Communication error. message appears | HP CF145A#BGJ 200 CF145A#BGJ

●Receive a recorded error message from the phone company when trying to send a fax

●Unable to send a fax when a phone is connected to the product

An error message displays on the control panel

The Communication error. message appears

●Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed.

●Unplug the product telephone cord from the wall, plug in a telephone, and then try making a call. Plug the product phone cord into a jack for another phone line.

●Try a different phone cord.

●From the control panel, change the Fax Speed option to the Medium(V.17) setting or Slow(V.29) setting.

a.From the Home screen, touch the Setup button.

b.Open the Fax Setup menu.

c.Open the Advanced Setup menu.

d.Open the Fax Speed menu.

e.Select the correct setting.

●Turn off the Error Correction option.

a.From the Home screen, touch the Setup button.

b.Open the Service menu.

c.Open the Fax Service menu.

d.Open the Error Correction menu.

e.Select the Off setting.

NOTE: Turning off the Error Correction option can reduce image quality.

●If the error persists, contact HP. See www.hp.com/support/ljcolorm276series or the support flyer that came in the product box.

No dial tone.

●Make sure that the telephone cord is plugged into the correct port on the product.

●Make sure that the telephone cord from the product is plugged directly into the wall telephone jack.

●Check for a dial tone on the phone line by using the Start Fax button.

●Unplug the product telephone cord from the wall, plug in a telephone, and then try making a voice call.

114 Chapter 6 Fax

ENWW

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HP CF145A#BGJ 200 CF145A#BGJ, M276 An error message displays on the control panel, Communication error. message appears

