black Windows Use HP ePrint Touch the Enable Web Services button Use AirPrint Print Documents View and Print Photos Scan to USB Drive Walk-up USB printing Copy Make a single copy Make multiple copies Copy a multiple-page original Collate a copy job Copy on both sides duplex Copy on both sides duplex Reduce or enlarge a copy Make color or black and white copies Copy identification cards Optimize copy quality Adjust the lightness or darkness for copies Adjust the copy image Copy in draft mode Set the paper size and type for copying on special paper Set new default copy settings Restore copy default settings Copy Scan Scan by using the HP Scan software Mac OS Scan by using the HP Scan software Windows Scan to a USB flash drive Touch the Scan to Network Folder item Scan to a network folder Scan to email Scan by using optical character recognition OCR software Scan by using other softwareScan from a TWAIN-compliant program Scan from a WIA-compliant program Fax Set up fax with an extension phone Set up fax with a telephone answering machineSetup for stand-alone fax Connect fax to a telephone line Use the HP Fax Setup Wizard Configure the fax time, date, and headerUse special characters in fax headers Use the control panel Use the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Delete phone book entries Delete speed-dial entries Create and edit speed-dial entriesCreate and edit group-dial entries Delete group-dial entries Set special dialing symbols and options Configure send fax settingsSpecial symbol Button Description Set the dial tone detection Tone dial or pulse dial Set autoredial and the time between redialsSet the redial-on-busy option Set the redial-on-no-answer option Set the default light/dark contrast setting Set light/dark and resolutionSet resolution settings Set the redial-on-communication-error option Set billing codes Cover page templates Enww Set the answer mode Configure receive fax settingsSet fax forwarding Set the number of rings-to-answer Block or unblock fax numbersType of telephone line Set distinctive ring Type of telephone line Recommended rings-to-answer setting Set the fax sounds volume Set fax reprint settingsSet the alarm volume, phone-line volume, and ring volume Use autoreduction for incoming faxes Set fax polling Set the private receive featureSet stamp-received faxes Enww Use fax Cancel a faxSupported fax programs Delete faxes from memory DSL Use fax on a DSL, PBX, or Isdn system Fax from the flatbed scanner Use fax on a VoIP service Fax from the document feeder Send a fax from the software Use speed dials and group-dial entriesSend a fax from the software Click Send Now Schedule a fax to be sent later Send a fax with confirmation Send faxes internationally Use access codes, credit cards, or calling cards Print a fax Print a stored fax when the private receive feature is on Receive faxes when fax tones are audible on the phone lineReprint a fax Receive faxes to a computer Touch the Print Private Faxes button Fax troubleshooting checklist Solve fax problems Solve fax problems Fax trace report Set the fax error report Fax error report printingPrint all fax reports Print individual fax reports Fax error messages Set the fax-error-correction modeChange the fax speed Canceled send Canceled faxDocument feeder door is open Fax is busy Redial pending Fax receive error Canceling the fax send Canceling the fax receiveFax storage is full No fax answer No fax detected Solve problems sending faxes Communication error. message appears An error message displays on the control panelNo dial tone No fax answer. message appears Fax is busy. message appears Document feeder paper jam Scanner errorFax storage is full. message appears Open the Fax Activity Log menu Faxes can be received, but not sent Unable to use speed dials Unable to use fax functions from the control panelUnable to use group dials Solve problems receiving faxes Fax has a dedicated phone line Fax does not respondAn answering machine is connected to the product Telephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone serviceNo fax detected. message appears Select the Print Log Now option Private Receive feature is on Sender receives a busy signalFax is received but does not print Handset is connected to the product No dial tone Solve general fax problemsCannot send or receive a fax on a PBX line Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pages Open the Default Paper Size menu Enww Manage and maintain Use HP Web Services applications View or change network settings Configure IP network settingsRename the product on a network Setting Description Link speed and duplex settings Tab or section Description Status tab HP Device Toolbox Windows Print tab HP Web Services tabNetworking tab HP Utility Mac OS HP Utility featuresOpen the HP Utility Product security features HP Web JetadminSet or change the product password Set the sleep delay Economy settingsSet the Auto Power Down delay Print with EconoMode System Setup Energy Settings Auto Power Down Wake Events Enable or disable the At Very Low settings Print when a toner cartridge is at estimated end of life Recycle supplies Store and recycle suppliesToner cartridge storage Replace the toner cartridges Replacement instructions Enww Enww Enww Manually update the firmware Update the firmwareSet the product to automatically update the firmware Enww Solve problems Check that the product power is on Problem-solving checklistCheck the control panel for error messages Test print functionality Test the fax sending functionality Test copy functionalityTest the fax receiving functionality Try sending a print job from a computer Control panel help system Restore the factory-set defaults Error, Turn off then on 10.X00Y Supply ErrorInterpret control panel messages Control panel message types XX Error Fuser Error Fan Error, Turn off then on ErrorError Turn off then on Black in wrong position Black Cartridge LowBlack Very Low Cyan Cartridge Low CleaningCyan in wrong position Cyan Very Low Genuine HP supply installed Device error, press OKDoor open Incompatible color Invalid driver Press OK Install color cartridgeJam in Tray 1, Clear jam and then press OK Load tray 1 Press OK for available media Magenta Cartridge Low Load Tray 1, Plain Size / Cleaning mode, OK to startMagenta in wrong position Magenta Very Low Manual Duplex Load Tray 1, Press OK Print failure, press OK. If error repeats, turn off then onMemory is low. Press OK Misprint, Press OK Remove shipping lock from color cartridge Rear door openRemove shipping locks from cartridges Replace color Unexpected size in tray 1 Load size Press OK Used color installed, to accept press OKUnsupported color Press OK to continue Used color in use Yellow Cartridge Low Used supplies in useYellow in wrong position Yellow Very Low Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Jam locations Clear jams Clear jams from the document feeder Clear jams in the paper input tray Enww Clear jams from the rear door Clear jams from the output bin Enww Check the paper type setting Mac OS Check the paper type setting WindowsImprove print quality Calibrate the product to align the colors Check toner cartridge statusPrint the supplies status Check the supplies status Perform additional print quality troubleshooting Print a cleaningPrint the print quality Interpret the print quality Inspect the toner cartridge for damage Use paper that meets HP specifications Check print job settingsCheck the EconoMode setting Check the paper and printing environment Change the color theme for a print job Adjust color settings in the printer driverChange the color options HP PCL 6 driver Use the printer driver that best meets your printing needsHP UPD PS driver HP UPD PCL Check the scanner glass for dirt and smudges Solve copy quality problems Check the image adjustment settings Check the paper settings Optimize for text or pictures Edge-to-edge copying Enww Solve scan quality problems Check the color settings Check the resolution settingsSetting Recommended use Check the image adjustment settings Optimize for text or pictures Enww Solve fax quality problems Check the send-fax resolution setting Check the Error Correction setting Send to a different fax machine Check the senders fax machine Check the Fit-to-Page setting System Setup Self Diagnostics Perform a fax diagnostic test Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Solve walk-up USB printing problems Solve direct connection problems Computer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Wireless product loses communication when connected to a Cannot connect more computers to the wireless productNetwork does not appear in the wireless networks list Perform a wireless network diagnostic test Wireless network is not functioning Reduce interference on a wireless network An error message displayed during the software installation Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Click Devices and Printers Windows Printer driver is not listed in the Print & Fax list Solve product software problems with Mac OS Hardware troubleshooting Software troubleshootingPrint job was not sent to the product that you wanted Remove software Mac OS Remove software WindowsWindows XP Windows Vista and Windows Enww Supplies and accessories HP policy on non-HP supplies Order parts, accessories, and suppliesHP anticounterfeit Web site Part number Cartridge number Description Index Accessories DSL Jams Part numbers Toner cartridges 212 Pauses, inserting TCP/IP Enww Page Hewlett-Packard Development Company, L.P