Contents

Laserjet PRO 200 Color MFP Page HP LaserJet Pro 200 color MFP M276 Series Copyright and License Trademark Credits Table of contents Copy Scan Fax DSL PBX Isdn Vii Manage and maintain 129 Solve problems 147 Enww Enww 196 Supplies and accessories 211 Index 213 Xiv Product introduction Product views Product front view Product back view Serial number and model number location Control panel layout Control-panel Home screen Enww Print product reports Menu item Description Printer sharing disclaimer Enww Paper tray Size Dimensions Supported paper sizes Supported paper sizes Paper type Dimensions1 Weight Capacity2 Paper orientation Supported paper types Load the paper input tray Enww Print HP UPD PS driver description Supported printer drivers WindowsHP PCL 6 driver description HP UPD PCL 5 driver description Priority for changing print-job settings Change print-job settings WindowsChange the default settings for all print jobs Change the product configuration settings Change print-job settings Mac OS Click the Options & Supplies button Click the Driver tab Configure the installed options Print Print tasks for Windows Use a printing shortcut Windows Create a printing shortcut Windows Select an existing shortcut as a base Enww Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select the page orientation Windows Enww Select the paper type Windows Print the first or last page on different paper Windows Print Scale a document to fit page size Windows Create a booklet Windows Click the Print on both sides manually check box Print tasks for Mac OS Use a printing preset Mac OSCreate a printing preset Mac OS Print on both sides Mac OS Select the page orientation Mac OS Print multiple pages on one sheet of paper Mac OSSelect the paper type Mac OS Scale a document to fit page size Mac OS Print a cover page Mac OSCreate a booklet Mac OS Select the paper size Windows Cancel a print job WindowsAdditional print tasks Windows Select a custom paper size Windows Print watermarks Windows Select the paper size Mac OS Cancel a print job Mac OSAdditional print tasks Mac OS Select a custom paper size Mac OS Create archival-quality prints Color printing Use the HP EasyColor option Change color options Windows Change the color theme for a print job Windows Change the color options Mac OS Open the Color/Quality Options menu Match colors Setting description Setting options Edge ControlManual color options Halftone Print colored text as black Windows Touch the Enable Web Services button Use HP ePrint Use AirPrint Walk-up USB printing Print Documents View and Print Photos Scan to USB Drive Copy Make a single copy Make multiple copies Copy a multiple-page original Collate a copy job Copy on both sides duplex Copy on both sides duplex Reduce or enlarge a copy Make color or black and white copies Copy identification cards Optimize copy quality Adjust the lightness or darkness for copies Adjust the copy image Copy in draft mode Set the paper size and type for copying on special paper Set new default copy settings Restore copy default settings Copy Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Scan to a USB flash drive Scan to a network folder Touch the Scan to Network Folder item Scan to email Scan from a TWAIN-compliant program Scan by using other softwareScan by using optical character recognition OCR software Scan from a WIA-compliant program Fax Setup for stand-alone fax Set up fax with a telephone answering machineSet up fax with an extension phone Connect fax to a telephone line Use special characters in fax headers Configure the fax time, date, and headerUse the HP Fax Setup Wizard Use the control panel Use the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Delete phone book entries Delete speed-dial entries Create and edit speed-dial entriesCreate and edit group-dial entries Delete group-dial entries Special symbol Button Description Configure send fax settingsSet special dialing symbols and options Set the dial tone detection Set the redial-on-busy option Set autoredial and the time between redialsTone dial or pulse dial Set the redial-on-no-answer option Set resolution settings Set light/dark and resolutionSet the default light/dark contrast setting Set the redial-on-communication-error option Cover page templates Set billing codes Enww Set the answer mode Configure receive fax settingsSet fax forwarding Set the number of rings-to-answer Block or unblock fax numbersType of telephone line Type of telephone line Recommended rings-to-answer setting Set distinctive ring Set the alarm volume, phone-line volume, and ring volume Set fax reprint settingsSet the fax sounds volume Use autoreduction for incoming faxes Set fax polling Set the private receive featureSet stamp-received faxes Enww Supported fax programs Cancel a faxUse fax Delete faxes from memory Use fax on a DSL, PBX, or Isdn system DSL Use fax on a VoIP service Fax from the flatbed scanner Fax from the document feeder Send a fax from the software Use speed dials and group-dial entriesSend a fax from the software Click Send Now Send a fax with confirmation Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationally Print a fax Reprint a fax Receive faxes when fax tones are audible on the phone linePrint a stored fax when the private receive feature is on Receive faxes to a computer Touch the Print Private Faxes button Solve fax problems Fax troubleshooting checklist Solve fax problems Fax trace report Print all fax reports Fax error report printingSet the fax error report Print individual fax reports Fax error messages Set the fax-error-correction modeChange the fax speed Document feeder door is open Canceled faxCanceled send Fax is busy Fax receive error Redial pending Canceling the fax send Canceling the fax receiveFax storage is full No fax answer Solve problems sending faxes No fax detected Communication error. message appears An error message displays on the control panelNo dial tone Fax is busy. message appears No fax answer. message appears Document feeder paper jam Scanner errorFax storage is full. message appears Faxes can be received, but not sent Open the Fax Activity Log menu Unable to use speed dials Unable to use fax functions from the control panelUnable to use group dials Solve problems receiving faxes Fax has a dedicated phone line Fax does not respondAn answering machine is connected to the product Telephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone serviceNo fax detected. message appears Select the Print Log Now option Fax is received but does not print Sender receives a busy signalPrivate Receive feature is on Handset is connected to the product Cannot send or receive a fax on a PBX line Solve general fax problemsNo dial tone Faxes are sending slowly Fax quality is poor Open the Default Paper Size menu Fax cuts off or prints on two pages Enww Manage and maintain Use HP Web Services applications View or change network settings Configure IP network settingsRename the product on a network Link speed and duplex settings Setting Description HP Device Toolbox Windows Tab or section Description Status tab Print tab HP Web Services tabNetworking tab HP Utility Mac OS HP Utility featuresOpen the HP Utility Product security features HP Web JetadminSet or change the product password Set the Auto Power Down delay Economy settingsSet the sleep delay Print with EconoMode System Setup Energy Settings Auto Power Down Wake Events Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settings Recycle supplies Store and recycle suppliesToner cartridge storage Replacement instructions Replace the toner cartridges Enww Enww Enww Manually update the firmware Update the firmwareSet the product to automatically update the firmware Enww Solve problems Check the control panel for error messages Problem-solving checklistCheck that the product power is on Test print functionality Test the fax receiving functionality Test copy functionalityTest the fax sending functionality Try sending a print job from a computer Restore the factory-set defaults Control panel help system Interpret control panel messages 10.X00Y Supply ErrorError, Turn off then on Control panel message types Fuser Error XX Error Fan Error, Turn off then on ErrorError Turn off then on Black in wrong position Black Cartridge LowBlack Very Low Cyan in wrong position CleaningCyan Cartridge Low Cyan Very Low Door open Device error, press OKGenuine HP supply installed Incompatible color Jam in Tray 1, Clear jam and then press OK Install color cartridgeInvalid driver Press OK Load tray 1 Press OK for available media Magenta in wrong position Load Tray 1, Plain Size / Cleaning mode, OK to startMagenta Cartridge Low Magenta Very Low Memory is low. Press OK Print failure, press OK. If error repeats, turn off then onManual Duplex Load Tray 1, Press OK Misprint, Press OK Remove shipping locks from cartridges Rear door openRemove shipping lock from color cartridge Replace color Unsupported color Press OK to continue Used color installed, to accept press OKUnexpected size in tray 1 Load size Press OK Used color in use Yellow in wrong position Used supplies in useYellow Cartridge Low Yellow Very Low Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Clear jams Jam locations Clear jams from the document feeder Clear jams in the paper input tray Enww Clear jams from the output bin Clear jams from the rear door Enww Check the paper type setting Mac OS Check the paper type setting WindowsImprove print quality Print the supplies status Check toner cartridge statusCalibrate the product to align the colors Check the supplies status Print the print quality Print a cleaningPerform additional print quality troubleshooting Interpret the print quality Inspect the toner cartridge for damage Check the EconoMode setting Check print job settingsUse paper that meets HP specifications Check the paper and printing environment Change the color theme for a print job Adjust color settings in the printer driverChange the color options HP PCL 6 driver Use the printer driver that best meets your printing needsHP UPD PS driver HP UPD PCL Solve copy quality problems Check the scanner glass for dirt and smudges Check the paper settings Check the image adjustment settings Optimize for text or pictures Edge-to-edge copying Enww Solve scan quality problems Check the color settings Check the resolution settingsSetting Recommended use Check the image adjustment settings Optimize for text or pictures Enww Solve fax quality problems Check the send-fax resolution setting Check the Error Correction setting Send to a different fax machine Check the Fit-to-Page setting Check the senders fax machine Perform a fax diagnostic test System Setup Self Diagnostics Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve direct connection problems Computer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Wireless product loses communication when connected to a Cannot connect more computers to the wireless productNetwork does not appear in the wireless networks list Wireless network is not functioning Perform a wireless network diagnostic test Reduce interference on a wireless network An error message displayed during the software installation Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Windows Click Devices and Printers Solve product software problems with Mac OS Printer driver is not listed in the Print & Fax list Hardware troubleshooting Software troubleshootingPrint job was not sent to the product that you wanted Windows XP Remove software WindowsRemove software Mac OS Windows Vista and Windows Enww Supplies and accessories HP anticounterfeit Web site Order parts, accessories, and suppliesHP policy on non-HP supplies Part number Cartridge number Description Accessories Index DSL Jams Part numbers Toner cartridges 212 Pauses, inserting TCP/IP Enww Page Hewlett-Packard Development Company, L.P